How To Communicate So Your Patients Will Listen Full Version

Introduction of the Healthcare Ombudsman - Mediator ( HCOM) David Richardson, PhD Fontana Medical Center

Purpose: to resolve & address concerns real or perceived, which may include… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Possible Causes of Adverse Outcomes ,[object Object],[object Object],[object Object],[object Object]

Possible Causes of Adverse Outcomes ,[object Object],[object Object],[object Object]

When Unanticipated Adverse Outcomes Occur: ,[object Object],[object Object],[object Object],[object Object],[object Object]

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How Does an Ombudsman/Mediator Work? ,[object Object],[object Object],[object Object],[object Object]

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Desired Outcome: ,[object Object],[object Object]

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How to Contact the Health Care Ombudsman ,[object Object],[object Object],[object Object],[object Object]

FREQUENTLY ASKED QUESTIONS ,[object Object],[object Object],[object Object],[object Object]

Physician - Patient Communication Improving Communication and Strengthening Relationships David Richardson Ph.D. Health Care Ombudsman / Mediator

Overview ,[object Object],[object Object],[object Object],[object Object]

Ombudsman / Mediator Role ,[object Object],[object Object],[object Object]

Challenges to Communication ,[object Object]

Challenges to Communication from the Patient’s perspective ,[object Object],[object Object],[object Object],[object Object],[object Object]

Challenges to Communication from the Patient’s perspective ,[object Object]

Challenges to Communication from the Patient’s perspective ,[object Object],[object Object],[object Object],[object Object]

Communication Difficulties ,[object Object],[object Object],[object Object],[object Object],[object Object]

6 Step Communication Strategy ,[object Object],[object Object],[object Object]

6 Step Communication Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

6 Step Communication Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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[object Object],Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15:25-38.

Physicians' Verbal Behaviors Promoting Positive Interpersonal Relations ,[object Object],[object Object],[object Object],Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15:25-38.

Physicians' Verbal Behaviors Enhancing Information Exchange ,[object Object],[object Object],[object Object],[object Object],Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15:25-38.

Physicians' Verbal Behaviors Enhancing Information Exchange ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15:25-38.

Physicians' Nonverbal Behaviors Associated With Patient Satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object],Beck RS, Daughtridge R, Sloane PD. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract. 2002;15:25-38.

Physicians' Behaviors Associated With Reduced Patient Satisfaction ,[object Object],[object Object],[object Object],[object Object]

How To Communicate So Your Patients Will Listen Full Version

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