My presentation to the 2012 50 Best Managed companies in Canada conference, on employee engagement. Please contact me if you want to learn more or have me take you through the presentation.

1. Beyond
Employee
Engagement
Douglas
Reid
douglas.reid@queensu.ca
reidthis.ca
Genera4ng
real
a5en4on,
focus
and
produc4vity
@douglasreid

2. Objec8ves
• Engagement
today
and
advantage
• Priori4es
for
a5en4on,
improvement

4. How
we’ll
not
do
this

5. Engagement:
Individual
discre8onary
effort

6. Urgency
Focus
Intensity
Enthusiasm
Persistence
Proac4vity
Role
Expansion
Adaptability

7. What
engagement
isn’t…
“What
do
I
have
to
say
to
get
them
to
be
more
interested
in
their
work,
or
even
just
do
what
they’re
told,
and
like
it,
without
complaining?”

8. It
also
isn’t
“happiness”.

9. Engagement
is
a
necessary
but
not
sufficient
condi4on
for
survival
and
growth.
Engagement
does
predict
greater
resilience.
Engagement
makes
a
claim
on
scarce
resources,
hence
best
approached
from
perspec4ves
of
op8mality
and
efficiency.

10. A
compe44ve
differen8ator

11. Engagement
makes
you
more
relevant
to
the
future…

13. Custo
willin mer
gness
to
pa
What
y
outcomes
you’re
being
hired
to
create
ring
s
elive
buy
d
Co st
of
tomer
at
th e
cus
wh

16. Implementa8on
happen
primarily
by
changing
the
alloca8on
of
resources
consistent
with
objec8ves

17. Money
Brands,
equipment,
IP,
licenses,
machinery,
informa4on,
etc.
Any
non-­‐human
asset
of
an
organiza3on
that
a
manager
can
deploy

18. People
Skills

19. Time
Dura3on,
sequence
and
project
choices
to
which
you
apply
the
money
and
people
that
you
have

20. Targets
Resources
Strategy

21. DOING
DIFFERENTLY
WITH
LESS

22. What’s
working
for
you
now?

23. GeYng
to
We

24. The
power
of
We

26. “Culture
is
the
byproduct
of
consistent
behaviour.”
ReWork
Fried
&
Hansson

27. How
We-­‐Centric
is
Your
Culture?
Compe44ve/exclusion
Co-­‐crea8ng
Community
/
inclusion
Distrust
/
judging
Humanizing
Trust
/
respect
/
apprecia4on
Stagnant
/
limi4ng
Op8mizing
Growth
/
possibili4es
/
expanding
Withholding
/
silos
Interac8ng
Sharing
/
exploring
Compe4ng
/
persuading
Catalyzing
Wondering
/
innova4ng
Dictate
/
control
Expressing
Encouraging
/
developing
Compliance
/
resistance
Synchronizing
Spirit
/
commitment
/
crea4ng
Source:
Glaser,
Crea3ng
We

28. Reciprocity
Having
desired
results
(value)
Connec4vity
Managing
what
Equity
Transparency
happens
(control)
Achievement
Balance
Establishing
Camaraderie
Courage
what’s
real
(truth)

29. Autonomy
Mastery
Purpose

30. Choice

31. Competence

32. Meaningfulness

33. Progress

34. GeQng
There…

36. 20 10

37. You
can’t
achieve
anything
worthwhile
through
things
that
you
do
“reasonably
well,
most
of
the
4me.”
The
essen8al
ques4ons
of
strategy
are:
• Which
of
our
habits
are
we
really
prepared
to
change,
permanently
and
forever?
• Which
lifestyle
changes
are
we
really
prepared
to
make?
• What
issues
are
we
really
ready
to
tackle?
There
is
no
benefit
in
claiming
to
pursue
a
goal
that
everyone
can
tell
you
don’t
have
the
guts
to
pursue.

38. You are here."
"
Where do you want to go next?"

39. Douglas
Reid
douglas.reid@queensu.ca
reidthis.ca
@douglasreid

40. Thank
you!