Presentation on "Benchmarking & Innovation-How Benchmarking can Support the development of a culture of innovation" by Suresh Lulla during the 6th International Benchmarking Conference from 6-7 March 2012 at Al Bustan Rotana Dubai

1. 6 th INTERNATIONAL
BENCHMARKING CONFERENCE
6-7 MARCH 2012
B E N C H M A R K I N G & I N N O VAT I O N
Suresh Lulla
Founder & Director, BestPrax Club Pvt. Ltd.
Mumbai, India

2. B E N C H M A R K I N G & I N N O VAT I O N
How benchmarking can support a
culture of innovation?

3. PROBLEM
Post World War I, European generals were trying to find
the best way to move solders, horses and equipment
from one place to another

4. BENCHMARKING
The European generals recognized that a circus faces
similar transportation problem on an ongoing basis

5. BENCHMARK
PT Barnum’s Circus successfully transported personnel,
equipment, and animals from one US town to another

6. INNOVATE
These European generals studied what made Barnum’s
Circus transportation so smooth and efficient
They then adapted/innovated and applied these “best
practices” to improve their own armies’ transportation

7. LEARNING POINTS
1. When trying to do anything better, study how those
who are world class do it
2. Others may have already solved the problem

8. LEARNING POINTS (contd.)
3. Consider those organizations who have similar
processes, but who may be in an entirely different
business or industry
4. By learning from the best, organizations can apply
best practices to improve their own processes.

9. MANAGING FOR
I N N OVAT I O N

10. Innovation means making
meaningful change to improve
an organization’s programs,
services, processes, operations,
and business model

11. Innovation
should lead your organization
to new dimensions of
performance

12. Organizations should be led
and managed so that
innovation becomes part of
the learning culture

13. Innovation
should be integrated
into daily work

14. Innovation
builds on the accumulated
knowledge of its people

15. SCORING GUIDELINES
For Performance Excellence
ISO 9000
BASIC
Problem Solving
Six Sigma
INTERMEDIATE
Managing for Quality
Reliability Management
ADVANCED
Quality of Management
Benchmarking of Best Practices
BENCHMARK
Innovation

16. ARAVIND EYE HOSPITAL

18. THANK YOU
BestPrax Club Pvt. Ltd.
info@bestpraxclub.com | www.bestpraxclub.com