Lessons for the future of local government and the web. Presentation given to 200 local government leaders in Cardiff, October 2010. For more information see: http://www.solaceconference.org.uk/2010

1. www.flickr.com/photos/dancoulter

2. FutureGov does
• Digital engagement
– Communication
– Engagement
– Digital democracy
• Public service transformation
– Co-production
– Change management
– Cross-organisational collaboration

3. FutureGov works with

4. From the “now wave”
to the “next wave”:
public service delivery
in a networked world
www.HKS20.com
Making the Move
to Gov 2.0

5. http://davidbarrie.typepad.com/

6. this is not a story
about technology "
(well, not only)

8. the social web’s a pretty big deal

9. open
collaborative
social
inclusive
democratic
networked
building blocks for "
open places, open councils

10. the big debate
fix the system" or
create a new one"
eGov 2.0" WeGov
More efficient and effective People powered public
government ‘as is’
services redefining the role
of government

11. Critical New Public Communicative
Underpinnings
Management
Governance
Rationalist, Hegel, Marx,
Empiricist, Hume,
Philosophical Tradition
Positivist, Historicist
Burke, Popper
Problem Solving
Technical
Adaptive
Critical Philosophy
System + Strategic Action
Lifeworld + Communicative Action
(Habermas)
Urban Design
Engineered
Shared Space
Proprietary
Information Technology
Open Source
Market Rationality
Animal Spirits and Embedded
View of Market
Chicago School
Markets
Communicative Style
Broadcast
Interactive Web 2.0
Central Government
Expedient
Ethical
Approach
Approach to Transparency
Contextualised Data
Raw Data
Credit: Leo Boland & Emer Coleman, Greater London Authority

12. some relationships to consider
Gov2Gov
Gov2Citizen
Citizen2Gov
Citizen2Citizen
Other (Third Sector / business)

13. Gov 2.0 as a role model:
change from the inside out

14. a safe space to practice

15. • Right skills
• Right mix of
people – need for
intrapreneurs
• Risk taking
• Relinquish
control
• Rewire
organisations
developing organisational capability

16. a new kind of
change
• Making organistional
change happen – and
stick
• The world is not short
of change theory
• But do we have
theory fit for public
services 2.0
purpose?
• How to open up
government to the
positive effects of the
networked world
while mitigating the
risks?
• Managed transition or
disruptive innovation?

17. Gov 2.0 for a New kind of Politics

18. ip 2 .0
ade rsh Trust over control
Le
Yes is the new no
End techno ignorance
Permission to experiment
Public value over public bodies

19. new spaces for democratic debate

20. reconnecting with constituents

21. chat roulette: democracy edition

22. Gov 2.0 for transparency and openness
"It's about cutting waste; it's about driving improvement
and accountability in public services; and it's about
boosting the economy by enabling entrepreneurs to use
public data to create new applications.
"Above all, it is about a shift of power from the state and a
fundamental trust in the ability of people to work together
to transform our society.”
Francis Maude, UK Cabinet Office Minister

23. Open politics

24. the race to open up government

25. #opendata for #opencities

26. making local government
easy to access and easy understand

27. measuring impact and
improving access to
information
• data > dashboards
• new performance management
• empower choice of public service
provision
• tooling up citizens to hold
government to account directly

28. power of public information

29. Urban OS:
smarter city
in a box
http://slidesha.re/auRtLI

30. there’s a (gov20) app for that
- benefits – make best use of government data, provide new ways to
access government in user centred way, high return on investment
- issues – trust issue re accuracy of information and duplication

31. “Open data is not a magic recipe for
righting wrongs. What will move things
on is the stories that communities tell
about their situations and their
possible futures.”"
@danmcquillan

32. Gov 2.0 for"
communications and engagement

33. time to put an end to this

34. reach out, communicate and engage

35. improve government’s ability to listen, learn
and (re)act appropriately

36. growth in efficient and
personalised
communications with
measurable impact
-
reaching out to where people
spend their time online and
spending money wisely
personalising messages
based on preference
-
benefits of effectiveness and
efficiency in engaging people
in public service delivery
-
providing a variety of
channels

37. influence opinion

38. engage right | engage, right?

39. - it’s big news

40. know your (online) communities

41. mix on and offline

42. work with the right partner for a purpose
National – BIS with MoneySupermarket.com’s existing community

43. aggregate, share, build a community

44. The Wikicity

45. ask the crowd for ideas,
you know less than you think

46. ideas for every city – why not?

48. Future
Melbourne

49. collaborate to make better policy

50. stimulating public services 2.0

51. http://simpl.co
new ways of
managing change:
social innovation
for cities

52. Gov 2.0 for a new kind of public services

53. redesigning
government

54. need for deep change & radical public
service innovation using the web

55. with measurable impact

56. making Gov2.0 meaningful
http://safeguarding2point0.com

57. human networks matter
GP
Youth
Worker
Detective" Mother
Other
Sergeant
Child
Agency
Social Teacher
Worker

58. data is not just for your filing cabinet
Source: http://blog.newspaperclub.co.uk/2009/10/16/data-gov-uk-newspaper/

