The document discusses how powerful narratives can drive great digital experiences for leaders. It defines what a narrative is and contrasts it with a story. A powerful narrative can tell thousands of stories for a company across different areas like marketing, customers, employees, and products. The anatomy of an effective narrative includes five key criteria: presentation, clarity, resonance, shareability, and organization. Leaders are encouraged to measure and improve the strength of their company narrative.
2. Siobhan Fagan
E D I T O R I A L M A N A G E R A T C M S W I R E
M O D E R A T O R
Deb Lavoy
C E O O F N A R R A T I V E B U I L D E R S
P R E S E N T E R
3. Introductions: What’s DX Leaders?
Presentation by Deb Lavoy
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4.
5. A narrative is a system
of beliefs that effect
how you interpret the
meaning of things.
17. A market story. A customer story, An
employee story. An investor story. A
partnership story. A product roadmap
story. A customer service story. A
packaging story. A crisis response
story. A launch story. A community
story. The next story.
18. If you BUILD A NARRATIVE.
And GET PEOPLE TO ADOPT IT,
they can tell their own stories.
32. Going?
Email, tweet or message me
For a quick NSA
November 14-16 | Chicago, IL
@deb_lavoy
deb@narrativebuilders.com
33. CMSWire’s DX Summit 2016
conference brings together the digital leaders, analysts,
technologists and practitioners focused on the evolving field
of digital customer experience.
Join us at this premier event for actionable insights, creative
networking and the chance to bring our community
face-to-face.
L e a r n m o r e a t w w w. d x s u m m i t . c o m
November 14-16 | Chicago, IL
35. We want to hear from you!
Use the Q&A module at the bottom left of the
browser at any time to submit a question
@thedxsummit
@deb_lavoy
CHECK OUT THE RESOURCES
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36. This webinar has been recorded. The on -demand video will be
emailed to you in a few business days. We’ll also have a recap
article on the CMSWire.com homepage.
Thanks to Deb Lavoy of Narrative Builders for the valuable insights.
Join her session “How Powerful Narratives Drive Great DX” at DX
Summit on Tuesday, Nov. 15 at 2 PM.
If you have questions about DX Leaders or DX Summit, please
email us at info@dxsummit.com
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Hinweis der Redaktion
If you’re any good, you’ll connect that whole to a user.
Whoso would be a man, must be a nonconformist. He who would gather immortal palms must not be hindered by the name of goodness, but must explore it if it be goodness. Nothing is at last sacred but the integrity of your own mind. Absolve you to yourself, and you shall have the suffrage of the world.”
Turns out that not everyone is excited about getting into a deep conversation about the science and semantics and philosophy of narrative, and even when they do, its just not as much fun as you’d think.