User Inspired Design 2011 Group 1 Presentation

3RD SECTOR COLLABORATIVE INFORMATION HUB

Group 1
Deborah Betteto
Da-Woon Chung
Ashkan Shabnavard
Kajsa Sundeson
Panu Harju

Saturday, 5 November


Outline
1. Proc
ess & p
•Metho rogress
•Orienta s
d ion
t
•Interviewion
•Analysis Findings
•Deﬁnitio
•Ideation n of Goal
•Evaluat
ion
2. Con
cept
•Overvie
•Details w
•Three e
x
•First Con ample service
scenar
•Support tact ios
•Future S from R
AY
teps


Research Methodology



Interviews/discussion to understand the system




Subjects created visualizations of their view of the system


Interviews/discussion to understand the system Subjects created visualizations of their view of the system





In the group we created visualizations of the
system to get reactions from stakeholders.




Co-design Workshop for ideas and evaluation

In the group we created visualizations of the




In the group we created visualizations of the Co-design Workshop for ideas and evaluation


Orientation

Communication problem between
clinics seems to be a problem.


Orientation

Meeting with other stakeholders for a broader perspective of the mental
health care system. Who are the different actors? Are there other problems?


Orientation

There seems to be a lack of communication between the
health system and the 3rd sector organizations.


Interviews


Interviews

”To be informed of the opportunities ”The clinics don't take care about the
of 3rd sector services in Helsinki is social side.”
really a challenge.”

”Some people need help to search for
possibilities; they might not have the
energy or the skills to do it themselves.”

”Every one knows about the 3rd sector but it is
very widely spread and you have to know
where to look and where to ﬁnd them.”


Findings from interviews

• The information about third sectors are not organized nor controlled so for staff in the
care system it can be very difficult to reach them efficiently. Most of the organisations
are reached based on pre-experiences from clinics, preventing them from contacting
new ones.

• From the health side it’s known that social services and activities provided from the third
sectors are important for the patients in the rehabilitation process, if they are well
adapted to the patients specific needs. These should be parallel to psychiatric


Analysis of ﬁndings



Critical debriefs by group members



Critical debriefs by group members Structuring of information and analyzing


Problems

Health
patient
care

social
service

3rd
sector


Problems

Lack of knowledge about
3rd sector services.
Health
patient
care

social
service

3rd
sector


Problems

Health
patient
care

Trust?
social
service

3rd
sector


Problems

Health
patient
care

Trust?
social
service

3rd
How to reach 3rd sector? sector


Problems

Lack of knowledge about Lack of patients motivation.
Health
patient
care

Trust?
social
service

3rd


Problems

Health
patient
care

Trust? Funding issue
social
service

3rd


Problems

Health
patient
care

social
service

3rd
How to reach 3rd sector? sector Overwhelming of service?


Problems

Health
patient
care

social
service

3rd
How to reach 3rd sector? sector Overwhelming of service?

Lack of communication between
stakeholders.


Project goal:
Improve the psychiatric rehabilitation process, by bettering the coordination of third
sector service providers to increase their alignment with one another, and to help
increase the acceptance and recognizability of their work to other key stakeholders
(health and social services, and patients).

Health
patient
care

social 3rd
service sector


Ideation

Collaboration Guidance Information


Evaluation

Comparable research Matrix evaluation Co-design workshop


Espoo Study

• We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s
Community Organizations), who are doing related research into inefficiencies with the integration
of 3rd sector groups in an ongoing RAY funded project called ’Peer support recipe’. They are
currently engaged in gathering information about the 3rd sector organizations in mental health in
Helsinki, and then be developing an output aiming to provide this information to the public.


Espoo Study

• We varified some of our findings by conferring with Espoon Järjestöjen Yhteisö (Espoo’s
Community Organizations), who are doing related research into inefficiencies with the integration
of 3rd sector groups in an ongoing RAY funded project called ’Peer support recipe’. They are
currently engaged in gathering information about the 3rd sector organizations in mental health in
Helsinki, and then be developing an output aiming to provide this information to the public.

Overlapping findings with our research:

• There are a lot of talented people and useful resources in the 3rd sector, but they are not used the
right way today.

• Structure and coordination of service is needed for the system to work better.

• Lack of communication between stakeholders

• How to reach 3rd sector?


Weighted Matrix Evaluation


Please Join Us for a

Design Workshop
& Discussion
(About the Finnish Mental Health System)
October 13th, 2011 - 6pm till 9pm
HUB HELSINKI - Annankatu 31-33 C 37
***
Refreshments and Snacks will be provided

Hello, we are the Masters students from Aalto University, School of Art and Design, whom you
graciously met in the past weeks. To continue our efforts to use design to create meaningful
improvements to the psychiatric rehabilitation process, we are organizing an inspired evening
of activities to engage you and a divers cross section of professionals from the mental
health service. Together, in this intimate and interactive setting, we want to discuss
your thoughts and elaborate the possible outcomes of the project.

We thank you in advance for your passion for helping
improve the Finnish mental health services,
and ask that you kindly RSVP by
Oct. 11.

Hello,

Co-design and validation
Workshop

•We held a multidisciplinary co-
design workshop at HUB helsinki, a
community based collaborative Spontaneous co-design
space for entrepreneurs and social
innovators.

•Participants included a Psychiatric
Doctor and Social worker from the
Malmi outpatient clinic, and a
representative of the 3rd sector
Helmi Mental Health Association.

