Workday’s co-CEO and chief customer advocate joined Chiquita Brands CIO Manjit Singh on stage today at the HR Technology Conference in Chicago. Chiquita is Workday customer #17 and Manjit has been a huge advocate of SaaS in the enterprise for a long time.

1. HR Technology Conference 2009
Dave Duffield
D D ffi ld

2. Workday at a Glance
• Full suite of enterprise- Passion Experience Culture
class business solutions
• Multi-tenant SaaS
• Built to serve mid size,
large, and very large
companiesi
• Lower TCO for today’s
economic conditions
• 101 customers
• 365 passionate,
experienced employees
Employees Customer Service Innovation
g y
Integrity Fun y
Profitability

3. New Approach Driving Growth
“ Workday could definitely
be the next Salesforce.com
”
2009
101
David Smoley, Chief Information Officer,
customers
63 in production
Flextronics
2008 Update 9
2007 200,000 employees
, p y
2005 - 06 SAS 70 Type 2 and Safe
HCM V2 released.
Harbor Certification $75M Funding
Dave Duffield and Awarded Top HR
Aneel Bhusri Product Round
found Workday
Financials released Announced Integration On Demand;
acquired Cape Clear Payroll in GA
HCM 1.0 debuts; Largest customer
80 employees >25,000 employees
iPhone &
BlackBerry
First customer
1st User Conference

4. Workday Customers
S i
Services Technology Financial Services
Manufacturing Healthcare Other Industries

5. Manjit Singh
• CIO at Chiquita Brands International
• Regional CIO for Gillette, Singapore
• Advocate for the Cloud, Web 2.0, SaaS
• Computerworld 100 CIOs for his SaaS Innovations
• InformationWeek’s Top 50 Global CIOs
• InformationWeek s
InformationWeek’s 15 Innovators to Watch in 2009
• Workday customer #17

6. SaaS and Global HR Transformation
at Chiquita Brands
Manjit Singh
Chief Information Officer
Chief Information Officer
Chiquita Brands International

7. Chiquita Brands International
• Global marketer and distributor of fresh and
value‐added food products
value added food products
• Annual revenues nearly $4 billion
• 23,000 employees worldwide
• Operations in more than 80 countries
p

8. Takeaways Today
• Sense of the CIO’s perspective
• A view into our global HRIS challenges
A i i t l b l HRIS h ll
• Partnership with HR
• Chiquita’s HRIS selection and deployment
• Working with vendors
Working with vendors

9. RULES

10. Five Rules I Live by…
1. Focus on business enablement
2. Information must be transparent and easily
2 I f ti tb t t d il
available
3. Stay customer focused
4. Be agile
g
5. The Cloud is the new platform

11. Need for Transformation
Consolidated employee management across
business units and geographies to enable high
business units and geographies to enable high
performance organization

12. Challenges and Issues
Globalization
Reporting
Business Process
Integration Cost
Organizational Structure

13. 2007: HRMS Situation Review
• Challenges for HR
– Payroll was system of record
y y
• 80 countries
• 23,000+ employees
• 5,000 US, 15,000 Tropics, 3,000 EMEA
5,000 US, >15,000 Tropics, 3,000 EMEA
• 4 Payroll systems in NA, multiple instances in Latin America, EU
primarily spreadsheets
– Little to no business process automation
– No standard data – limited ability to report
– Need for manager and employee self‐service
Need for manager and employee self service
– Reporting and information access non‐existent
– Complex, matrixed, global operations
p g p

14. 2007: HRMS Situation Review
• Challenges for IT
– Management and maintenance overhead x3
g
– No integration across systems
– Significant manual overhead to generate reports
– Costs

15. System Selection
• Stakeholders
– HR
– Managers, employees
– IT operations
IT operations
• Criteria
– HR operational requirements: workflow, reporting, etc.
– Time to deploy
–C t
Costs
– 5 Rules: Business, Information, Customer, Agility, Cloud

16. System Selection: Common Concerns
Scalability
Privacy
Security
SOA
Vendor Stability
Vendor Stability

17. System Selection
• Approach
– Assemble global team of cross‐functional decision makers
– Strategic impact matters most
S i i
– Know the difference between Need & Want
– Strong top management support (CEO, CPO, CIO)
• What worked (and didn’t)
– User engagement is go/no‐go criteria
– HRIS is a catalyst for change
– Getting team focused on need/buy‐in
– Global team making global decisions

18. Project Phase 1 – North America
• Build the Global Chiquita‐tized business processes
– Implement Core HR with single data repository
p g p y
• Functionality
– Core HR, Benefits & Self Service were critical
– Performance Management & Payroll we knew up‐front would
be added later
• Go Live Approach – first with HR community then MSS and
Go Live Approach first with HR community then MSS and
shortly thereafter limited ESS
– Integration with Payroll and planned for Active Directory
– Use WBN Network

19. Project Phase 2 – Latin America
• Discovery: on all of LA initially and how to fit it into the
Global Business Processes
– What fit globally? What did not? And how to make it work
• Infrastructure analysis was critical
– Increased WAN and Internet
– Implemented QoS technology
• Implementation approach: phased approach by country
Implementation approach: phased approach by country
– Roll out core HR & MSS first; ESS shortly after
– Integrations with Payroll and approx. 7 other systems used in
g y pp y
the core business and operations across multiple Latin countries

20. Timeline 2009
Q1 ‘09 Q2 ‘09 Q3 ‘09 Q4 ‘09
Live! Live!
Tropics
Discovery, Design & Panama Roll Out CR Roll Out HN, GT
Configuration
Live!
Europe
Discovery, Design & Europe Roll Out
Configuration
North American Initiatives
PM PM 2
Live! Live!
Workday
Versions

21. Timeline 2009 ‐ 2010
Q3 ‘09 Q4 ‘09 Q1 ‘10 Q2 ‘10
Live! Training Live!
Costa
Honduras,
Honduras Guatemala Ecuador Placeholder
Rica
Roll Out with SMF
Roll Out
Mexico,
Chile, Asia IT Updates from CAF to ADAM
Live!
Li !
Training
Europe
Live!
Discovery, Design & Europe Roll Out
Configuration
Open Enrollment PTG
Calibration
Training PTG Calibrated
&
Live! Live!
MIP
Global Initiatives – Perform to Grow, Goal Setting
, g
Payroll Discovery Parallel for PTO & PTO & Timesheets Config in NA for Parallel begin June
/Config/Test NA Timesheets? in NA ? 2010 – Live Jan 2011
Workday
Versions

22. HR Accomplishments
• Business process automation improving focus
on the decision & discussion – not the data!
on the decision & discussion not the data!
• Information access changing how we execute
& operate
& t
• Clarity in organizational structure, roles & HR
support
• Global function now a global team

23. IT Accomplishments
• System consolidation
• Information availability
I f ti il bilit
• Integrations
• Update experiences

24. Lessons Learned
• Integration
• C ll b ti
Collaboration
• Accountability

25. Vendor Partnership
• Great time to be a technology customer
• W kd
Workday customer #17
t #17
– Version 1.0
– First large enterprise
– Product influence, alignment
– SaaS lends itself to accountability
– Time to value, time to innovation

26. Questions?