Talent is a CEO issue. With complexity growing faster than expertise, the skills gap is keeping these leaders up at night. Look at the research and understand what you need to do to meet the needs of the modern workforce.

1. How Caterpillar uses bite-sized
content to close the Skills Gap

2. Agenda:
• Talent is CEO issue
• What High Impact Learning Organizations do
differently
• A conversation about CAT
@xylemelearning
@dawnpoulos

3. Quiz:
How much does the skills gap
cost companies per 1000
employees?
A)
>$1
million
B)
$1-­‐5
million
C)
$5-­‐10
million
D)
$10+
million

4. Talent is a CEO issue

5. Skills keep CEOs up at night
5
————Ranking————
2015 2014 2013 Challenge
1 1 1 HUMAN CAPITAL
2 3 3 Innovation
3 2 4 Customer Relationships
4 3 2 Operational Excellence
5 8 9 Sustainability
6 5 8 Corporate brand & reputation
7 6 5 Global political / economic risk
8 7 6 Government regulation
9 9 7 Global / international expansion
10 10 10 Trust in business
Cite challenge as being of “greatest concern in the coming year”
Source: The Conference Board
©2015 Xyleme, Inc. – All Rights Reserved

6. More, deeper skills gaps to fill
6
58% 74% 51%
of
employers
think
college
graduates
are
not
adequately
prepared
for
the
workforce
of
businesses
report
persistent
shortages
of
talented
mid-­‐level
managers
of
businesses
report
that
they
sEll
don’t
have
enough
talented
execuEves
Sources: McKinsey & Co., Bersin by Deloitte
©2015 Xyleme, Inc. – All Rights Reserved

7. Skills shelf life is decreasing
7
Source:
CAT
©2015 Xyleme, Inc. – All Rights Reserved

9. Quiz:
What percent of learning content
is currently mobile enabled?
A)
0-­‐15%
B) 15-­‐35%
C) 35-­‐50%
D) +50%

10. L&D is not seen as a value-driver
10
Overall,
52%
of
orgs
are
mediocre
or
worse
HILOs
are
8.33x
more
likely
to
be
seen
as
strategic
business
partners
Source:
Bersin
by
Deloi4e
©2015 Xyleme, Inc. – All Rights Reserved

11. Businesses are not ready
11
Learning
and
Development
issues
exploded
from
the
8th
to
the
3rd
most
important
talent
challenge
this
year
in
DeloiRe’s
Global
Human
Capital
Trends
survey.
©2015 Xyleme, Inc. – All Rights Reserved

12. When businesses think in the short term,
relying on the spot market for talent
rather than cultivating talent pipelines,
they create a major threat to ensuring
their own long-term competitiveness and
that of the U.S. as a whole.
Joseph
B.
Fuller
-­‐
Senior
Lecturer
in
General
Management
at
the
Harvard
Business
School
and
co-­‐author
of
Bridge
the
Gap:
Rebuilding
America’s
Middle
Skills.

13. How do High Impact
Learning Organizations
like CAT do things
differently?

14. HILOs have strong content capabilities
14
“It’s one thing to produce learning content.
It’s really another to measure it, understand
its impact on performance, and make
changes to affect learning outcomes. And
that’s exactly what we are doing with
Xyleme: making our learning content
personal, prescriptive, and predictive.”
-­‐Michael
Miller,
Division
Manger,
Global
Service
Training
at
Caterpillar
©2015 Xyleme, Inc. – All Rights Reserved

15. For HILOs, content is strategic
15
70% of content is unique to the enterprise
CUSTOM
PROGRAMS
OFF-THE-SHELF
PROGRAMS
OPERATIONAL
RUN THE BUSINESS
STRATEGIC WIN
IN THE MARKET
Systems Rollout
Call Center Training
Product Introduction
Business Critical Skills
Competencies
Processes
IT Training
Desktop Skills
Project Management
Sales Techniques
Customer Service Techniques
Regulatory Compliance
70%
30%
Source:
Bersin
by
Deloi4e
©2015 Xyleme, Inc. – All Rights Reserved

