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HOWTOCREATEAMARKETING
PLANFORAMOBILEAPPLAUNCH
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2.ENGAGEEARLYTOCREATEASUCCESSFULFEEDBACKLOOP.
Onceinteresthasbeenestablishedandcustomersinvolved,thenextstepistoexternallycontinuemarketingtheappwhileinternallypayingatten-
tiontowhatcustomersaresayingaboutit.ThereareanumberofdiïŹ€erentbetatestingopportunitiesandapplicationsavailable,whichcanthenbe
usedtocreatebetatestercommunitieswithaslittleasanemaillist.Bycreatingabaseofearlyadoptersprimedforbetatesting,theapphasitsrst
experimentalbasethatcanbeusedtoperfecttheappwhenitisnallyreadyforreleaseintothewild.
Atthispointisitisconsideredasmartpracticetoengagebetauserstoensurethattherearenounexpectedproblemswiththeappbeforeformal
launch.Obviousbugscanbe xedatthispoint(thoughtheremaybesomeuserlossaswell)tohelpmakeforanappthatisverypolishedbythe
timeitisreleased.
BBesideslisteningtocustomerconcerns,itisagoodideatoincentivizebothuseoftheappandspreadinginterestinit.Doingsobuildsamoreexcit-
edbaseandallowsexistinguserstoknowthatgoodthingsarehappeningwiththeapp,andthatearlyadoptionhasitsbenets.Goodexamples
areappsthatgiveusersbenetsforlikingthemonsocialmedia(asimple“like”buttondoesn’tworkanymore)whichgivestheenduserthesatisfac-
tionofknowingtheygetarewardforcontinuinguseoftheappandexpressingthatsatisfactionpublicly.
3.DON’TFORGETTRADITIONALMARKETINGCHANNELSSUCHASEMAIL.
Whilefocusingsolelyontheuserbaseisimportant,it’sjustasimportantnottoneglectchannelssuchasemailindealingwithnewacquisitionsand
betatesters.Email,forexample,helpsprepareclientsforanapplaunchinanumberofways.
-Emailscanbespread.Emailsremainoneofthemoststraightforwardwaystogetinformationouttoothers,andthisiseventruewithapp
updates.
-Emailsareverytrackable:withemailreportingprogramsandmetricssuchasbouncerate,marketerscangetaverygoodideaofwhatworksand
whatdoesn’twithanappwellinadvanceofitsrelease.
-Emailscancontainasmuchoraslittleinformationasadeveloperwants.Whethertostayintouchwithaclientbaseortogiveadetailedupdate
onanapp’sprogress,developeremailshelppeoplestayintheloopwhenitcomestoanapp’smovementtowardsitsrelease.
AAnytraditionalchannelssuchasemailorevenpaidmarketingeïŹ€ortswillhaveacost/benetratiotothemthatwillincreasinglydeclineinuse.This
mustbeborneinmindwitheverymarketingeïŹ€ort--acquisitionofnewclientsmusthaveatangiblebenet,andsoultimatelyevennon-betates-
tersshouldbeencouragedinthatdirectiondependingonwhentheappisbeingreleasedaswellastheoverallresponsebeforelaunch.
ThereareoveramillionappseachontheGooglePlayStoreandtheAppleStore,sotheenvironmentforlaunchingthenextgreatappismorecom-
petitivethanever.Becauseofthis,planningoutalaunchismoreimportant,arguably,thanalmostanythingelsebesidesappdevelopmentitself.The
keytoasuccessfulapplaunchisadoption,andthatmeansknowinghowtoretainandengagetheclientsthatmarketingeïŹ€ortshelpcreate.
Withthatsaid,creatingamarketingplanforaparticularmobileappcanbebrokendowninto vebasicsteps,eventhougheachofthosestepsis
itselfratherinvolved.However,byfollowingstraightforwardguidelinesandtailoringthemtoyourspecicsituation,developerscancreateamarket-
inglaunchforyourappwhichwillhelpensurebetteruseracquisitionandretentionratesthansimply“puttingitup”.
1.MARKETINGBEGINSWITHAPPDEVELOPMENT.
MManyappdevelopersoftendevelop rst,advertiselater.Thisisaprettypoorstrategy,andispartofthereasonthatsomanyappshavepooradop-
tionandretentionratesintheGoogleAppStore,forexample;theaveragedeathspiralforanappfromappstoreplacementtoanegativeuseracqui-
sitionrateusuallyhoversaroundaweek.Tocounteractthis,itisimportantthatmarketinganappbeginsearlyinthedevelopmentphase.Bycreating
buzzaroundtheapp rst,developerscanbegintocollectadatabaseofuserswhowillbeprimedfortheappearlyon(“earlyadopters”).
Invitingearlyinterestaroundanapphasasecondadvantageinthatitalsocreatesanestofbetausersoutsidethedevelopmentgroup,andmore
specicallyonethatisactuallyclosertotheuserbasethatadeveloperisaimingfor.Onewaytoknowwhatkindofmarketisatplayhereistotake
sometimeoutformarketresearchanddeterminethemostsuccessfulplayersinabasicniche.Lookatwhatcompetitorsdocorrectly,andtakesome
timetoreadbothpositiveandnegativeuserfeedbackintheirrespectivecomments.Bydoingbasicmarketresearch,developerscanpreparethem-
selselvestodiïŹ€erentiatewithinaspecicmarketnicheandbuildinterestinwhatmakesaspecicappdiïŹ€erentbeforeitisevenreleased.Bynotdoing
this,developersruntheriskofnotsuccessfullydiïŹ€erentiatingthemselves.
