Retail Sales Training program
Retail selling is an art which most people have lost because it is a low paying job. Training your retail team by upping their skill levels if you pay commissions can help them knock it out of the park.
6. Phase 1 The Greeting Proper Greeting Technique Location, Location, Location: Note that you place your self well inside your store or department where you don’t block customer entry. (Not behind a counter) You stand well to the side of the main isle or traffic artery sideways position. As customers enter keep your feet firmly planted Entrance To Store Main Traffic Aisle X
7. Phase 1 The Greeting Proper Greeting Technique Genuine Smile! “ Good Morning, Welcome to (company name) May I direct you to something?” At this point, let’s consider the two most common responses. Customer: Yes, could you tell me about product x? This customer has asked to see a specific item and you can go directly into phase two of the sale qualifying.
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9. Phase 1 The Greeting Response 1 Customer: Can you tell me where you have the BlackBerry I read about? Salesperson: It’s right back here, let me show you where it is. Then, and not before, move off with the customer and continue questioning and go immediately in qualifying phase.
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23. Phase 3 Presentation Summary Benefits, Benefits, Benefits Price Perceived value and Return on Investment