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IPJ410s 
Open book test 
8 Sept Assignment open book multiple choice 
(20 questions) Management and project 
Negative marking if you guess negative mark – 3% 
After each lecture he sets the questions. Practical 
Questions. 
10 Sept Test 1 (not cost) 
Comprehension and ability understand
Project Management 
• A project is a temporary endeavour to 
undertake a unique project or service. 
• A project is a human activity undertaking to 
achieve clear goal against a time scale.
Features of a project 
1. It has a start and an end date (defined time frame) 
2. It has Stake holders 
3. It includes uncertainty 
4. Well defined goals( tangible product or service as 
whole) 
5. Unique product and service 
6. Minor attributes to a product involves humans one or 
more. Involve one hour or many years. Formally 
tracked(time) bench mark or milestones formal 
agreement.
Project Management 
• Project management is the application of 
knowledge, tools and technics to project 
activities to meet project goals. 
• Project Management is the discipline of 
planning, organising, leading and controlling 
resources to meet project goals.
• Resources are things that go into product and 
service. 
• Consumable resources: cement and bricks 
• Non-Consumable Resources: Human, Tools
Project Constraint 
• Elementary level has triple constraint 
–Cost 
–Time 
–Scope (example quality) 
• Procurement is not core
Major requirement of 
Project Manager 
• Project manager has to achieve project goals 
while honouring preconceived project 
constraints and other constraints (resource 
constraint, risk constraint, stockholders needs 
“Consumer satisfaction”) 
• The basic challenge of a project manager is to 
optimise the allocation and integration to 
meet predefined objectives
Project Lifecycle 
1. Initiation (feasible study, conceptualisation 
phase) 
2. Planning Phase (design and development 
stage) 
3. Execution Stage / phase Construction and 
Implementation phase 
4. Control and Monitoring (monitoring 
deviations) 
5. Closing phase (Project review, 
commissioning, handover to stakeholders
Question: Differentiates between 
project and project management ?
Types of development Projects 
1. Derivative project: change the silver paint on 
a car manufacturing . 
2. Platform project “next generation” or “future 
extended project” 
3. Research and development “Visionary 
project “ High risk” and well documented.
Project Manager Responsibility 
• Sole responsibility for the successful 
completion of the project 
• Or 
• Solely responsibility of the planning, control, 
organising, of a successful project
Responsibilities of Project Manager / 
Leader / Director 
1. Describe clear project goals and objectives 
(understanding the goals) 
2. Ensuring feasible project plan for everyone 
3. Creating a focus and committed team 
4. Monitoring performance against plan 
5. Controlling the project changes 
6. Keeping Clients (Stockholders) informed and 
committed to the project. 
7. Resolving priority 
8. Resolving interpersonal conflicts
The performance and 
effectiveness of a project manager 
1. Outcome of project does project 
meet desired specification 
2. Schedule is the project on time 
3. Resources are within the 
specified budget.
Characteristics of Project Managers 
1. Ability to lead and develop people 
2. Ability to work independently 
3. Ability to handle stress 
4. Ability to solve problem 
5. Ability to communicate
Skill required by Project Manager 
1. Leadership skill 
2. Negotiating skills (compromise, give and take 
, come to an agreement) 
3. Influencing skill (convince to change idea) 
4. Budgeting skill 
5. Communication Skill
Selecting a project 
1. Financial Consideration 
– Cash flow, borrow, payback date, Return on 
Investment 
2. Personnel Consideration 
– HR consideration like pilot, geo engineers, 
3. Market Consideration 
– Customer acceptance, 
4. Production consideration 
– Equipment and facility 
5. Administrative Consideration 
– Impact and compliance on the International, 
National and local LAW. 
– vulnerability of one supplier like the supply of 
cement. 
– Disaster Recovery Plan “Plan B”
Questions: Mister Adams has undergone 
training in public relation as far as his training he 
under gone public relations in France and ….his 
skills required .Describe se 
• Do you think he has the required skills discuss? 
• He acquired 3 skills and lack a,b,c…… 
Mention the skill of the a Project Managers
Question: Your company is producing PCB board , the same 
company is producing a new product line of appliances in 
designer colours with distinctive features for kitchens in small 
spaces. This new product will be offered indefinitely starting 
with the spring catalogue release. 
• Is this a project or ongoing operations. Discuss [10]? 