16. Quiz:
What percentage of workers
use search for workplace
learning?
A)
>20%
B)
40-­‐60%
C)
60-­‐80%
D)
+80%

17. HILOs expand staff competencies
Instructional
Designer
Facilitator
Training
Administrator
eLearning
Developer
L&D
Manager
Learning
Consultant
Content
Developer
Content
Strategist
Experience
Curator
Web
Designer
©2015 Xyleme, Inc. – All Rights Reserved

18. HILOs have a content strategy
A REPEATABLE METHOD OF:
• Identifying content requirements
• Creating structured content for reuse,
• Managing that content from a single source,
• Assembling content to meet learner needs,
• Delivering content where learners are,
• Measuring its effectiveness, and
• Continuously improving high-value content
©2015 Xyleme, Inc. – All Rights Reserved

19. Concept
Levels
Modality
Device
1
19
3
9
27
Learning
Systems
Learners
©2015 Xyleme, Inc. – All Rights Reserved

20. Quiz:
In terms of L&D staff, how much does the
industry spend on designing & developing
learning content worldwide?
A)
0-­‐$5
billion
B)
$5-­‐10
billion
C)
$10-­‐15
billion
D) $15+
billion

21. A conversation about CAT

22. CAT’s journey
2012 2016
Establish content
strategy
Choose technology
vendors
Implement multi-
generational plan
Implement
Single-source
Create content as
Bite-sized objects
New ILT and
eLearning framework
Expand usage of
video & enable
mobile delivery via
responsive design
Begin tracking
analytics via xAPI
Social components for
Real-time collaboration
Individual learning paths
for predictive, prescriptive
& personalized learning
©2015 Xyleme, Inc. – All Rights Reserved

23. Make it accessible & contextual
How do I….
SEARCH
RETRIEVE
Targeted,
Relevant,
Easy
to
Digest
©2015 Xyleme, Inc. – All Rights Reserved

24. The 3Rs
AdapEng
to
Change
Managing
Ambiguity
Searching
for
InformaEon
Merging
work
and
non-­‐work
Running
from
meeEng
to
meeEng
Design for the
modern learner
Create a library of
reusable content
Design content to be
platform agnostic
©2015 Xyleme, Inc. – All Rights Reserved

25. Bite-sized & reusable
25
How to login
How to
access
billing history
How to
adjust a
payment
During your day, you will receive a variety of
requests from your clients and will need to
check their account in order to address the
client's need.
To do this you will access the Client Star
system.
Once you are in the system, verify the client's
identify by checking their….
If the client has an issue with their bill, you will
need to check their billing history.
How to login
How to access billing history
In order to manually adjust a client's account, you
must first login to the Client Star system.
And access the billing history
There are typically three types of adjustments that
need to be made. The most common one is…
Sometimes you need to…
How to login
How to access billing history
How to adjust a payment
Client Service Billing Specialist
©2015 Xyleme, Inc. – All Rights Reserved

26. Keep it simple & elegant
• Click
• Touch
• Drag
• Scroll
• Zoom
• Video
• SVG Images
• HTML5/CSS Animations
• Multiple Choice, Simple
Matching, Drag, Sort, Flip,
Reveal
©2015 Xyleme, Inc. – All Rights Reserved

27. Manage & publish
Searchable
Consistent
Accurate
Relevant
Maintainable
Measurable
Support
Con8nuous
Learning
Learning
Path
+
+
+
+
Email
with
3
min
video
and
a
checklist
+
+
+
+
+
Classroom
followed
by
email
reminders,
podcasts,
and
a
coaching
guide
LCMS
©2015 Xyleme, Inc. – All Rights Reserved

28. Analyze
Commented
Who is consuming?
How are they consuming?
Which have highest consumption?
Which audiences prefer which modalities?
What changes to performance are we seeing?
How can we make content more accessible?
Completed
Downloaded
©2015 Xyleme, Inc. – All Rights Reserved

29. THANK YOU!
Read the Skills Gap blog post and
watch the CAT video here
Comments? @dawnpoulos