1.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
AccountsReceivable,Credit,and
CollectionsSoftwareEvaluation
2015A/RSoftwareMarketOverview
andApplicationEvaluationTips
JamesMallory
March31,2015

2.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
1980-1990’s
ERP gains traction & popularity
among manufacturers,
distributors, service-driven
organizations, and others
1990- 2000’s
- Salesforce automation (SFA)
software morphs into CRM
-Mainframe migration to PC
-Migration from MS DOS and
UNIX to MS Windows
-Cloud Computing emerges
Today
Just like the movement to ERP
in the 90’s companies are
adopting A/R management
software to fill the gaps &
integrate strategic business
areas into one place.
Evolution of Business Technology

3.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
A/R Software Today
• Maturing and evolving market with more applications to choose from
• Small business systems - a growing market
• MANY new cloud-based systems, most with limited functionality
• Subscription ranging from $20 to $200 per month
• Mid-Sized systems- highly fragmented market
• Few systems launched in the last 5 years or so designed for growing companies
• Most established vendors offer on-premise and hosted deployment models
• Large Enterprises- limited market
• Few options available on the market today

4.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
What Can You Do With A/R Collections Software?
Extend the A/R module in ERP/accounting systems
with advanced features that allow you to:
• Automate broken promise tracking
• Report on critical A/R information
• Centralize information from your ERP system
• Enable customer self-service and online bill pay
• Manage and collaborate on important documents
• Manage & automate communications related to
invoices
• Set up alerts and notifications
• Much more.
Our Buyer’s Guide & RFP template lists over 320 features
available in some of today’s popular A/R software applications.
Available here: blog.anytimecollect.com/accounts-receivable-software-buyers-
guide-white-paper/

5.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
A/R Software Value Proposition

6.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Get paid faster
• Companies using CCM software get paid about 20% faster than companies
who use manual or disconnected systems.
• On average companies get paid in 61 days despite 28 day credit terms.
• A 20% improvement means you get paid 12 days (almost 2 weeks) faster!
(Paystream Advisors)

7.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Reduce Bad Debt Write-Offs
• Companies write-off 4% of accounts receivable annually to bad debt.
• Companies implementing CCM typically reduce bad debt by 15-25%
Example savings:
$10 million company is writing off $400,000 annually. A 20% reduction
provides a savings of $80,000 annually.
How much would you need to sell to make up for that loss?
(Paystream Advisors)

8.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Increase efficiency
Spend 3X as much time and
energy communicating with
customers about payment -
not on administrative tasks.

9.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Rapid Return on Investment
Recent research from industry Analysts Paystream Advisor shows that
companies who use A/R management software to automate
collections are realizing ROI in as little as 2 months.

10.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Additional Benefits
• Increase working capital
• Increase efficiency
• Improve communication
• Improve customer service
• Reduce Admin costs
• Shorten the sales to payment cycle
• Minimize credit risk
• Gain valuable insight
• Centralize information
• Reduce legal costs
• Peace of mind
• Get paid faster
• Improve cash forecasting
• Resolve disputes faster
• Reduce financing costs
• Maximize unused credit lines
• Reduce bad debt write-offs
• Improve borrowing position
• New employee training
• Reduce dependency on collection agencies
• Reduce legal costs
• Simplify audits & compliance
• Improve cash position

11.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Software Selection Criteria
• Using the right tool for the job
• The right sized solution
• Specialty & industry specific applications
• Collection Agency Software
• Additional Software Considerations
• Vendor Longevity & Experience

12.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Manual Systems, Spreadsheets, & Processes
• Not every business needs to invest in A/R software
• Manual processes may be suitable for companies with less than 100 active
customers or less than 100 invoices to manage monthly.
• As you increase your customer base or invoice volume, this strategy
becomes significantly more difficult.
• Remember: With A/R automation, companies can spend 3X as much time and
energy talking with customers, not working on spreadsheets!
The right tool for the job

13.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
“In the past, ERP solutions have been
woefully inadequate in terms of credit and
collections functionality”
-Paystream Advisors
ERP / Accounting Systems
The right tool for the job
• Limited capabilities
• Lack workflow automation
• Require manual data entry
• Lack reporting capabilities
• Do not support quote-to-cash process
• Ineffective & inefficient
Activity Average time with ERP
Average time with
accounts receivable
software
Research account
information
5-10 minutes 2 minutes
Actual phone call with
customer
10-15 minutes 10 minutes
Post-call activities 10-15 minutes 4 minutes
Total time spent 25-40 minutes 15 minutes
Customer Value Group
Time spent on single activity manual vs. automated

14.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Customer Relationship Management (CRM)
CRM
Marketing
Sales
Support
Customer
Service
Both CRM & A/R Software:
• Allow users to manage accounts & contacts
• Allow for Communicate
• Have built-in reporting and intelligence capabilities
However, CRM is designed for sales – not for accounting!
CRM cannot answer critical collector questions such as:
• When did I last remind the customer of an outstanding invoice? When should
I send another reminder?
• When should I make the first call? second?
• What is the procedure for a dispute?
• When was the last time we conducted a credit review on this customer?
• What is the process
• for escalation when larger invoices continue to age?
The right tool for the job

15.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Home Grown & Custom Applications
CCM software companies do one thing – they develop CCM software! 10 years
ago you may not have been able to find a solution flexible enough for your
business, but things have changed.
You have specific needs, but you have more important things to do than develop and maintain
software, such as:
• manufacturing products
• servicing customers
• distributing goods
The right tool for the job