The person asking is unfamiliar with Projects. First say what is 
a characteristic project. This is a new project because 
It has a start and an end date (Starts now and ends spring.) 
It has Stake holders (the same stake holder of th 
It includes uncertainty 
Well defined goals(tangable product or service as whole) 
Unique product and service 
Minor attributes to a product involves humans one or more. 
Involve one hour or many years. Formally tracked(time) bench 
mark or milestones formal agreement.
Question: Briefly outline ”advanced listing” the major criterion you will 
consider in project selection for your company. 
• If you want to select a project what is your selection 
1. The person. Financial Consideration 
Cash flow, borrow, payback date, Return on Investment 
2. Personnel Consideration 
HR consideration like pilot, geo engineers, 
3. Market Consideration 
Customer acceptance, 
4. Production consideration 
Equipment and facility 
5. Administrative Consideration 
Impact and compliance on the International, National and 
local LAW. 
vulnerability of one supplier like the supply of cement. 
Disaster Recovery Plan “Plan B”
Project Management Knowledge Areas 
• Best Practice “outline” 
1. Project Time Management 
I. How do we manage the time 
II. Activity 
a. Definition 
b. Activity sequence 
c. Activity time 
2. Project Cost Management 
I. Resource Planning 
II. Cost Estimation 
III. Bottom up, bottom down 
IV. Cost Control 
3. Project Scope Management 
I. What should be in the project. 
II. Scope Definition 
III. Scope authorisation (who has the authority 
IV. Scope Change Manage (If changes come up, how do you manage it) 
4. Project Quality Management 
– (Describes the process required to ensure that the project will satisfy the needs which it was undertaken.) (Try to meet customer 
satisfaction and even supersede. 
5. Project Human Resource Management. 
I. (how do you carry out recruitment) 
II. Team development.(need for training) or Team work 
6. Project Communication Management 
I. How information should be disseminate. ”to pass on information 
II. Information collection, Distribution and reporting and meeting minutes 
7. Project Procurement Management. 
I. How to acquire goods and services outside the project. 
I. Procurement planning. 
II. Buying the roofing and the building has not yet started and the roof will only be done next year. 
8. Project Risk Management 
1. Identify Problems and major areas and quality the problems. And how to mitigate “lighten the impact of the degree of havoc)the problem
Project Management Knowledge Areas 
• Best Practice “outline” 
1. Project Time Management 
I. How do we manage the time 
II. Activity 
a. Definition 
b. Activity sequence 
c. Activity time 
2. Project Cost Management 
I. Resource Planning 
II. Cost Estimation 
III. Bottom up, bottom down 
IV. Cost Control
Project Management Knowledge Areas 
• Best Practice “outline” 
3.Project Scope Management 
I. What should be in the project. 
II. Scope Definition 
III. Scope authorisation (who has the authority 
IV. Scope Change Manage (If changes come up, how 
do you manage it) 
4. Project Quality Management 
– (Describes the process required to ensure that 
the project will satisfy the needs which it was 
undertaken.) (Try to meet customer satisfaction 
and even supersede.
Project Management Knowledge Areas 
Best Practice “outline” 
5. Project Human Resource Management. 
I. (how do you carry out recruitment) 
II. Team development.(need for training) or Team 
work 
6. Project Communication Management 
1. How information should be disseminate. ”to pass 
on information 
2. Information collection, Distribution and reporting 
and meeting minutes
Project Management Knowledge Areas 
• Best Practice “outline” 
7. Project Procurement Management. 
I. How to acquire goods and services outside the 
project. 
I. Procurement planning. 
II. Buying the roofing and the building has not 
yet started and the roof will only be done next 
year. 
8. Project Risk Management 
1. Identify Problems and major areas and quality 
the problems. And how to mitigate “lighten the 
impact of the degree of havoc)the problem
Project Time Management 
• Network diagram 
– Flow Chart that describes the order in which activities should be carried out in 
a project. 
• Uses: It helps project managers to graphically represent schedules. 
• Analyse 
• Adjustment 
– Dependency 
• Mandatory Dependency (Hard Logic) 
• Discretionary Dependency (Soft Logic) 
• External Dependency (Parallel or Series) 
– Characteristics of activities 
• Time duration 
• Start date and finish date 
• Activities need resources 
– Requirements of Network Diagram 
• List activities 
• and then see the dependency 
• Work Breakdown Structure 
– Decomposes the scope of the work into manageable work packages. 
– Work packages broken down into activities. 
