1. Case Study Competitions
World Quality Day
Kaizen
Breakthrough Process Improvement
Innovation

2. Assessment Process
Define &
Define & Evaluators
Select agree Final
Agree final
Evaluators Range & Selection
Criteria consensus
scoring
28-Sept-09 First Continual Improvement Symposium 2009 2

3. Kaizen Evaluators
• Experienced track record in Continuous
Improvement
• Each evaluator was impartial
• 3 evaluators
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4. Criteria & Weight
• Each Kaizen was scored using the following criteria & the
following weight was applied across the board
Criteria Weight
Creativity 10%
Thoroughness in implementation 20%
Benefits 25%
Participation 20%
Standardization 15%
Replicability 10%
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5. Range Scoring
• Each Kaizen received a score for each criteria on a scale of 1 to 10 where:
1 10
Creativity
Very obvious solution / idea Original and novel, & fool proofing is incorporated
Thoroughness in implementation
Implementation planned but no details Fully and systematically implemented
Benefits
Unclear description; hypothetical Quantified and verified benefits to support strategic objectives
Participation
One individual Group involves most of the employees from work areas
Standardization
No standardization Official standard issued and communicated to all with training
Replicability
No lesson identified Single point lesson identified, horizontal deployment carried out
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6. KAIZEN COMPETITION
Contest Rules & Judging Criteria

7. Contest Rules
• Total entries – 30
• Preliminary evaluation and scoring
• Finalist teams
– Team 1 – Dubai Cables
– Team 2 – DP World
– Team 3 – New Medical Center
– Team 4 - SRF
– Team 5 – Tawam Hospital
• Presentation by each team – 4 minutes
• Questions and Answers- 2 minutes
• Judges will choose best three for Gold, Silver and
Bronze Awards
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8. Timing
• Green light at 2 minutes
• Amber light at 3 minutes
• Red light at 4 minutes
• Presentation must stop within 30 seconds
• Questions by Judges (2 minutes)
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9. Kaizen Judging Criteria
• Creativity 10%
• Thoroughness in implementation 20%
• Benefits 25%
• Participation 20%
• Standardization 15%
• Replicability 10%
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10. INNOVATION COMPETITION
Contest Rules & Judging Criteria
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11. Contest Rules
• Total entries – 10
• Preliminary evaluation and scoring
• Finalist teams
– Team 1 – DP World
– Team 2 – EMAL
– Team 3 – Kanoo Travels
– Team 4 – Mashreq Bank
– Team 5 – Tawam Hospital
• Presentation by each team – 8 minutes
• Questions and Answers- 3 minutes
• Judges will choose best three for Gold, Silver and
Bronze Awards
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12. Timing
• Green light at 5 minutes
• Amber light at 7 minutes
• Red light at 8 minutes
• Presentation must stop within 30 seconds
• Questions by Judges (3 minutes)
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13. Innovation Judging Criteria
• Creativity 10%
• Thoroughness in implementation
– Implementation planning 10%
– Extent of Implementation 10%
• Benefits 15%
• Participation 20%
• Standardization 20%
• Learning and Replicability 15%
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14. BREAKTHROUGH
IMPROVEMENT COMPETITION
Contest Rules
& Judging Criteria
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15. Contest Rules
• Total entries – 9
• Preliminary evaluation and scoring
• Finalist teams
– Team 1 – DP World
– Team 2 – Ducab
– Team 3 – Mashreq Bank
– Team 4 – Mashreq Bank
– Team 5 – Mashreq Bank
• Presentation by each team – 8 minutes
• Questions and Answers- 3 minutes
• Judges will choose best three for Gold, Silver and
Bronze Awards
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16. Timing
• Green light at 5 minutes
• Amber light at 7 minutes
• Red light at 8 minutes
• Presentation must stop within 30 seconds
• Questions by Judges (3 minutes)
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17. Breakthrough Process Improvement
Judging Criteria
• Project Identification & Selection 10%
• Chartering 15%
• Methodology & Use 40%
• Results 20%
• Learning’s & Leveraging 5%
• General View of the Judge 10%
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18. Learn, Share, Grow!
Celebrate World Quality Day!!
Be a part of the Third CII Symposium!!!
Thank You.