Douglas Jackson, executive & managerial recruitment consultancy, working exclusively within the executive and skilled Customer Contact market. We help organisations and companies identify, hire and retain, Directors, Head of Departments, Managers and skilled Analysts across customer contact operations. This includes but is not limited operational areas including; Sales, Customer Service, Customer Experience, Customer Insight, Contact Centre, Complaints, Collections, Transformation, Projects, Technology, Resource Planning, MI, Business Intelligence, Dialler, Data, Client Services and Relationship Management for the front and back office environments, across the whole of the UK and offshore.

2. Capability Summary:
• Douglas Jackson are a specialist recruitment consultancy and executive search
company, working specifically within the Executive and Skilled Customer Contact
market.
• We specialise in recruiting for Directors, Heads of Department and Managerial
appointments across Customer Contact.
• We recruit for roles across Customer Service, Contact Centres, Customer
Experience, Resource Planning, Telesales, Training, Programmes, Tools, Analytics
and Technologies for our clients covering the whole of the U.K and International
markets.
• We will deliver a tailored and truly consultative approach. Identifying, attracting
and recruiting both active and non active job seekers within the market place,
whilst providing an honest, professional and personal service.
• Being independent, gives us the freedom and flexibility to commit sufficient
resource and time to each individual campaign. Our Consultants are autonomous,
empowered individuals whose reputations are established within the recruitment
market and have the professional ethics, knowledge and industry awareness to
deliver the service levels our clients and candidates require and have the right to
expect.

3. Why Douglas Jackson
• Our consultants have in excess of 80 years combined recruitment
experience
• We have a well established , continually growing network recruiting
solely within the Customer Service, Outsourcing & Contact Centre
industry
• We will bring a professional, insightful and honest, consultative
approach to your recruitment needs
• We have successfully recruited for FTSE 100 companies, Blue Chip
organisations and privately held Limited businesses across;
Finance, Telco, Travel, Insurance, FMCG, Outsourcing, Utilities, Technolo
gy, Retail, Not For Profit and the Service sector.
• We will search & select the best possible shortlist for each role we are
assigned within agreed timeframes

4. Recruitment for:
Levels of Positions The Following Functions
• Directors • Call Centres & Contact Centres
• Heads of Department • Customer Services
• Resource Planning, Forecasting,
• Managers & Leaders Scheduling & Real-Time.
• Skilled Analysts • Customer Experience
• Training/Coaching and L&D
• Quality & Compliance
• Complaints/Customer Relations
• Business Intelligence & Management
Information
• Dialler/Data Management
• Business Development
• Client Services & Account
Management
• Projects/Change & Programmes
• Service Delivery & Technical Support

5. Recruitment Solutions offered:
• Retained Executive Search & Selection
• Contingency Recruitment
• Advertising Search & Selection
• International Recruitment Services
• Industry Benchmarking, Advice & Salary Surveys

6. Social Recruitment
• Over 16,000 Industry contacts listed on our internal Database.
Job Alerts sent to all candidates registered on www.douglas-
jackson.com
• Douglas Jackson Consultants have over 6,500 1st LinkedIn
connections with the Douglas Jackson LinkedIn Community
Group Members = 11,500+.
• Douglas Jackson Blog, featuring regular guest blogs from
respected industry leaders and Subject Matter Experts
• Like us on Facebook for Jobs, Blogs, News & Industry Articles.
• CallCentreJobs on Pinterest for likes, awards, blogs, events and
other sites we like.
• Over 1,000 YouTube Views and growing.
• CallCentreJobs1 on Twitter with over 1,000 followers as of Nov
2012 and growing, regular conversations and crowdsourcing.
• Join us on our Google+ Business Page & be part of our Circles
for events, forums, jobs and shares.

7. Identification & Attraction Methods
In addition to offering the standard recruitment methods such as advertising
and usage of online candidate databases to identify and attract individuals, we
also look to utilise every opportunity open to us, so that through our efforts,
our industry knowledge is the very best it can be and our partners receive
creative, innovative solutions and access too the very best of talent across the
contact centre industry. This includes but is not limited too:
• Attending industry networking events, seminars and conferences such as the
Customer Contact Planning, European Customer Experience World and Call
Centre Expo
• Judging at the National Sales, the Customer Service Training and Customer
Experience Awards
• Members of the Professional Planning Forum
• Utilising relationships with industry bodies, taking part in Industry Webinars
and networking groups & forums

8. IDENTIFY. ATTRACT. HIRE.
The very best talent for your
organisation.
Please contact Douglas Jackson to
learn more about how we can
help and support you with your
current need or next hire and
work with you to develop an on-
going talent pool.
We look forward to speaking with
you.
Call: 0845 6209720
Mail: mail@douglas-jackson.com
Web: www.douglas-jackson.com