Feedback a topic of discussion

3rd sector as a Mosaic Networking contacts


Workshop Output
(Jussi from Helmi’s view of current fragmented nature of 3rd sector)


Workshop Output
(Jussi from Helmi’s view of current fragmented nature of 3rd sector)

Patient/Public

Health care
Social service
3rd sector
Patient/Public


Workshop Output
(Visualization of Project Goal: Better Integration of 3rd sector)

Health care
Social service
3rd sector
Patient/Public



•Collaborative space



•Common identity for 3rd sector, yet
maintaining individual identity and
perspectice. Artworks or other visual identity
shown in the mosaic.



•Personal contact with organisations



•Feedback between organisations
•Stories to give hope
•Online guide


Collaborative space
With a physical meeting space, 3rd sector employees from
diﬀerent organizations will be able to informally share ideas and
engage in discussions that could lead to stronger collaborations.
Thus helping one another and patients. There is strength in
numbers, Mosaiikki could help strengthen the voice of the 3rd
sector.


Identity
Since every organization working in the field of mental health has its own unique identity, perspective
and approach to dealing with specific mental health issues, the Mosaiikki model offers a unified
voice without restriction. Each organization operates autonomously, yet at the same time forms a
valued part of the “mosaic”. Furthermore, to reinforce a feeling of ownership to a common space,
each 3rd sector group is invited to contribute with a physical icon to the mosaic display wall; in
addition to informational materials.


Take it home
As a full service information and
counseling hub, Mosaiikki
maintains stock of a wide
assortment of 3rd sector
informational brochures,
magazines, communications and
reference materials; many of
which can be taken home by
visitors.


Stories
An understanding of potential
paths to recovery, and a feeling of
being heard are both important in
treatment of mental health issues.
This is why Mosaiikki collects and
maintains stories from ex-patients,
giving them a voice to be heard,
and at the same time providing
hope to others aﬀected by similar
conditions.


Pecha-Kucha
Continuous communication and feedback
was identiﬁed as an important way to
maintain strong integration of all
stakeholders involved with mental health
issues, so Mosaiikki actively fosters
opportunities for this; including Pecha Kucha
evenings (open discussions about various
mental health related topics) and
formalized eﬀorts to pass on patient stories,
collected by 3rd sector employees, to those
in health and social services.

z
z
z


Online guide
Mosaiikki will provide an
information platform to clearly
show details and contact
information for available third
sector services, as well as details
about dealing with mental health
in Finland. This will be available on
location at digital terminals, and
on the web for home users.


Personal Contact
Empathetic counselling and a
feeling that a patient is being
listened to is a priority at Mosaiikki.
In a casual setting, visitors are
treated with respect and while
being informed of available
services and general treatment
paths.


Further details



I don’t like back ground
colour, it doesn’t match
blue colour at end of the
previous animated
panning section... so it
seems very disjointed.


•To reinforce a feeling of ownership to a common
space, each 3rd sector group is invited to
contribute with a physical icon to the mosaic
display wall; in addition to informational materials.

I don’t like back ground
colour, it doesn’t match
blue colour at end of the
previous animated
panning section... so it
seems very disjointed.

Brainstorming
Moodboard


Moodboard


Service scenario 1
Feedback sessions between
stakeholders to improve
collaboration.

S H S ! H S H
?
? mosaiikki z
mosaiikki ! mosaiikki
z

!
z

?
3 3 3


Confusion

S H
?
? mosaiikki

?
3

z
z
z

Patient stories


Feedback passed on

S ! H
mosaiikki !
!
3

Networking


Better integration of service

S H
mosaiikki

3

Service scenario 2
First contact with Mosaiikki
through meeting with social
worker on site.

helmi


On site consultations


Mosaiikki, next door


Personal info session


helmi


Service scenario 3
Going to Mosaiikki can be a ﬁrst
step to get help and support.


A friend tells about Mosaiikki.


Mosaiikki feels easier to
approach.


Information and personal
contact.


Guided to peer support group.


Who is there?
• The Coordinator would be a new position, mandated with
keeping track of 3rd sector activities, and communicating this
information to visitors

• 3rd sector employees - can continue their current volunteer
advocacy activities and rotate in at the Mosaiikki

• Patient volunteers - workshops are already popular with 3rd
sector clients, so incorporating their support in the Mosaiikki
would both help recovery and allow for a stronger community
bond with those who are really at the center of the Mental
Health system.


Roles taken on by each organization

• Providing staﬀ

• Providing information (brochures)

• Providing a piece of the mosaic - both ﬁguratively and literally,
since they would be present in solidarity, as well as providing an
artefact based touchpoint for the Mosaiikki wall.


First Contact
• Mosaiikki hub oﬀers spaces for onsite patient visits, to support easy
introduction opportunities to 3rd sector.

• Inexpensive breakfast to draws in visitors
• Workshops and activities
• Community Interactions through Pecha Kuchas, Coﬀee houses
etc.

• Professional networking activities for Health, social, and 3rd sector
employees.


Supported by?

• RAY: Supports project proposal which is inline with current projects
to foster closer alignment of 3rd sector activities.

• Municipality (Helsinki City): Excellent opportunity to help align
available services to a more eﬃcient format.


Next steps

• Possible implementation in Malmi outpatient clinic is something
that was hinted during our workshop.


Kiitos!

Group 1
Deborah Betteto
Da-Woon Chung
Ashkan Shabnavard
Kajsa Sundeson
Panu Harju


User Inspired Design 2011 Group 1 Presentation

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Ähnlich wie User Inspired Design 2011 Group 1 Presentation

Ähnlich wie User Inspired Design 2011 Group 1 Presentation (16)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

User Inspired Design 2011 Group 1 Presentation

Hinweis der Redaktion