• (activity is the work required to move from one event/stage/milestone/key-date to the 
next in a project) 
• Event is a significant occurrence in a project
Program Time Management Software 
• PERT- Program Evaluation and Review Technique 
– Event (represented by Circle) 
– Activities (represented by a Line with arrow head) 
• CPM-Critical Path Method 
– Activities are represented by a BOX 
– Later Start, Latest Finished 
– Earlier start date is the earliest an activity can be started. 
– Earliest Finish date is the earliest date you can finish an activity. 
– Latest Start Date is the latest date you can Start an activity and 
still finish the project within the required date. 
– Latest Finish Date is the latest date you can Finish an activity 
and still finish the project within the required date.
Critical Path 
• Critical Path is the sequence of activities in a 
project that take the longest time to 
complete. 
• Slack or Float is the amount of time you can 
delay the earliest start of activities with out 
delaying the finish date of the project. 
= Duration of Critical Path – Duration of Path B.
Critical Path
Project Time Management :Duration 
Compression 
• Schedule Compression usually happens when the end 
of the project is predetermined or fixed. 
Or 
If after the performing the CPM “Critical Path Method” 
going to take longer than the 
• Options to solve time: 
– Fast Tracking disadvantage: increases project risk. 
“Implication High risk of quality can be compromise” 
Advantage is shortening the project Duration. 
– Crashing involves adding/increasing more resources. The 
major disadvantage is cost and not the quality. Not used 
when project is in a devised or financial complications.
Project Risk Management 
• Identifying 
• Analysing 
• Responding to and Managing Risk
Conditions for greater Project Risk 
1. The larger or more complex a project the greater 
the risk 
2. The longer the duration of a project the greater 
the risk. 
3. The newer the “one in time” “latest” technology 
the greater the risk. 
4. The less experienced the greater the risk. 
5. The longer the time span between project 
planned and project start date the greater the 
risk.
Risk Identification 
1. You can identify risk by recognising Risk Triggers “ Risk 
Symptoms“. 
2. By Brain Storming calling all stakeholders and discuss. 
3. By Delphi Technique is brain storming using 
collaboration, emails and most are autonomous. 
4. By recognising factors. One risk factor that can lead to 
one or more risks. “ no feasibility has been carried out 
is a risk factor, No detail back ground information ” 
5. Well Documented Project Plan
1. Technical risk is associated with uncommon 
technology. “New Equipment, Programs” 
2. Organisational Risk. “Diversion of Funds” 
3. External Risk 
1. Laws and regulations that suddenly pop up 
4. Catastrophic risk 
1. Risk from Nature
Response to Risk 
1. Elimination or avoidance in advance. Best 
Practice. 
2. Transference or deflection or giving the risk 
to an other party. 
3. Mitigation is to reduce the impact of the risk. 
4. Contingency Plan “use and have reserve 
resources.” 
5. Risk Acceptance.
Managing risk 
• Outsourcing by having Insurance.
Project Quality Management 
• Deliverable meet desired standards. 
• Project out put is fit for the purpose. 
• Terminologies 
• Criteria for describing quality used grades of 
– Quality: is the degree in which an set of inherent 
features fulfil the product requirements. 
– “quality is fulfilling the clients requirements” 
– Grade: is the ranking of items with the same function 
use but do not share the same requirements for 
quality. “Grade is the function of the futures of a 
product”
Discuss the below 
• A low quality product is a problem 
• A low grade product is not a problem.
Quality control Tools 
• Inspection 
• Trend Analysis 
– Using historical data for future performance 
• Control Chart 
– Measure data over time and display in a graphical 
form 
• Bench marking 
– Involve comparing previous similar activities and 
to provide a standard for performance 
measurements.
Benefits of Meeting Quality 
Requirement 
1. Reduction of losses in resources through 
rework 
2. The product is fit for use. 
3. Corrective actions are carried out where 
necessary. 
4. Productivity is higher. 
5. Cost is lower.
Project Human Resource Management 
• Team building 
– Is getting diverse group of people together to 
work together in the most effective manner. 
• Team has positive Synergy.
Team Formation Stages 
1. Forming Stage “ team formation stage” being 
introduced . 
2. Storming Stage 
3. Norming stage team members now know 
each other and work together 
4. Performing stage where team members are 
start performing and being effective.
Motivation Theories 
• “Motivational Theory within Performance Stage and under 
human resource management.” 