Finally,it’simportanttotaketoasmanychannelsaspossiblewhereinterestinaspecicappmightndoverlapandcreateengagementtobegin
buildingatestercommunity.
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4.THEAPPISTHEEVENT.
Intheend,itistheformalreleaseofanappthatwillmakeallthediïŹ€erenceinhowitgetsadoptedbythemasses.Thisisalsowhereadevelopercan
unleashanarmyofdevotedbetatesterswholovetheappupontheworld.Donecorrectly,theformalreleasewillrevealtothemobilecommunity
whataselectgroupofusershavealreadyknown,lovedandhelpedbuild.Inshort,theappisthelaststeptoanyinitialmarketingeïŹ€ort.
TTheuntestedusermarketatapplaunchisverydiïŹ€erentfromtheusermarketwhenthereisapre-launchcommunity.Thoseengageduserswill
becomethe rstoïŹƒcialdownloadersofthenewapp(whetherpaidorfree)andthereforewillbecomethebaseofadeveloper’sinitialdownload
community.Becausetheyhavealreadytestedtheapp,usedit,commentedonitandmore,thatsenseofinvestmentwilltranslateintomoreloyal
users.Afterthat,theapphasabaseofpublicusers,whocanalsoprovidefeedbackanddevelopinterestamonguserswhohaveneverheardofthe
appbefore.
BBypre-shiftingthelauncheventtoonewithusersalreadyprepared,interestedin,andengagedwithanapp,developershaveapredictivemodel
thattheycanuseforpredictingusercommunitygrowthaswellascustomerlifetimevalue(CLTV).Thiscanhelpdevelopersdeterminehowtheirapp
stacksupagainstothersintherespectiveappstores:ifthepre-launchfollowedthestepsabove,thefeedbackloopwillbedeterminateinshowing
theadvantageofoneparticularappoverothersinthesameniche.
5.FOLLOWïšșUP:KEEPENGAGEDTHROUGHFEEDBACKANDUSETOOLSLIKEPUSH
NOTIFICATIONSWISELY.
FFinally,itisoftheutmostimportanceonceanappisdevelopedtonotalienateusers.Thereareafewwaysthatthiscanhappen,butthetwomost
commonwaysarefailingtofollowthroughwithfeedbackandoveruseofcontacttoolssuchaspushnotications.
FFeedbackisanimportantpartofcommunityacquisitionandretentionaswellasawaytodeterminewhereanappmightbelacking.Whileitis
impossibletocreateanappthatmakeseveryonehappy,itispossibletomakeachangewhennoticingthattherearepotentiallyproblematic
commonthreads.Inthiscase,wherepossible,itisbesttorespondtotheclientsothattheydon’tfeelleftoutandtakenoteoftheirconcern.Obvi-
ously,noteverychangecanbemadetoanappimmediately,butafewcomplaintsaboutthesamethingmightmeanthatthereareotherclients
whoareuninterestedincomplaining--andwilljustuninstalltheappfromtheirdevice.
Eitherway,notrespondingisalostuser.
OnOntheotherhand,thereissuchthingastoomuchengagement,particularlyifitisunsolicited.Nothingisworsethanlosingaclientsolelybecause
adeveloperhadtonotifycustomersofeverysingleupgrade,asmuchasdailyinsomecases.Andyetthisisthe ipsideofengagement;itisimport-
anttoaddressclientswhohaveaconcern,anditisalsosmarttoletclientswhohaveforgottenanappknowaboutnewfeatures(oneofmanysmart
usesofpushnotiers)butconstantnoticationswilleventuallyturnusersoïŹ€totheproduct.Itisbettertoengageclientswhoarepleasedwitha
pproductsparinglywhileensuringthattheyknowtheycanreachsomeonewhenpossible.Chancesarethatifdevelopersleavetheirinformationfor
theircustomers,customerswithconcernswillreachouttothemwhennecessary.
ABOUTDOTCOMINFOWAY
DotComInfoway(DCI)isapremierITcompanylocatedinIndiaproviding
oïŹ€shoreIToutsourcingsolutionstobusinessesacrosstheglobe.DCIpro-
videsenterprisesolutionsthatincludesoftwaresolutions,websolutions,
mobileapplicationsolutions,InternetmarketingandawholegamutofIT
solutionsandproductstoclients.LeveragingtheinnateoïŹ€shorevaluead-
vantageofourdevelopmentcentersinIndia,weprovidecustomized,scal-
ableandcosteïŹ€ectivesolutionstobusinesses.
Bankingonourrichandversatileindustryintelligenceandexperience,we
providesolutionsthatstreamlinebusinessprocessesandgalvanizeenter-
priseproductivity.Withwell-structureddevelopmentmethodologies,
GlobalDeliveryModelandrigidQAsystems,wedeliverbusiness-critical
solutionson-time,withinbudgetsandwithindesiredlevelsofperfor-
mance
Formoreinformation,pleasecontactask@dotcominfoway.com
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How to Create a Marketing Plan for a Mobile App Launch