1. Learning
Function
Survey
Performance and
Importance between
realities and Opportunities

2. LISTEN INTENTLY TO FULLY
UNDERSTAND
WHAT’S BEING
SAID
P

3. Six Functions
50 Areas of Development
• General Management
• Relationship Management
• Operational Efficiency
• Leadership Development
• Service Delivery
• Systems and Infrastructure

4. Survey
• Self ranking of performance and Importance
• Business Leader ranking of performance and
importance
• Discussion
• Identify gaps and opportunities

5. Learning Function 1
General Management
• Organization Design
• Funding
• Strategic Planning
• Goal Alignment
• Investment Priority
• Competency Management
• Measurement
• L&D Staff Selection and Development

6. Learning Function 2
Relationship Management
• Communicating Values
• Needs Assessment
• Internal Marketing
• Cross Functional Partnering
• Branding
• Clients Partnering

7. Learning Function 3
Operational Efficiency
• Content Design
• Administrative Process Efficiency
• Contents Portfolio Management
• Channel Management
• L&D Sourcing
• Vendor Partnering and Management

8. Learning Function 4
Leadership Development
• Talent Pipeline Segmentation
• Onboarding
• High Potential Identification
• Leadership Development Programs
• Succession Management
• Leaders as Teachers
• Transition Management
• Executive Coaching

9. Learning Function 5
Service Delivery
• Manager Led Development
• Coaching and Mentoring
• Experience Based Delivery
• Individualized Development Plan
• E-Learning
• Peer to peer Learning

10. Learning Function 6
Systems and Infrastructure
• Learning Technology Architecture
• In the moment performance support systems
• Knowledge Management Systems
• Learning Portal
• Performance Management and Development
Planning Systems

12. Email
• Laurence Yap laurence.yap@gmail.com for the survey
form (PDF)
• The form is the contribution of INL Consultancy Ltd by
Ian Cartlon during his conference in Malaysia