Will adoption of SMAC technologies contribute to a more positive customer experience?

1. SMAC in Healthcare: Will it Contribute to Patient Experience?SMAC in Healthcare: Will it Contribute to Patient Experience?
…it can be a force multiplier for all that we do

2. The Situation The Evolving Landscape
Doctor
Patient
Knowledge enabled
Medical team
Knowledge empowered
( Part of a community )
24X7 and Ubiquitous
ICTbasedTransformation
Healthcare Delivery

3. Changing landscape
in Healthcare
makes informed decisions due
to access to information and
internet
is learning to buy healthcare
due to increased consumerism
and available options
sees care as a service,
hospitals as service providers
and themselves as the
customer
having experienced higher
levels of service is willing to
switch if unsatisfied
DECISIVE
PATIENT
EMPOWERED
PATIENT
ENTITLED
PATIENT
DEMANDING
PATIENT
Patient

4. Our challenges … Clinical
Mining clinical data to enhance patient engagement
Scalability for small and Medium providers
Disparity amongst different systems – Legacy and
New-age
Storage and Management of high volume
images

5. Our challenges … Our Opportunities
Standardization
Change Management
Usability
Training and Propagation

7. Our challenges … Non Clinical
Ubiquitous patient information
Seamless Access
Journey from
CRM to CMR

8. Towards Touching A Billion lives !!!
Indicative map for reference only