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Digital disruption and the future PR agency	
#CIPRNC14	
Drew Benvie, Battenhall - @drewb @battenhall	
	
B	
LONDON
BATTENHALL
Changing face of PR
twitter.com/battenhall
fb.com/battenhall
battenhall.net
Drew Benvie, Battenhall
•  A journey of PR through social
•  What’s happening now to the media
•  Changing skills
•  The ups and the downs
•  What’s next?
Blogs forming...
2003
Web 2.0 and virtual worlds
2005
Listening...
2006
Social...
2006
Tweeting
2007
Now…
•  Social media is
mainstream, affecting
messaging,
consumption and the
media agenda
•  Rapid rise of video
and photo sharing
•  Mobile and tablet
consumption growing
faster than anything
before
•  Difference in global
audiences
Source: Domo, May 2014
Now…
•  Social dominates consumer attention with
old media lagging
Now…
•  Social moves markets
Now…
•  Reputational threats move at the speed of
social
Now…
•  The impact of social
media has hit the board
room, and businesses
are re-organising
themselves in response
Changing agencyThe story of Battenhall
A new kind of teamA new kind of agency and team member
Different ways of working
Trying to change how we work in PR
New kind of change
Everything is global
New kind of change
Multimedia, design and build
New kind of change
PR = Customer Care
New kind of change
Digital insights driving product innovation
New kind of change
Investment in data and insights
•  Living services, apps
that work around you
•  The visual web drives
social growth
•  Mining the troves of
new social data
•  Co-creation and
sharing
•  Private messaging
growth: phone
number = social
graph
What’s coming next
Future trends and reacting to them
THANK YOU	
	
@drewb	
battenhall.net
B	
LONDON
BATTENHALL

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Digital Disruption and the Evolving PR Agency