16.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
• Highly specialized software designed specifically to help companies manage
accounts receivable, credit, and collections.
• Integrated to ERP/accounting software to centralize customer accounts,
invoices, and payments.
• Proven to help companies get paid faster, reduce bad debt, and more.
• 10 – 20% reductions in daily sales outstanding (DSO)
• 25% reductions in past due receivables
• 15 - 25% reductions in bad debt reserves
• ROI in as little as 2 months.
The right tool for the job
Paystream Advisors Report

17.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
• No formula for calculating the size you need.
• Most A/R software systems integrate with specific ERP solutions which are
segmented by company size & complexity.
• In our experience:
• Businesses typically have one full time employee managing every
$10 million to $20 million in annual credit sales.
• This can vary widely by industry.
The right sized solution

18.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Small Business A/R Software
• Most small businesses don’t need CCM software until they are managing about 100
customers or 100 invoices monthly.
• Typically support a single user.
• Most of the entry-level CCM products are offered as hosted solutions available for
subscription pricing for under $100 per month.
• Many small businesses use their QuickBooks system for A/R management
• Basic features allowing for reminders to be sent to customers and for notes to be made for collection calls.
• Other light CCM products are available on the Intuit marketplace including Anytime Collect for QuickBooks.
Anytime Collect provides a dashboard, cash forecast, customizable email templates, configurable workflow, prioritized call list, and other
features not available in other products at this price point.
The right sized solution

19.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Mid-Market A/R Software
• Companies with between $10 million to $500 million in credit sales with average of
5-10 full time credit users.
• Sage, Microsoft, and similar ERP vendors have options available including solutions
developed exclusively for their ERP system.
• General products are also available on the open market in hosted or on premise
deployment models.
• Prices typically range from $100 to $300 monthly for subscriptions or generally around $1,000 to
$3,000 per user for a perpetual license purchase.
• Most midmarket companies will require at least 2 users.
• Our average midmarket customer has 3-5 full credit users + several inquiry users who can receive
alerts and inquire on information in the software.
The right sized solution

20.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Enterprise A/R Software
• Integrate with SAP, Oracle, or other large ERP systems.
• A/R modules can be overly complicated for smaller divisions
• Long implementation timeline
• Many use midmarket software like Anytime Collect in subsidiaries
• Enterprise CCM is typically available either hosted or on premise
• Prices from $5,000 to $15,000 per credit user.
• At Anytime Collect, our Enterprise customers range from smaller divisions of global
enterprises with few users to Global companies with hundreds of users.
• Implementations typically require a few weeks to a month for system configuration, setup, and
user training.
The right sized solution

21.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Specialty & Industry Applications
• Construction companies- lien management
• Transportation and logistics companies - disputes related to freight invoices & access to
information not typically included in out of the box CCM software.
• Professional service firms, manufacturers, distributors, and others- supporting documents related
to invoices (timesheets, proof of delivery, bills of lading, etc.)
• Medical & healthcare –compliance with HIPA, collections from multiple sources for co-pays and/or
multiple insurance providers.
• Specialized applications generally do a great job with the industry-specific requirements but often
lack the robust features included in most general applications.

22.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Agency Collection Software Business Collection Software
Collection Agency Applications
• Software applications designed for Collection Agencies is different than those designed for
businesses.
• Difficult to tell the difference between collection agency software and CCM business
applications at first glance.
• Subtle differences, drastic impact.

23.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Choose Your Vendor Wisely
Vendor Longevity & Experience
• Understand the background of each CCM vendor
• Markets they serve
• Product features
• Other considerations
• Many companies (especially newer cloud CCM vendors) did not exist just a few years ago
• It is also important to understand how each vendor integrates their business applications with
your ERP or accounting software.
• select a vendor with a solid background and reputation in the industry with a strong integration
strategy to ensure your success
• Few CCM vendors have a strong background in ERP business software

24.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
• General Features
• Technology
• Hosted vs. Premise
• User Types
• Accounts
• Financial Transactions
• Automation & Workflow
• Collection Activities
• Business Intelligence & Reporting
• Business Credit Risk Management
• Electronic Invoice Presentment & Payment (EIPP)
• Document Management
• Cash Forecasting
• Global Features
• Professional Services
• Project Management
• References & Resources
• Pricing & ROI
Additional Software & Vendor Considerations

25.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Make a more educated choice with these resources:
• 2015 A/R Software Buyer’s Guide
• Current A/R market overview
• List of popular solutions to consider
• Vendor & software evaluation best practices
• Request for Proposal Template
• Over 320 features in popular A/R solutions to streamline the evaluation and
selection process.
• ROI calculator
• Enter your company data to get a potential ROI on software investment
Available here: blog.anytimecollect.com/accounts-receivable-software-buyers-guide-white-
paper/

26.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
• Recorded Product Demonstrations
• White Papers
• Customer Case Studies
• Educational Webinars
• Other Resources
Download the Resource Guide here: anytimecollect.com/Pages/Resources.aspx
Additional Resources Available

27.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Download these white papers here: anytimecollect.com/Pages/Resources.aspx

28.
Anytime Collect- by e2b teknologies 440.352.4700 | www.anytimecollect.com
Questions?
James Mallory
jmallory@e2btek.com
440.352.4700
www.anytimecollect.com