http://safeguarding2point0.com

1. Making Gov2.0 meaningful
http://safeguarding2point0.com

2. The thesis
How can we draw on our knowledge
of social technologies, service design
techniques and local government to
develop a new approach to
safeguarding children through better
connecting those individuals and
organisations involved?

3. Putting the child at the centre

4. Start-up: open call for interest

5. Protecting children & saving money

6. It’s hard to pick up subtleties
RESOURCES
Complex cases involved with practitioners
At risk and known to practitioners
CASES
Not at risk or not known to practitioners

7. Developing an approach

8. Funding and partners

9. Methodology
• Interviews with social workers at Westminster
• Interviews with a range of other professionals
associated with safeguarding
• Shadowed a social worker for day
• Time with a mother and child
• Drew on previous ethnographic research at other
Councils.
• Hosted 2 round table discussions with diverse
steering group

10. Human networks matter
GP
Youth
Worker
Detective" Mother
Other
Sergeant
Child
Agency
Social Teacher
Worker

11. Prioritising the relationship
Most social work teams (60%) are operating
with a 20% - 30% vacancy rate and 12%
turnover which means relationships aren’t
consistent
Association of Directors of Children's Services and
Society of Local Authority Chief Executives

12. Prioritising the relationship
“ In the beginning it was quite
uncomfortable, you know, the
teacher knows everything [about
my psychotic episodes], but now I
don’t care! I couldn’t care less!...
Whatever information is going
around about me, I don’t care. I’m
more secure… I think it’s because I
feel better supported by Jeffrey”

13. Communications and systems
Used locally
ICS: Integrated Children’s
System (framework)
SMS" Used locally
A CAF: Common Assessment
DECISION Framework
IS MADE
AND OR
NEEDS TO
BE eCAF: Electronic Common
RECORDED
Assessment Framework
Used Nationally
ContactPoint
Or ContactPoint Replacement

14. Communications and systems
“We used to know there was an issue by how thick
the file was”
“You should see my Desktop on
my PC, there’s files everywhere. If I
don’t have the file in front of me it
doesn’t exist”
“They asked me how I would improve ICS, I said
just make it a big giant field. Everyone laughed,
but I was serious”
“I feel that we are trying to represent the content “I’d like to
of a child’s life in a computer format. People are see my notes
not like that and it makes me upset”
like layers in
photoshop”
Source: : Jeffery Baker

15. Solutions

16. From hypothesis to practice
How can we create value with what
already exists, freeing up safeguarding
teams’ time and enabling them to
develop more effective safeguarding
relationships and surface patterns for
earlier intervention, sooner?

17. Proposed approach
• No capacity for more data entry
• More ‘human’ technology is needed
• Information-rich, visually light interface will show the
‘thickness’ of the file allowing the safeguarding
professional to focus their efforts – and allow them
more time to care and listen
• This will help those who are not currently receiving
the same attention as the more serious cases, as
well as those with existing relationships

18. Expected outcomes
• Intelligent and accurate picture of service users
• Visibility of subtle changes in circumstances
• Help to prioritise resources
• More time to prioritise relationships
• Mature approach to data
• Earlier intervention
• Relationships between practitioners enhanced

19. Data is not just for your filing cabinet
Source: http://blog.newspaperclub.co.uk/2009/10/16/data-gov-uk-newspaper/

20. A web app could…
REQUIRES A NORM
REQUIRES STORAGE
(E.G. CASES COMPARED
(ONLY IF THE APP IS
TO OTHERS)"
TRACKING THE CHANGES)
Comparison
vs
Display
Push
Pull

21. A web app could…
Existing silos of data
SHORT
THOUGHTS SUMMARY
RELATING ABOUT
TO JOB
A CASE
Electronic
Schools/
short form
ICS
Social Care
social
messaging
Record
security
Application Data
Web app
Case Workers

22. Example UI – Social Worker (showing sensitive data)
HOME | ICS | VISIT THE AUTHORITY INTRANET
SMITH
CASE STATUS
CASE ACTIVITY
I can no longer stand P.Diddy's - Height & weight (NHS)
motivational "lotta work to do! let's go
people!" Tweeting. He's like a + School attendance
contestant on The Apprentice.
1 day ago JOHN SMITH’S TWITTER STREAM
ICS CASE NOTES TAG CLOUD
Feeling really fed-up 2day. Haven’t
seen my son in 5 days and now I’m
beyond caring. Brat.
1 day ago JOHN SMITH’S FACEBOOK STATUS
Special consideration should be given
to the sensitive nature of the content.
LIVES WITH MOTHER & FATHER (MARRIED)
2 SISTERS 1 BROTHER
father
Context should be provided for
ambiguous or emotive phrases, one
Bruises
way of doing this is showing snippets
in roll-overs.
...I noticed the bruises were
starting to fade..
ICS CASE NOTES TRENDING TOPICS
# Missed appointment
12/04/10.
Case Notes, PCT, Local Area.
# # Upset
appointment
Missed read more
# # Nutrition concerns
Upset
# # Uncle
concerns
Nutrition
6 Mo 3 Mo Now
# Older friends
# Uncle
# Older friends

23. Phase two

24. Would Like To Meet

25. http://safeguarding2point0.com