1. Hygiene factors 
2. 13th cheque 
3. Free Study loans 
4. Benefits that motivate people. 
5. Expectation theory 
– An Expectation to a positive outcome. 
6. Achievement Theory 
– Postulates that people are motivated out of the need 
to be successful 
7. Environment 
8. Title and status
Leadership and Management 
• 2 major extreme theories 
1. Theory X “ Dictators” 
– believe people are lazy 
– People have no desire to work 
– People are motivated through Punishment 
2. Theory Y 
– Believe that people are creative. 
– People are interested in their work 
– They are committed with the right environment
Conflict and Conflict resolution 
• Conflict is a process when party A perceives 
that Party B has negatively effected or about 
to effect something that party A cares about.
Sources of conflict 
1. Semantic differences “difficulties” 
2. Selective perception 
“the way you preceive other people due to upbringing or 
media prior to perception” 
3. Personality Type 
4. Value differences 
5. Size 
6. Organisational Structure
Conflict Resolution 
1. Conflict Avoidance 
I. Withdrawing from the conflict “ignore” 
2. Conflict Accommodating 
I. Let the weaker accept the conflict and continue with work 
3. Conflict Smoothing 
I. Play down the differences in the conflict and emphasis the 
common interest. “issue is made trivial” there is still the cold 
war 
4. Conflict Compromise 
I. Force conflicting parties to sacrifice some thing to balance. 
5. Conflict Collaboration 
I. Search for mutual beneficial outcome. 
6. Conflict Confrontation 
I. “Best Approach” let people know who is wrong and solve 
issue.
Project Scope Management 
• Is the process required to ensure that the 
project includes all the work that must be 
done to successfully complete the project. 
• Project scope is the work that has to be 
accomplished.
Project Scope Management 
documents 
1. Project Charter (Document that recognises 
the existence of the project and created by 
the sponsors) 
I. Project charter identifies the Project manager. 
II. Project charter describes the authority vested 
on the project manager. 
III. Project charter describes the boundaries of the 
project and project manager
Components of a project charter 
1. Project Description 
2. Project objectives 
3. Project goal is ultimate 
4. Project deliverables 
5. Project need “why the project exists” 
6. Project cost estimates 
7. Project resources 
8. Roles and responsibility of key team members. 
9. List of key stack holders 
10. Feasibility study.
Scope statement 
• Scope Statement is drafted by the Project manager’s team 
“the purpose of the scope statement is to document the 
functions and plan of action and derivable.” 
• Components of the scope statement 
– Project Justification it has been proven to be feasible and 
legitimate. 
– Project Product Description 
– Project Deliverables “Project and time” 
– Project requirement 
– Project sponsors 
– Project cost estimates. 
– Project name for legitimate reference
Scope change control 
• Request change: The team, the client, the 
sponsors as a result of cogence plans. Vendor 
issue. All changes must be formally written to 
keep record. 
• Prepare document for change control. 
1. How to submit change request./ the policies 
and procedures to request a change in the 
project. 
2. How to manage change control
When a change request is received 
1. Evaluate the impact of the change and asses 
the change request and keep an open mind. 
2. Look for alternative 
3. Communicate!! Meet the stockholders and 
update if change has been accepted or 
declined.
Project Procurement Management 
• Procurement is the process of acquiring goods and services. 
• Policy and procedure 
1.Procurement scheduling 
2. Procurement Planning 
3. Procurement Supplier / vendor list 
4.Procurement Tender / quote 
5.Procurement Transport 
6.Procurement Insurance 
7.Procurement Insurance 
8.Procurement Storage
Procurement scheduling 
• When to buy what where 
Procurement Planning 
 Save on storage space by not buying too far in 
advance. 
 Pay for plumbing too far in advance is not wise. 
Procurement Supplier / vendor list 
 Who will be your supplier local vs import
Procurement Tender / quote 
I. Who will be your supplier local vs import 
II. When to tender and when to quote and then 3 
quotes or 1 quote. 
Procurement Transport 
• Cheap 
• Risk reliability 
• Reliability 
• Time Truck / train
Procurement Insurance 
• Insuring transport or in transits and storage 
Procurement Storage Facility 
• Do not store. 
• Order just in time
Project Cost Management 
• Sponsors and clients 
• Schedule and Budget are important 
documents
Budget 
• Budget 
– Monitoring 
– Controlling 
– Success is within the budget. 
