Siebel Crm To Fusion Crm - RoadMap Document created in 2007

1. Siebel CRM to Fusion CRM
Version 1.0
Document Properties
Document Owner Dinesh Chandrasekar
Creation Date 08-20-2007
Business Process
Revision History
Version Revision Date Author(s) Revision Notes
0.1

2. Table of Contents
SIEBEL TO FUSION ................................................................................................................... 1
REVISION HISTORY .................................................................................................................. 1
TABLE OF CONTENTS .............................................................................................................. 2
INTRODUCTION: ..................................................................................................................... 3
1. SIEBEL TO FUSION ROADMAP: ........................................................................................... 4
1.1 PLATFORM REPLACEMENT: ............................................................................................... 4
1.2 APPLICATION SERVICES ................................................................................................... 5
2. SIEBEL PLATFORM EVOLUTION TO FUSION: .......................................................................... 5
2.1 BPEL PROCESS DESIGN AND ORCHESTRATION: ....................................................................... 5
2.2 PORTAL DELIVERY WITH JDEVELOPER AND OPS:.................................................................... 6
2.3 COMPOSITE SOA APPLICATION: ............................................................................................. 7
3. SIEBEL APPLICATION MIGRATION TO FUSION: ........................................................................ 8
3.1 SIEBEL META DATA BASED ARTIFACTS: ................................................................................ 9
3.2 SIEBEL METADATA TO FUSION METADATA MIGRATION: .......................................................... 10
3.3 MIGRATING USER INTERFACE ARTEFACTS:.......................................................................... 11
4. SIEBEL CRM SOA ENABLEMENT: ............................................................................................ 12
5. INFRASTRUCTURE ENHANCEMENTS FOR SOA: .......................................................................... 13
6. SIEBEL INFRASTRUCTURE AND TOOLING ENHANCEMENTS: .......................................................... 14
7. FUSION SERVICE ORIENTED ARCHITECTURE PLATFORM: ............................................................. 14
8. FUSION MIDDLEWARE: ........................................................................................................ 15
9. FUSION MIDDLE SUPPORT FOR MICROSOFT TECHNOLOGY: .......................................................... 15
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3. INTRODUCTION:
“Fusion” – In line with the dictionary meaning “an amalgam or mixture of many”. Oracle
Fushion Suite aimed to be an integrated product having the best of the breed business
processes and technologies from Oracle’s on going & recent corporate acquisitions i.e. JD
Edwards, Peoplesoft, Retek, iFlex, Siebel etc.
Oracle is in the process of developing a unified enterprise application – Fusion, which is
slated to be released sometime in the Year 2008. Changes to impact technology stack, user
interface and supported business flows.
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4. 1. Siebel to Fusion Roadmap:
1.1 Platform replacement:
Siebel Presentation tier with FMW ( Fushion Middleware) and ADF (Application
Development Framework)
Delivers standards based, highly interactive (AJAX) presentation framework
Use any major J2EE container
Use any JSR168-compliant portal
Siebel File System with Oracle Content DB Siebel
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5. 1.2 Application Services
Siebel Search solution with Oracle SES
Siebel Mobile Services to Fusion
Standards based mobile sync services
Disconnected Fusion Applications
Siebel Management console with Oracle Enterprise Manager
2. Siebel Platform Evolution to Fusion:
2.1 BPEL Process Design and Orchestration:
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6. 2.2 Portal Delivery with JDeveloper and OPS:
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7. 2.3 Composite SOA Application:
Presentation Tier:
Oracle FMW 10.1.3 SOA
Business Logic:
Using Siebel SOA enabled CRM services
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8. 3. Siebel Application Migration to Fusion:
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9. Client/Server to Distributed architecture
Move from VB script to ECMA JavaScript
UI technology while different, still thin, and based on templates and metadata
Java 6 supports ECMA JavaScript execution
3.1 Siebel Meta Data based Artifacts:
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10. 3.2 Siebel Metadata to Fusion Metadata Migration:
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11. 3.3 Migrating User Interface Artefacts:
Migration creates all bindings. The # of list columns, sequence and display text are
preserved in Siebel view becomes JSF JSP page. Siebel list control becomes an ADF rich
table.
