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Customer loyalty programs
1. Customer loyalty
programs
ï Mobile Customer Loyalty
ï Offer excellent customer service
ï Badge of honor
ï Surprise discounts/bumper prises
ï Sending gifts on birthday
2. Mobile loyalty Program
âą Treat customerâs mobile phone
as a mobile loyalty card.
âą No more replacing lost cards or
dealing with frustrated
customers
âą Send mobile offers directly to
subscribers
âą decide how often to reward
your frequent customers
âą highest return on investment
3. Sending gifts on birthday
âą Small gifts or bunch of roses on their
birthday can be the best behaviors to
show off gratitude
Loyalty Program is only successful when
you keep your customer surprised,
happy and excited in a long time.
4. Offer excellent customer service
âą 68% customers leave
company because of the
treatment they receive; itâs
high time for your business
to improve customer service
to build up customer loyalty.
âą The customers who always
feel comfortable with your
services will tend to come
back to do more business
with you
5. Badge of honor
âą Give customers a badge of honor When customers have been
with you for a certain time or have made a big purchase, you
can give them the opportunities to be a part of a special
group.
âą Program including silver, golden, and premium level based on
customerâs total order.
6. Surprise discounts/bumper prises
âą Keeping customers guessing is a
secret of Loyalty Program to
attract them to come back for
possibility of a discount.
âą Give them unadvertised
discounts during their weekday
âGolden Hoursâ. This means that
discounts will occur to anybody in
anytime. Customers donât know
exactly what