Keynote presentation by Dustin Haisler at the Indiana FirstNet conference on May 2, 2017.

1. @dustinhaisler
THE FUTURE OF PUBLIC
SERVICE IN AN
EXPONENTIAL ERA

3. Exponen'al Change

4. Something is Happening

5. Something is Happening
2 5
Chief Internet of Things Officer

6. The World We Knew
The Shi-
The World Ahead
Exponen'al Government
Where to Start

7. The World We Knew

8. Manual+Mechanical

9. Closed Expert Systems

10. . Infrastructure was King

11. Walled-Garden Mobility
Pivot to Open Pla<orms

12. 2 0 1 1
2 0 1 0
2 0 1 0
Private Everything

13. Outsourced Change

14. The Shi-

15. Adopted from Time Magazine & Singularity U

16. Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N

17. Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N

18. Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N

19. Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N

20. Adopted from Time Magazine & Singularity U
A G R I C U LT U R A L R E V O L U T I O N I N D U S T R I A L R E V O L U T I O N
8 , 0 0 0 Y E A R S

21. Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N
8 , 0 0 0 Y E A R S

22. Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N
8 , 0 0 0 Y E A R S

23. Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N

24. Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N L I G H T B U L B

25. Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N L I G H T B U L B

26. Adopted from Time Magazine & Singularity U
I N D U S T R I A L R E V O L U T I O N L I G H T B U L B
1 2 0 Y E A R S

27. L I G H T B U L B
Adopted from Time Magazine & Singularity U

28. L I G H T B U L B
Adopted from Time Magazine & Singularity U

29. L I G H T B U L B M O O N L A N D I N G
Adopted from Time Magazine & Singularity U

30. L I G H T B U L B M O O N L A N D I N G
9 0 Y E A R S
Adopted from Time Magazine & Singularity U

31. L I G H T B U L B M O O N L A N D I N G
9 0 Y E A R S
Adopted from Time Magazine & Singularity U

32. L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
9 0 Y E A R S
Adopted from Time Magazine & Singularity U

33. L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
Adopted from Time Magazine & Singularity U

34. L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
Adopted from Time Magazine & Singularity U

35. L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
H U M A N G E N O M E
S E Q U E N C E D
Adopted from Time Magazine & Singularity U

36. L I G H T B U L B M O O N L A N D I N G
W O R L D W I D E W E B
2 2 Y E A R S9 0 Y E A R S
H U M A N G E N O M E
S E Q U E N C E D
9 Y E A R S
Adopted from Time Magazine & Singularity U

37. Behavioral Shi-s

38. Individual Shi-s

39. Organiza=onal Shi-s
S O U R C E : E X P O N E N T I A L O R G A N I Z AT I O N S

40. Societal Shi-s

41. Everything-as-a-Service

42. Everything Unbundled

43. Everything Unbundled

44. What Does This Mean?

45. E F F O R T, A D O P T I O N C Y C L E S , T I M E T O M A R K E T
C A P I TA L I Z AT I O N A R E G E T T I N G Q U I C K E R .
1 2 3

46. Change Is ExponenDal.

47. V
The World Ahead

48. V
“Citizen experiences with private-sector
companies are reshaping their
expectations for government.”
Dustin Haisler / Paul Taylor (GFOA 2015)

49. The Technology

50. Exponen=al Connected Devices

51. Exponen=al CompuDng

52. Exponen=al CompuDng
F E B R U A RY 2 0 1 6

53. Exponen=al Risks
TODAY
SOURCE: THE FUTURE X NETWORK

54. Exponen=al Cost Decay

55. The Workplace & Work

56. Work Today

57. F R E E L A N C I N G
N O T F R E E L A N C I N G
Work Today

58. Work in 2020
Freelancers Union

59. F R E E L A N C I N G
N O T F R E E L A N C I N G
Work in 2020
Freelancers Union

60. Source: Intuit

61. Source: Deloitte
A NEW WORKFORCE

62. Source: Deloitte
A NEW WORKFORCE

63. Millennials will make up of the
global workforce by 2025.
Source: Deloitte
WORKFORCE STAT #1

64. Millennials will make up of the
global workforce by 2025.
Source: Deloitte
WORKFORCE STAT #1
75 percent

65. Millennials

66. One study indicates over of millennials
would rather have no job than a job they dislike.
Source: Brad Karsh, Manager 3.0
WORKFORCE STAT #2

67. One study indicates over of millennials
would rather have no job than a job they dislike.
Source: Brad Karsh, Manager 3.0
WORKFORCE STAT #2
50%