 Siebel CRM is the primary design point for Fusion CRM
Inherits the Siebel CRM data model
Inherits Siebel object model
Where there are common elements between Siebel and Fusion existing schema we
will ensure abstraction/low impact to the native applications.
 Fusion uses metadata
The same design principle as Siebel
Higher levels of developer productivity
Support for continuous upgrades
Support for metadata-metadata migration
 Oracle will extend the Siebel product line with Fusion CRM capabilities
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12. So some of your applications will remain untouched (because they’re already on
Fusion)
 Siebel Business Analytics (now OBIEE ) is the platform for Fusion Analytics
4. Siebel CRM SOA Enablement:
4.1 Web Services support
Loosely coupled, coarse-grained Independent of platforms and programming
languages.
Enables easy use, reuse and deployment of services.
Supports consumption and publication of web services.
Easy creation through Wizards.
4.2 Based on Core Web Services Standards:
Web Services Description Language (WSDL) 1.1
Simple Object Access Protocol (SOAP) 1.1.
WS-I Basic Profile 1.0
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13. 5. Infrastructure enhancements for SOA:
5.1 Session Multiplexing for Web Services:
Reduce Memory consumption in the server.
Ideal for Batch based web service transactions.
5.2 Access Control on Web Services:
The position and responsibility of the user determines the access the user has to Web
Services
Access control also constrains data retrieved by the Web Service
Full Audit on Web services
5.3 Greater Fidelity:
Access to Web Services can be controlled by associating the underlying Business
Service and also the Business Service Methods with a set of responsibilities.
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14. 6. Siebel Infrastructure and Tooling enhancements:
6.1 Web Services Deployment Wizard:
Makes Web Services creation based on Business Service and Workflow easier.
6.2 Property Set Hierarchy input/output support:
New converter service methods to support PS to Integration Object Hierarchy
conversion and vice versa
6.3 Integration Object Definition Wizard:
Takes an Integration Object as a skeleton and completes the definition (e.g. adding
xml tags, ordering, etc.) to be used for describing property sets.
6.4 Large file attachment support:
Stream processing of large file attachments as well as large XML documents used in
web service runtime to greatly reduce the memory consumption
7. Fusion Service Oriented Architecture Platform:
Fig: Siebel SOA Architecture
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15. 8. Fusion Middleware:
8.1 Supported J2EE Application Servers:
Oracle OAS
IBM WebSphere
BEA Weblogic
RedHat JBoss
8.2 Supported RDBMS:
Oracle 10G
DB2/390
DB2 UDB
SQL Server
mySQL
9. Fusion Middleware Support for Microsoft Technology:
Platform Windows Platform, SQL Server, Active
Directory, Clustering, Web Cache, Web
Services – interoperability, OWSM, BPEL
System Management Enterprise Manager MSFT plug-ins
Security & Identity Management Active Directory, Exchange/AD Provisioning,
SSO-Windows Logon, Federation
Product BizTalk, SQL Server, Share point, Exchange,
Interoperability Active Directory.
Developer ADF, VS Team System, VSTO
Experience
User Word, Excel, InfoPath, Outlook
Productivity BPEL, BAM, Portal, BI, Reporting
Author
Dinesh Chandrasekar DC*
Practice Director CRM & MDM CoE
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16. Sierra Atlantic Software Services Ltd, India
“Dinesh Chandrasekar is the global Practice head for CRM & MDM CoE, at Sierra Atlantic Inc. He has over decade
of experience in multiple CRM & MDM Packages Implementations, Consulting & Industry Solutions Domain
expertise and published various whitepapers and articles in various Oracle and non Oracle Forums. Before
joining Sierra Atlantic, he worked with GE Capital Software and Citibank Technologies. Dinesh comes with a rich
experience and expertise in solution orchestration of CRM, MDM and Analytics solutions.”
Email: dinwin@ hotmail.com
http://in.linkedin.com/in/dineshchandrasekar
Motivation is everything. You can do the work of two people, but you can't be two people. Instead, you have to inspire the
next guy down the line and get him to inspire his people
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