Library 2.0 Changing Services for Patron Needs

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Library 2.0 (L2) aims to change library services to better reflect patron needs and expectations. While technology drives many L2 changes, the focus is on serving patrons virtually anytime through participation and feedback. L2 advocates educating oneself on patron information culture, shaping services around patron preferences instead of library terms, and releasing services imperfectly to modify based on user feedback. L2 utilizes technologies like RSS, wikis, blogs, tagging, reviews, alerts and social networking to invite virtual participation and feedback from patrons 24/7.

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Library 2.0 What does it mean for your library? Edward Sargent

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