1. STEPHANIE JONES
dstandm@verizon.net (727)251-4606
EXECUTIVE PROFILE
Committed, resourceful, Human Resource Managenment Certified, District Manager with a stellar record of
elevating organizations by utilizing a unique approach to leadership. Lead the execution of sales initiatives.to
optimize company performance and consistently achieve results that increase ROI and deliver a cost savings.
Proven history of successful talent acquisition through networking and recruitment, talent assessment and
development through performance management and IDP’s. Passionate about training, developing and mentoring
subordinates to maximize employee performance and drive improvements to existing business processes. A
collaborative leader who focuses on coaching and engagement of others to capture and utilize best practices and
ideas. Fosters utmost workforce morale, performance and retention. Adept at creating high performing teams and
providing inspirational leadership.
A REAS OF E XPERTISE
Return on Investment – Net Operating Income − Business Analysis - Strategic Planning - Budgeting & Finance -
Learning & Development – Leadership – Executive Coaching – Mentoring - Employee Relations – Employee
Engagement - Change Leadership – Team Dynamics – Performance Management – Conflict Resolution –
Negotiation - Project Management – Brand Identity
P ROFESSIONAL E XPERIENCE
CRACKER BARREL, Tampa, FL 2004 – 2012
District Manager
Developed top line business results on the P&L of a $45,000,000 district, and bottom line results positive NOI.
Ensured operational standards of loss prevention and brand in visual execution; customer satisfaction and the
identification, recruitment and development of future leaders.
• Awarded “Team Strength Award” (2009, 2011) for developing business acumen within district and region.
• Improved net operating income (NOI) maximizing district profitability by growing percent to total (%TTL) in
retail sales dollars by 14 Basis Points.
• Encouraged outstanding business results by focusing on specific behaviors and coaching them: increased
average dollar sales (ADS) by $.26 and units per transaction (UPT) by 4 Basis Points.
• Developed the store management team within the district to provide legendary customer service by
observing interactions and using 2-4 minute feedback and 1 minute praise.
• Empowered store teams to execute exceptional customer service consistently: analyzed Guest Loyalty
program scores to identify key drivers and developed action plans resulting in a decrease in district guest
complaints from 3% to 1%.
• Improved loss prevention results for the district from 3.5% to 1.67% by monitoring results and partnering with
loss prevention to develop actionable store plans.
• Monitored and managed district-wide management staffing levels for peak season and controlled hourly
employee total turnover to 56% for district; on a goal of 90%.
• Recognized, acquired and retained top tier talent: achieving and maintaining district operational requirements
of bench talent at all times for leadership positions.
• Mentored and developed a team of high performers resulting in 16 internal promotes in varying positions
over eight years - used internal systems: IDP’s and training curriculum to develop high potential talent.
• Represented Company Brand in local government / community forums and events.
• Coordinated 4 new stores opening in 8 years and training for teams of 150 hourly employees and 6
management members each – setting 2 opening week records.
BLOCKBUSTER, Dallas, TX 2002 - 2004
Project Manager – Training Manager

2. S TEPHANIE J ONES dstandm@verizon.net (727)251-4606 Page 2
Assigned the implementation and evaluation of new company programs and initiatives in select markets and acted
as an executive coach to leaders in the market for successful execution of programs. Leadership of Team
Engagement and Project Store.
• Facilitated training classes on corporate programs; trained District Leaders and Regional Directors.
• Conducted SWOT analysis on field units; reviewed key business indicators within the district to identify areas
for improvement in order to provide coaching to the executive leadership teams
• Assisted in development of region/district implementation plans to support execution of regional and
company initiatives to achieve both operational excellence and business results.
• Provided a feedback loop to the department team and corporate on process implementation challenges and
successes and assisted in redesigning processes.
• Implemented “coaching” focus classes for assistant managers. Created and presented floor management
workshop for region.
• Empowered employees, based on workshop training, to exceed customer expectations. Resulting in
“Mystery Shop” scores at 90% or better.
• Reduced bad debt by 2%. Reduced and maintained shrink in district to below 1%.
• Developed and facilitated labor management workshop for Tampa area trainees resulting in district labor
maintained below 1% of goal.
• Utilized Individual Development Plans to meet company competencies for each position.
• Conducted skill training for all levels of management. Presented presentation skills and change management
training classes to region.
FREDERICK’S OF HOLLYWOOD, Midwest – Covered 7 states 1994 - 2002
District Manager
Drove store sales volumes, outstanding customer service, management development, visual presentation, protecting
company assets, and maximizing profits by analyzing sales trends, balancing stocks, meeting payroll budgets, and
maximizing profit and loss margins to generate NOI in district.
• Voted District Manager of year by peers.
• Created manual forecasting budgeting by store procedures later adopted by the company and used to
develop computer based forecasting at corporate level for stores.
• Increased average dollar sale (ADS) $8 and units per transaction (UPT) 47 basis points, wining 4 region
awards in 8 years for this accomplishment. Reduced shrink from 3% to 1.79%.
• Designed, created, and implemented product knowledge training program for new hires, later adopted by
company.
• Tasked with field training for new POS register system, developed POS manual training guides for POS
upgrades, created and revised operations policies associated with new POS systems.
E DUCATION , P ROFESSIONAL D EVELOPMENT
MBA, Masters in Business Administration - Leadership Concentration, Argosy University; Tampa, FL
BS, Business Management – Organizational Management, Argosy University; Tampa, FL
Human Resource Management Certification, Workforce Planning and Management, Risk Analysis, Business
Management and Strategy, Human Resource Development, Compensation and Benefits, Employee and Labor
Relations, Villanova University; Tampa, FL
MCBB – Masters in Cracker Barrel Business: Coaching for Sustainable Behavioral Change, Conflict Resolution,
Negotiation, and Performance Management Certified
Kepner Tregoe Analytical and Decision Making Process Certified
Wicklander Zulwaski Interview and Interrogation Technique 1 Certified
Blockbuster - Project Management Certification, Change Management Certification, Executive Coaching
Certification, Force Field Analysis Training
MOHR Learning, Power of POST – Retail Customer Service Certificates
Franklin Covey - What Matters Most Certification

3. S TEPHANIE J ONES dstandm@verizon.net (727)251-4606 Page 2
ASSOCIATIONS
ASTD - American Society for Training and Development
SHRM – Society for Human Resource Management
http://www.linkedin.com/in/stephaniedmjones