68. THE WORKFORCE OF THE FUTURE WILL BE:
1. DISTRIBUTED - SOME WILL WORK DIRECTLY FOR YOU, SOME WON’T.
2. DECENTRALIZED - GOODBYE COMMAND & CONTROL.
3. ENGAGED - A WORK RELATIONSHIP BASED ON MUTUALITY.
Developed In Collaboration With Daniel Charboneau
THE GOOD THING IS

69. AdapDve Work Models

70. Automated Roles

71. Automated Roles

73. Automated Things
Self-Driving Garbage Truck

75. Automated Things
A M B U L A N C E D R O N E

76. Automated Infrastructure

77. Automated Infrastructure

78. Automated Infrastructure

80. G O V E R N M E N T O R G A N I Z AT I O N S T H AT H A R N E S S
E X P O N E N T I A L T E C H N O L O G I E S A N D M O D E L S O F W O R K .

81. P E O P L E

82. P E O P L E
Infrastructure

83. P E O P L E
Infrastructure
People

84. P E O P L E
Infrastructure
People
Intelligence

85. P E O P L E
Infrastructure

86. Open Data
Leveraged Connected Devices (IoT)
Leveraged Ecosystem
Exponen=al Infrastructure
Data Standards/Interoperability
Exponential Planning

87. Leveraged Ecosystem

88. Leveraged Scalable & Connected Devices

89. Open Data

90. Data Standards / Interoperability

91. Data Standards
C L E A R G O V. C O M

92. Exponen=al Planning
T R A N S P O RTAT I O N P L A N N I N G
E X P O N E N T I A L P L A N N I N G
S E L F - D R I V I N G C A R S

93. P E O P L EPeople

94. Adaptive Organizational Structures
On-Demand / Hybrid Labor
Crowdsourced Work / Microtasking
Exponen=al People
Engaged Communities

95. Crowdsourced Work

96. P R O B L E M S S O L U T I O N S F U N D I N G
R E S E A R C H I M P L E M E N TAT I O N VA L I D AT I O N
What Else Can Be Crowdsourced?

97. On-Demand/Hybrid Labor

98. AdapDve Organiza=on Models
L E A N - S TA RT U P
M O V E M E N T
A G I L E P R O J E C T
M A N A G E M E N T
H O L A C R A C Y

99. Engaged Community

100. P E O P L E
Intelligence

101. Predictive/Contextual User Experiences
Exponen=al Intelligence
Performance and Innovation Metrics
Government-as-an-Experience
Third-Party Data Integrations

102. Third-Party Data IntegraDon

103. Performance Metrics

104. Contextual Experiences

105. Piecing It All Together

106. The Evolving Experience of Government
P H Y S I C A L W E B M O B I L E E V E RY W H E R ER E M O T E

107. ‘
Government-as-an-Experience
The Future of the Public Sector

108. ‘
(Also Known As) Government-as-an-API

109. The Next Medium of Interac=on

110. Exponen=al’s Impact on Government
•Creates Massive Regulatory Challenges
•Challenges Tradi=onal Planning Models & Legacy Processes
•Can Be Expensive During Transi=onal Periods
THE NOT-SO-GOOD

111. Exponen=al’s Impact on Government
•Unlocks Massive Amounts of Produc=vity/Efficiency
•Reshapes Government/Ci=zen Interac=ons
•Provides An Economic Driver For Ci=es That Embrace It
THE GOOD

112. In AcDon

113. N E W S Y S T E M S F O R E X P E R I M E N TAT I O N

114. G O V E R N M E N T E M B R A C I N G A . I .

115. US Geological Survey
L E V E R A G E D I N T E R N E T S E N S O R S

116. D I G I TA L ‘ M A K E R S PA C E S ’ & K N O W L E D G E H U B S

117. T E C H N O L O G Y F O R E C O N O M I C D E V E L O P M E N T
Long Beach, California

118. S TA R T U P S - I N - R E S I D E N C E

119. P U B L I C - P R I VAT E S H A R I N G PA R T N E R S H I P S

120. P R I VAT E - S E C T O R + G O V C O L L A B O R AT I O N S

121. Where to Start With

122. Individual Steps with
1. Acknowledge Change Is Exponential
2. Understand The Macro-Trends
3. Tap The Collective Intelligence of Your Network
4. Launch & Learn
5. Don’t Be Afraid to do Big Things

123. OrganizaDonal Steps with
1. Educate & Inspire Your Team
2. Focus on the Experience
3. Operate in Beta (Experiment Frequently)
4. Plan for Exponential in All Things
5. Embrace Organizational Constraints
6. Don’t Be Afraid to do Big Things

125. Dustin Haisler, Chief Innovation Officer
dhaisler@erepublic.com