Get Real ROI by Upgrading to the Latest Release of Oracle’s Siebel CRM

George Jacob Group Vice President, CRM Applications Real ROI: The Business Case for Upgrading to the Latest Release of Oracle’s Siebel CRM Folia Grace Vice President, Applications Product Marketing

[object Object],[object Object],[object Object],Announcing Siebel 8.1.1 Complete CRM Self-Service ,[object Object],[object Object],[object Object],Customer Loyalty ,[object Object],[object Object],[object Object],Deep Industry

Support Above and Beyond * OEM support at Oracle’s discretion Industry Standard Apps Unlimited Previous two releases Unlimited support on key releases No patches afterwards Security and bug fixes as needed Browser certifications Forced upgrades No forced upgrades Charge for new functionality No charge for new functionality: e.g. Task-Based UI, Business Rules, Application Deployment Manager

Applications Unlimited for Oracle’s Siebel CRM * OEM support at Oracle’s discretion Release Premier Support Ends Extended Support Ends Sustaining Support Ends 8.0 Jan-12 Jan-15 Indefinite 7.8 May-10 May-13 Indefinite 7.7 Sep-09 Sep-12 Indefinite 7.5.3 Dec-08 Dec-10 Dec-12 7.0 Dec-08 Not Offered Not Offered 6 N/A Dec-07 Indefinite

Why Would You Upgrade? I don’t want to disrupt my business… I can’t justify an upgrade… Our current release is working just fine… It’s too expensive… There’s no value in upgrading…

‘ Like for Like’ Upgrade ,[object Object],[object Object],[object Object],[object Object],1993 Toyota Camry 2008 Toyota Camry

Reducing The TCO of Siebel Applications ,[object Object],[object Object],[object Object],[object Object],* Actual improvements realized will vary by customers, depending on factors such as deployment size, scope, and the amount of customization changes. TCO Savings 51% 43% 27% Siebel 7.0 to 8.0 Siebel 7.5 to 8.0 Siebel 7.7/7.8 to 8.0 Download Siebel CRM Upgrade ROI Calculator (ID 738922.1) on OracleMetaLink 3 Cost Factor 7.0 7.5 7.7/7.8 8.0/8.1 Deployment $0.010 $0.009 $0.007 $0.005 Configuration $0.32 $0.294 $0.234 $0.176 Operations $0.21 $0.189 $0.141 $0.099 Upgrade $0.04 $0.036 $0.029 $0.025 Performance $0.08 $0.060 $0.057 $0.034 Usability $0.11 $0.084 $0.060 $0.042 Test Automation $0.05 $0.046 $0.028 $0.026 Integration $0.18 $0.144 $0.115 $0.081 TCO Ratio $1.00 $0.86 $0.67 $0.49

ROI Calculator * Actual improvements realized will vary by customers, depending on factors such as deployment size, scope, and the amount of customization changes. Download Siebel CRM Upgrade ROI Calculator (ID 738922.1) on OracleMetaLink 3

‘ Like for Like’ Upgrade Scenario * Upgrade costs include software and manpower only. Savings based on hardware and software costs over a 3 yr. period. Maintenance Costs  ,[object Object],[object Object],Deployment Profile  ,[object Object],[object Object],[object Object],Upgrade Costs  ,[object Object],Savings  ,[object Object],[object Object],[object Object]

Decrease Deployment Costs Siebel Application Deployment Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Reduce Configuration Costs Siebel Business Rules Engine Customer Feedback “ The new business rules engine offered in Siebel 8.0 is helping Verizon Business reduce customization and the complexity of the application. This, in turn, significantly reduces the cost of configuration and improves the performance and maintainability of their Siebel Business Applications deployment.” – Accenture

Siebel 8.x Improves Hardware ROI Intel: 3X more users vs. 7.8 on same-price equipment On Sun: 4.35X more users vs. 7.8 on same-price equipment 8.0 session-pooling scalability >200% vs. standard O.M. Standard O.M. Session-Pooled O.M. Standard O.M. 30% scalability gains with current HW architecture

‘ Value Add’ Upgrade The Same Company Upgrades with New Functionality ,[object Object],[object Object],[object Object],[object Object],[object Object],1993 Toyota Camry 2008 Lexus LS 600H

Real-Time Decisioning Small Decisions Add Up ,[object Object],[object Object],[object Object],[object Object],[object Object]

Real Results with Pricing Management ,[object Object],[object Object],*Source: AMR Research, How To Select the Right B2B Price Management Vendor , June 29, 2005

‘ Value Add’ Upgrade Scenario * Savings based on hardware and software costs Deployment Profile  ,[object Object],[object Object],[object Object],[object Object],Upgrade Costs  ,[object Object],Maintenance Savings  ,[object Object],RTD Value  ,[object Object],[object Object],Pricing Mgt. Value  ,[object Object],[object Object],Results  ,[object Object],[object Object],[object Object]

Stay Current on the Latest on Oracle Applications by Tuning in to AppCasts at www.oracle.com/appcasts or via iTunes ,[object Object],[object Object],[object Object],[object Object]

Get Real ROI by Upgrading to the Latest Release of Oracle’s Siebel CRM

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Get Real ROI by Upgrading to the Latest Release of Oracle’s Siebel CRM