The document discusses how social media and emerging technologies can be used to facilitate communication during business continuity and recovery efforts from emergencies. It provides examples of how organizations have used tools like Twitter, Facebook, and YouTube to engage with employees and customers during crises. The document also outlines specific social media strategies organizations can implement, such as creating social media policies and using tools for collaboration, to better prepare and respond to emergencies.

1. Doreen Nicastro, MPH Nicastro Consultants, Aligning People with Technology [email_address] Annual Conference October 24 – 26, 2011 Wednesday, October 26, 2011 [email_address]

10. 2011 view: no discussion/recommendation about social media or emerging technologies to facilitate communication business continuity or recovery Wednesday, October 26, 2011 [email_address]

18. Wednesday, October 26, 2011 [email_address] http://6.mshcdn.com/wp-content/uploads/2011/02/social-media-emergency-lg.jpg

20. Wednesday, October 26, 2011 [email_address] http://6.mshcdn.com/wp-content/uploads/2011/02/social-media-emergency-lg.jpg