Take action to implement 3 new and powerful ideas. Assess individual patterns of job stress. Demonstrate an effective method to manage job stress. Develop organizational stress solutions.

1. TRANSFORMING STRESS
INTO HIGH PERFORMANCE
Presented by: Dr. Maynard Brusman
© Copyright 2010 Working Resources

2. Our Goals for T oday
l Take action to implement 3 new and
powerful ideas.
l Assess individual patterns of job stress.
l Demonstrate an effective method to manage
job stress.
l Develop organizational stress solutions.

3. What You Will Learn T oday
l How to manage job stress
l Systemic organizational stress interventions

4. Stress Management
Self-
Self-assessment
l Three minute stress quiz
l Participants share stress concerns

5. What Is Stress?
l Stress is a reaction to some type of pressure,
either from an external source or self-
imposed, which prompts psychological and
physiological changes of an undesirable
nature.

6. Living The Stress-free Life
Stress-
Just remember, it is possible to avoid stress
in your everyday life. There are only three
areas you need to steer clear of:
1. Work
2. Home
3. Every place in between

7. Health, Stress and
Personal Style
“Stress-related psychological and physiological
disorders have become the number one social and
health problem of the last decade. Stress-induced
disorders have long since replaced epidemics and
infectious disease as the major medical problem of
the post-industrial nations…
Most standard medical textbooks attribute anywhere
From 50 to 80 percent of all disease to
psychosomatic or stress-related origins.”
(Pelletier, 1977, pp. 6-7)

8. The Fight Or Flight Response
l Pulse and heartbeat quicken
l Pupils dilate
l Perspiration increases
l Digestion and reproduction stops
l Immune system shuts down

9. Diseases Caused or
Exacerbated By Stress
l Cardiac problems
l High blood pressure
l Ulcers
l Irritable bowel syndrome
l Allergies
l Immune system disorders

10. Performance Curve
l Under load
l Optimal performance
l Over load

11. The Predictable Sequence of
Stress
l A. Event
l B. Thoughts
l C. Behavior and Emotions

12. Core Beliefs
l Making mistakes is terrible.
l Every problem has a perfect solution.
l Everything is within my control.
l I can’t change the way I think.
l People should think like me.
l There isn’t enough time.

13. Changing Your Self-talk
Self-
l Describe the event
l Describe your thoughts
l Rethink the situation

14. Emotional Intelligence
l The ability to send, understand, and
effectively apply the power and acumen of
emotions as a source of human energy,
information, trust, creativity, and influence.

15. Emotional Intelligence at Work
l Self-awareness
l Self-regulation
l Motivation
l Empathy
l Social skill

16. EQ Not IQ
l Ability to motivate people
l Resilience to perform under pressure
l Trust to build team relationships
l Vision to create the future
l EQ is a learned skill
l EQ company innovates products and
services

17. Learned Optimism at Work
l Stress-resistant people share an optimistic
“explanatory style.”
l Change your internal dialogue at work.
l Troubles are temporary rather than
permanent, and specific rather than
universal.
l Credit themselves when things go right,
while externalizing their failures.

18. The Four “C’s”of
Stress Hardiness
l Control
l Challenge
l Commitment
l Connection

19. Change Resiliency At Work
l High self-esteem
l Sharp perspective
l Orientation toward success, not perfection
l Reliance on strengths
l Life-long learning

20. Personal Power Grid

21. Quadrant Approach T o Time
Management

22. Burnout or Stress

23. Definition of Burnout
l Burnout occurs after prolonged periods of
high stress. The inability to gain control
causes employees to feel an inability to
cope with high demands on the job. Burnout
is characterized by feelings of hopelessness,
overwhelm, thoughts of leaving and
withdrawing from work. Burned out
workers feel demoralized, and work loses
meaning for them.

24. Burnout?
l The current crisis
l How you experience burnout
l What causes burnout?
l Preventing burnout and building
engagement
l Promoting human values

25. Burnout Affects Productivity
l Signs of Burnout
l Depersonalization
l Emotional exhaustion
l Reduced sense of accomplishment
l Lost energy, enthusiasm and meaning
l Fear of failure
l Insomnia

26. Roots of Burnout
l Burnout is more directly related to the work
group environment than the individuals
coping skills or personality.
l Interventions need to focus on burned out
work groups rather than burned out
individuals.

27. Who’s at Risk for Burnout?
l Regular Contact with People
l Toxic Job Situations
l Mediator Positions
l New Professionals

28. Stress And The Workplace
l World Health Organization calls job stress a
“world-wide epidemic.”
l United Nations refers to job stress as “the
twentieth century disease.”
l Job distress costs American business $200
billion dollars per year as assessed by
absenteeism., Lowered productivity,
compensation claims and medical expenses.

29. Job Stress
l High level of job demands
l Little control over one’s work

30. The 3 Keys T o Empowerment
l Share information with everyone
l Create autonomy through boundaries
l Teams become the hierarchy

31. Built T o Last
Workplace Culture
l Hire and retain talented people
l Enlightened leadership
l Master change
l Involve people in decisions
l Encourage creativity and innovation
l Teamwork

32. Built T o Last
Workplace Culture
l Integrate work and personal life
l Job redesign
l Purpose and meaning
l Multi-Source 360-degree feedback
l Coaching and mentoring
l The power of respect and trust

33. Golden Rules of
Stress Management
l Don’t sweat the small stuff
l It’s all small stuff

34. Resources in Your Handout
l “Transforming stress into high performance
for leaders” article
l MSNBC “get job stress under control”
article
l “Learning to cope with stress” newsletter
l Quick relax/refresher card
l Stress management references

35. Brief Relax/Refresher
l One minute relaxation exercise

36. Dr. Maynard Brusman
Consulting Psychologist & Executive Coach
Working Resources
P .O. Box 471525 San Francisco, California
94147
T el: 415-546-1252
E-mail: mbrusman@workingresources.com
Web Site: http://www.workingresources.com
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