This document discusses potential downsides ("dark side") of Enterprise 2.0 technologies, including: - Increased interruptions and loss of productivity from always being connected. - Risk of burnout from feeling the need to always be available online. - Potential for misunderstandings and less rich information exchange when interacting virtually instead of in person. - Risk that some individuals may be crowded out in new online venues with broader participation like crowd-sourcing.

1. The Dark Side of Enterprise 2.0
Kathleen Culver, Greg Lowe
Alcatel‐Lucent
#e2conf‐39

2. If you came here expecting to see
Google wave, it is too late, the doors
have been locked and you are now our
prisoners.
Welcome to the Dark Side

3. The Dark Side of Enterprise 2.0
Kathleen Culver, Greg Lowe

4. Kathleen Culver
Collaboration Strategist, Research Junkie and
Skeptic
Greg Lowe
Enterprise 2.0 Evangelist, Charter 2.0
Adoption Council member, Architect and
Corporate Pot Stirrer

5. The promises of Enterprise 2.0
•Increased productivity
•Anywhere/anytime access
•Better sense of “connection”
•Unlock hidden expertise
•Everyone has a voice
•Consumer, not producer controlled
•Community is smarter than individuals
Image used under Creative Commons from: Cessna 206

6. Flexible Access
Benefits
•SME’s at the fingertips
•Fast answers to questions
•Better sense of connection
•More choices
Image used under Creative Commons from: André Felipe de Medeiros'

7. Impact
More interruptions
Risks
Loss of productivity
Lost sense of accomplishment
Loss of deep analyses
Image used under Creative Commons from: Ottoman42

8. Always On
Benefits
•Never disconnected
•Work/life balance
•Instant gratification
•I’m not alone
Image used under Creative Commons from: Fellowship of the Rich

9. Impact
No downtime
Risks
Loss of “play”
Weakens tight connections
Burnout

10. Always Virtual
Benefits
•Diverse inputs
•Work/life balance
•Lower Real Estate & travel expenses
•Green
Image used under Creative Commons from: fenstrebme

11. Impacts Risks
Loss of Face time Misunderstandings
Can’t emote very well ;*) Partial attendees
Loss of information exchange
Less camaraderie
Image used under Creative Commons from: gari.baldi

12. Always Retrievable
Benefits
•No information loss
•Searchable
•Content rated & tagged
•Individuals are not information managers
Image used under Creative Commons from: dolescum

13. Impact
Big Brother
Risks
More posturing
No fresh starts

14. New 2.0 Venues
Benefits
•Broader input/perspective (Crowd Sourcing)
•Multi‐lingual advantages
•Building corporate knowledge
Image used under Creative Commons from: ecstaticist

15. Impact
Exposure bias
Risks
Quiet ones crowded out
More noise
False statistical confidence
Image used under Creative Commons from: Stuck in Customs

16. Information candy store
Benefits
•Easy access to SME’s
•Fast answers to questions
•Better sense of connection
Image used under Creative Commons from: jaeming

17. Impact
Information overload
Risks
Loss of productivity
More choices reduces confidence
Analysis paralysis
Image used under Creative Commons from: luxomedia

18. Bottom Line….NO WORRIES
•The Dark Side can't be quantified
•Enterprise 2.0 is safe from business case risks
•BUT … there may be costs to the individual

19. Mitigation
•Avoid “Alert Fatigue”
•Unplug yourself
•Make your smile count (in person)
•Don’t be STUPID (watch what you type)
•Remember the “Wall flowers”
(“Eat Healthy, Exercise More”)
Image used under Creative Commons from: juicyrai

20. Easier said than done
Dopamine junkies
Fears ….
Disconnection
Invisibility
Seeming uncommitted
Imperfect foresight
Image used under Creative Commons from: Scorpions and Centaurs

21. Remember
Unplug
Reach‐out
Act ….

22. More information
http://greg2dot0.wordpress.com
Kathleen ‐ kec@alcatel‐lucent.com
Greg ‐ glowe@alcatel‐lucent.com
Session ID #e2conf‐39