This document discusses communication and provides information about verbal and non-verbal communication. It defines communication as the exchange of information between two or more people, and notes that successful communication requires a sender to compose and transmit a message and a receiver to observe, interpret, and understand the message. The document also discusses the importance of active listening when receiving messages and provides tips for being a good active listener such as concentrating, keeping an open mind, making eye contact, listening for understanding rather than just waiting for a response, asking clarifying questions, controlling emotions, and not interrupting.

1. March 22

2. Beat Mr. Schaeffer at Strimko

3. Communication

4. Communication communication the exchange (trading) of information between two or more people

5. Communication is Two-Sided! successful communication of a message requires: a sender compose (make) the message transmit (send) the message a receiver observe the message hear / see / feel interpret the message decode / understand

6. Sending Messages A good communicator wants their sent messages to be : easily understood, with little confusion Verbal communication (using words) Speaking / Writing Skills increase with vocabulary, and pronunciation (for speaking) Non-verbal communication Gestures / Eye Contact / Body Movements / Facial Expressions AKA “Body Language”

7. Any other kinds of communication?

8. Combining Types of Communication we can use verbal and non-verbal communication together when done well, the makes the message clearer and more easy to understand when your body’s non-verbal messages do not match your verbal communication, you are sending mixedmessages sometimes we want this it can often be confusing

9. Some quotes on body language: “When the eyes say one thing, and the tongue says another, a practiced man relies on the language of the first.” “Fie, fie upon her! There's language in her eye, her cheek, her lip, Nay, her foot speaks; Her wanton spirits look out at every joint and motive of her body.” “Deafness has left me acutely aware of both the duplicity that language is capable of and the many expressions the body cannot hide.”

10. Definition feedback words and motions small actions that let the speaker know you are listening

11. Receiving Messages There are also special skills that you can use to help you take IN messages Passive Listening when a person hears a message, but does not give the effort to understand it’s meaning BAD! Active Listening focusing your attention on the message, and the sender of that message GOOD!

12. How to Be a Good “Active Listener” Concentrate treat the message as the most important thing to you right now remove other distractions (headphones, for example) Keep an open mind sometimes your opinion will not agree, don’t let this make you stop listening Connect with the speaker Eye Contact Body pointed at the speaker

13. How to Be a Good “Active Listener” Listen with reason understand there is a reason someone is sending you a message, try to find that reason listening “to get to the end” is not a good habit Interpret the message ask questions at the right time use feedback to be sure your idea of the message is correct

14. How to Be a Good “Active Listener” Do not interrupt feedback is good, but wait for the right time stopping the message in the middle of it will confuse the speaker, and the message may get confused Be positive be interested! if you can’t, then ACT interested! if you are distracted, the speaker will be, too

15. How to Be a Good “Active Listener” Control Your Emotions if you hear something that affects you emotionally stay calm continue listening wait for the right time express you own opinions when both people are ready for it Emotions can make a clear mind become cloudy don’t ignore them DO control them