59. prototype application – Social Worker
HOME | ICS | VISIT THE AUTHORITY INTRANET
SMITH
CASE STATUS
CASE ACTIVITY
I can no longer stand P.Diddy's - Height & weight (NHS)
motivational "lotta work to do! let's
go people!" Tweeting. He's like a + School attendance
contestant on The Apprentice.
1 day ago JOHN SMITH’S TWITTER STREAM
ICS CASE NOTES TAG CLOUD
Feeling really fed-up 2day. Haven’t
seen my son in 5 days and now I’m
beyond caring. Brat.
1 day ago JOHN SMITH’S FACEBOOK STATUS
Special consideration should be
given to the sensitive nature of the
LIVES WITH MOTHER & FATHER (MARRIED)
2 SISTERS 1 BROTHER
father
content. Context should be
provided for ambiguous or emotive
Bruises
phrases, one way of doing this is
showing snippets in roll-overs.
...I noticed the bruises were
starting to fade..
ICS CASE NOTES TRENDING TOPICS
# Missed appointment
12/04/10.
Case Notes, PCT, Local Area.
##Missed appointment
read more
Upset
##Upset
concerns
Nutrition
##Nutrition concerns
Uncle
6 Mo 3 Mo Now
# Older friends
# Uncle
# Older friends

60. http://www.tessybritton.com/
Gov 2.0 for DIY communities

61. “a leap forward in the quality of life in
communities will occur more frequently
when government opens the door for
catalytic social progress spearheaded by
the many...who make changes daily in their
communities. Together these acts can
play a part in turning clients of the state
into active, participating and productive
citizens.”"
Stephen Goldsmith, The Power of Social Innovation
the power of
networks

63. “Communities are the human, emotional, and
cultural nodes of the complex system of
systems that comprise a city. They are where
the city’s systems – transportation,
commerce, food, energy, safety, education,
health care – are organically fused. They are
where integrated novelty is created every day
out of radical complexity. They are where
safety, prosperity, innovation, and social
cohesion can arise out of diversity of cultures
and of use.”
Informed and Interconnected:
A Manifesto for Smarter Cities
Rosabeth Moss and Kanter Stanley Litow

64. networks matter
- nurture peer to peer relationships
- government as social glue
- need for new ways to better
understand social trends, norms
and networks if government is
going to remain relevant and able
to help enact behaviour change

65. building social capital
- build confidence and trust
- bridge building role – online and offline mutually reinforcing
- lever social value/roi over the medium to long term
- invest in social innovation to save of medium to long-term

66. connecting citizens
Accessibility as key to widen out now
Access to public services 2.0 uneven
based on a variety of factors

67. organising for change

68. hyper-active local communities"
- explosion of web based tools to enable citizens to report issues"
- less about co-production and more effective customer services and
more efficient reporting for government itself to resolve

69. collective action for civic outcomes
“The web has dramatically reduced the cost of collective action” – Clay Shirky
Examples
-
Ushahidi (developed in Kenya) now being applied in Western context to organise
community response to snowmageddon, clearing bus stops of snow
-
Open street map rapid response to emergency in Haiti

70. a ‘poke’ to action
-
people ‘just do it’ with or without government
-
peer pressure for social good
-
from meetup to ‘I’m here now come meet!’
-
transparency increasing keep up with the joneses effect, with everyone
watching each other. Beginning to be harnessed to positive effect.

71. “question the distribution of power
at a basic level” (@DanMcQuillan)
Gov 2.0 for social innovation

72. IN THE
RO LE
DIN GA
FIN

73. focus: what is local government uniquely
positioned to do?

74. government as a platform for social
change and innovation
-
moving from steering to supporting role
-
creating the conditions for mutual support, civic
enterpreneurialism and innovation

77. how BIG is your society?

78. from outsourcing partners to crowdsourcing
partners: work with social innovators for change "
- work with trusted third party social innovators to deliver public value"
- specific projects solving problems for small groups of people"
- govts should ‘do what you do best, link to the rest’ – Jeff Jarvis

79. system world meets life world"
- social enterprises doing deals with major UK government depts"
- mutual benefit or or life world being co-opted by systems world? "
- can social innovation thrive without the support of government?
+ +

80. “ ‘parallel structures’ do seem to work. You don’t destroy or
change what’s there, you just resolutely go about building an
alternative. We’re starting to see the effects of this with the
music and newspaper industries – the web has provided a
platform for parallel structures and better alternatives have
emerged. I think the same could be achieved with public
services. Many of them no longer meet people’s needs, so
rather than trying to change government from the inside there is
a good chance that building new public services outside of its
walls may be the answer. ”"
@CarrieBish

81. parallel structures working in partnership
matching donors and doers to
community generated curriculum
create change and improvement
open sourced and available for all
in water and sanitation projects
to use
with Dutch Government

82. system world stamps on life world "
-
a delicate relationship for the state to work with the innovators"
-
system often ill equipped to manage such relationships with
networked organisations"
-
can result in clumsy or anti-innovative practice by government"
the case of MyPolice"
-
MyPolice.org – successful emergent innovation playing a
useful intermediary role for the state"
-
MyPolice.org.uk – the state knowingly adopts names and a
web address more usually associated with the ‘life world’ to
mimic and seek to increase trust and engagement with the
system
+

83. http://simpl.co
new ways of
managing change:
social innovation
for cities

84. enable social mixing and creativity
http://www.tessybritton.com/

85. support social spaces

86. support platforms for collaboration and change
-
the importance of social space for innovators inside and outside of
government to work together
-
learning behaviours and new forms of leadership
-
creating a safe space to share, learn and collaborate

87. LocalBySocial.Net

89. the big 3 for government leaders"
1.
lay the foundations:"
digital inclusion, open data, IT infrastructure,
technology, new rules for procurement"
2.
foster culture change:"
inside and outside of government, ‘be the web’,
leadership, role modelling"
3.
catalyse and nurture innovation: "
competitions, changing models of procurement,
support social innovators

90. This presentation is
licensed under a Creative
Commons Attribution 3.0
license
Dominic Campbell
http://wearefuturegov.com
http://twitter.com/dominiccampbell