David Kashmer MD MBA MBB FACS

Allentown, Pennsylvania Area United States

Sharing how to use data for healthcare quality improvement & providing surgical care.

Medical / Health Care / Pharmaceuticals

Service industries, like healthcare, typically have processes that create one defect in one thousand opportunities. That level of performance (one sigma) seems pretty good to us in healthcare! After all, imagine a process that takes all but one of one thousand critically ill patients (each comes through the system one at a time) who need emergent surgery and gets them to the operating room in less than a two hour threshold time...many of us in healthcare would say "That's awesome!" ...and that's the issue. That one sigma level of performance, often found in service industries like healthcare, is something we are all used to as providers; yet, that level is completely unacceptable fo...