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Narrative power for
leaders.
Siobhan Fagan
E D I T O R I A L M A N A G E R A T C M S W I R E
M O D E R A T O R
Deb Lavoy
C E O O F N A R R A T I V E B U I L D E R S
P R E S E N T E R
Introductions: What’s DX Leaders?
Presentation by Deb Lavoy
Discussion + Live Q&A (you!)
Submit your questions!
1 0 - 1 5 M I N S
5 M I N S
5 - 1 0 M I N S
> Use the Q&A module at the bottom left of the browser
> The colorful widgets at the bottom of your browser have
additional resources, including any technical ON24
support.
A narrative is a system
of beliefs that effect
how you interpret the
meaning of things.
GREAT BRANDS DO THIS
STORY VS NARRATIVE
NARRATIVE
STORY
A POWERFUL NARRATIVE
WILL TELL A THOUSAND
STORIES.
A market story. A customer story, An
employee story. An investor story. A
partnership story. A product roadmap
story. A customer service story. A
packaging story. A crisis response
story. A launch story. A community
story. The next story.
If you BUILD A NARRATIVE.
And GET PEOPLE TO ADOPT IT,
they can tell their own stories.
SO HOW CAN YOU IMPROVE
YOUR NARRATIVE?
We make it measurable.
ANATOMY OF A NARRATIVE
FIVE CRITERIA
ONE : PRESENTATION
TWO : CLARITY
THREE : RESONANCE
FOUR : SHARE-ABILITY
FIVE : ORGANIZATION
TRY THIS
on your website.
NARRATIVE
STRENGTH
SCORECARD
Going?
Email, tweet or message me
For a quick NSA
November 14-16 | Chicago, IL
@deb_lavoy
deb@narrativebuilders.com
CMSWire’s DX Summit 2016
conference brings together the digital leaders, analysts,
technologists and practitioners focused on the evolving field
of digital customer experience.
Join us at this premier event for actionable insights, creative
networking and the chance to bring our community
face-to-face.
L e a r n m o r e a t w w w. d x s u m m i t . c o m
November 14-16 | Chicago, IL
> DX Platforms: Acquisition & Maturity
> MarTech Strategies & Architectures
> Data, Insights & Action
> Leadership, Vision & Culture
We want to hear from you!
Use the Q&A module at the bottom left of the
browser at any time to submit a question
@thedxsummit
@deb_lavoy
CHECK OUT THE RESOURCES
W IDGET TO THE RIGHT FOR
MORE INFO.
+
This webinar has been recorded. The on -demand video will be
emailed to you in a few business days. We’ll also have a recap
article on the CMSWire.com homepage.
Thanks to Deb Lavoy of Narrative Builders for the valuable insights.
Join her session “How Powerful Narratives Drive Great DX” at DX
Summit on Tuesday, Nov. 15 at 2 PM.
If you have questions about DX Leaders or DX Summit, please
email us at info@dxsummit.com
▄ ▄ ▄
▄ ▄ ▄

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Narrative power for leaders

  • 2. Siobhan Fagan E D I T O R I A L M A N A G E R A T C M S W I R E M O D E R A T O R Deb Lavoy C E O O F N A R R A T I V E B U I L D E R S P R E S E N T E R
  • 3. Introductions: What’s DX Leaders? Presentation by Deb Lavoy Discussion + Live Q&A (you!) Submit your questions! 1 0 - 1 5 M I N S 5 M I N S 5 - 1 0 M I N S > Use the Q&A module at the bottom left of the browser > The colorful widgets at the bottom of your browser have additional resources, including any technical ON24 support.
  • 4.
  • 5. A narrative is a system of beliefs that effect how you interpret the meaning of things.
  • 6.
  • 7.
  • 8.
  • 9.
  • 11.
  • 12.
  • 15. STORY
  • 16. A POWERFUL NARRATIVE WILL TELL A THOUSAND STORIES.
  • 17. A market story. A customer story, An employee story. An investor story. A partnership story. A product roadmap story. A customer service story. A packaging story. A crisis response story. A launch story. A community story. The next story.
  • 18. If you BUILD A NARRATIVE. And GET PEOPLE TO ADOPT IT, they can tell their own stories.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26. SO HOW CAN YOU IMPROVE YOUR NARRATIVE?
  • 27. We make it measurable.
  • 28. ANATOMY OF A NARRATIVE
  • 29. FIVE CRITERIA ONE : PRESENTATION TWO : CLARITY THREE : RESONANCE FOUR : SHARE-ABILITY FIVE : ORGANIZATION
  • 30. TRY THIS on your website.
  • 32. Going? Email, tweet or message me For a quick NSA November 14-16 | Chicago, IL @deb_lavoy deb@narrativebuilders.com
  • 33. CMSWire’s DX Summit 2016 conference brings together the digital leaders, analysts, technologists and practitioners focused on the evolving field of digital customer experience. Join us at this premier event for actionable insights, creative networking and the chance to bring our community face-to-face. L e a r n m o r e a t w w w. d x s u m m i t . c o m November 14-16 | Chicago, IL
  • 34. > DX Platforms: Acquisition & Maturity > MarTech Strategies & Architectures > Data, Insights & Action > Leadership, Vision & Culture
  • 35. We want to hear from you! Use the Q&A module at the bottom left of the browser at any time to submit a question @thedxsummit @deb_lavoy CHECK OUT THE RESOURCES W IDGET TO THE RIGHT FOR MORE INFO. +
  • 36. This webinar has been recorded. The on -demand video will be emailed to you in a few business days. We’ll also have a recap article on the CMSWire.com homepage. Thanks to Deb Lavoy of Narrative Builders for the valuable insights. Join her session “How Powerful Narratives Drive Great DX” at DX Summit on Tuesday, Nov. 15 at 2 PM. If you have questions about DX Leaders or DX Summit, please email us at info@dxsummit.com ▄ ▄ ▄ ▄ ▄ ▄

Hinweis der Redaktion

  1. If you’re any good, you’ll connect that whole to a user.
  2. Whoso would be a man, must be a nonconformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore it if it be goodness. Nothing is at last sacred but the integrity of your own mind. Absolve you to yourself, and you shall have the suffrage of the world.”
  3. Turns out that not everyone is excited about getting into a deep conversation about the science and semantics and philosophy of narrative, and even when they do, its just not as much fun as you’d think.