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Western Union

                                           Bell
       Edison
                      Westinghouse


              GE                                  AT&T




              NBC         CBS        ABC




 Hollywood
Competitors
@ricdragon   Copyright UNRULY Media 2012 used with permission
Toyota Way
 Six Sigma
                                Social Media
    Lean
   CMMI




             Customer-centric
              Value Creation
Customer-centric
 Value Creation
Thank You!
Ric Dragon, DragonSearch
dragon@dragonsearch.net | Twitter: @ricdragon




                         Social Marketology
                    Release date: June 2012

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Association For Computing Machinery Poughkeepsie 2012

Hinweis der Redaktion

  1. Europeans frequently gloat about how new our history is compared to theirs.
  2. But when we look around at the relics of the Rust Belt – the remains of the American Industrial Revolution, you find that there is more technological change embodied in those 150 years than the previous 1000 years of European history.
  3. Talking about Slater and Francis Cabot Lowell, and growth of American manufacturing.
  4. Talking about Simeon North, John Hall, and precision manufacturing/interchangeable parts.
  5. Burdens Wheel in Troy NY
  6. Electricity (development of systems) – the generating station at Niagara Falls
  7. How the creators of communications, then energy, came to be the owners of mass media.
  8. Frank & Lillian Gilbreth, Frederick Winslow Taylor, et alia
  9. The efficiency movement of the early 20th century
  10. Note; telephones were seen as an efficiency tool!
  11. Frank Dukesmith and the original AIDA diagram
  12. Development of PR (discussion of difference between public relations and propaganda)
  13. After WWII, we saw many studies on influence. Milgrim’s experiments with authority and influence.
  14. Ash’s study demonstrating Social Proof
  15. The gas shortage crisis of the 70’s – one of the things leading to the hegemony of Japanese manufacturing, and the creation of the rust belt.
  16. Shoddy products like the Gremlin
  17. Cuyahoga River… helped promote the ecological movement
  18. Eisenhower Interstate System – allowed manufacturing to move to the south
  19. Where Unions were also weaker
  20. Meanwhile, in marketing, most messages were still about broadcast.
  21. Today – we’ve got a larger spectrum through social media
  22. How we can appeal to body, mind, soul…
  23. In both engineering and marketing, we’re becoming more customer-centric.
  24. The enso represents intentionality – that in our work, the intention behind what we do matters.