– Carry out budget without cost estimates and need 
insight on material and knowledge of the project 
tasks.
Project Cost Management 
• Types of Cost: 
– Direct cost 
• Labour on an activity, data logger, equipment cost , 
– Indirect Cost (overhead) 
• Offices electricity, Tax return, Auditing, feul. 
– Material cost, Equipment Cost, Procurement Cost.
Project Cost Management 
• Budget 
– Types of Cost Estimates 
• Resources 
– Material 
• Time 
• Risk 
– Legitimate 
Scope
Types of Estimate 
• Expert Judgement (expert Knowledge) 
• Analogue estimate (Top down estimate) 
– Management looks at previous history and benchmark on that. 
• Parametric estimate 
– Quantitatively based on rate or estimation method (quantity work * rate) 
• Bottom Up estimate 
– (very time consuming) cost associated with each activity. Data is gathered at 
lower level 
• 3 Point Estimate 
– Use 3 different estimate and use norm (optimistic “on time and best cost” , 
Likely “ norm” and pessimistic “ worst condition” estimate) 
• Vendor Bid Analysis 
• Contingency Reserve Analysis “ conservative and use contingency” 
– Putting an extra 10 or 20 % for reserves incase somting happens
Accuracy of Cost Estimate 
• Time 
• Experience 
• Approach 
• Technic
Budget Uncertainty 
DESCRIPTION CURE 
Inflation trend: Rise in general goods and 
commodity over a period of time. 
RESERVE APPROUCH 
Change in resources Change procedure 
Natural Disaster Insurance 
Increase specification by client “change request Scope change procedure” 
Mandated change 
“New labour law, Government law 
change”
Project Communication 
• Should hold people accountable and be specific and to 
the man and get commitment and feed back also get 
written feedback ”record” also important and urgent 
• Verbal 
– Formal (official) “technical instruction over phone, 
– Informal “ not taken serious” 
• Written 
– Formal (official) report, proposal, status report 
– informal 
• Non Verbal / Written 
– Eye contact “greeting culture” , signs
Communication Gap 
– Common causes 
• Information overload “instruction is very long with a lot 
of other info” Beat around the bush 
• Hidden Agenda 
• Bias “Prejudgement”
Research 
• Systematic system to resolve problems 
• Searching facts and solutions 
• Seeking 
– Gathering is a part of research 
• Analysing 
• Interpreting
Test 2 
• Questions expected: advantages and 
disadvantages. (pro and cons) merits and 
demerits 
• No scenarios
Not Research 
• Gathering is a part of research 
• Information presentation is not research 
• Describing is not research 
• Analysing Research 
• Research is not reasoning based on your experience.
Research Types 
1. Experimental Research 
– Observation for scientific purpose 
– Testing, Cause and effect between variables under controlled 
conditions 
2. Historical Research 
– phenomenon / events from the past “Volcano irruption” 
3. Survey Research to collect facts about prevalence 
4. Ethnographic Research 
– Anthropology study humans in natural environment and way 
of life. 
5. Phenomenological Research 
– Focused on peoples perception and not on culture (what is the 
blind peoples about the people around them) 
6. Action Research initiated to solve immediate problem and 
guidelines for best practice.
17 sept
Action Research 
• Boards are always faulty at ATM and what to 
do to solve or preventions rather than replace.
• Primary Data is the raw data that you 
generated. From questionnaire. 
• Secondary Data is data retrieved from a 
source.
Approach to research 
1. Deductive approach 
– Pick theory 
– Looking at theory or hypothesis then 
– Test the validity 
2. Inductive approach 
– Reverse look at problem and generate a theory 
3. Positivist approach 
– Is a philosophy that focus on scientific methods. It is 
objective with facts and figures. 
4. Interpretiuism approach is subjective to 
experience and feeling.
Research methodology 
“ set of systems and rules how to do 
“approach” something” 
• Quantitative research Methodology 
– Involves and require collect and analysis of numeric 
data are used to obtain information of the 
world.(measurement) like yes(1) or no(0). 
• Qualitative research Methodology 
– Involves and require collect and analysis of the use of 
narrative “descriptive” data to obtain information of 
the world. Eg. Words, images, artefacts , recordings. 
• Mixed Research Methodology
• Difference between quantitative and 
qualitative research methods 
Quantitative Qualitative 
Numbers Words, observation 
approach Objective Subjective 
Deductive Inductive 
Focused or concentrates on Causes and effects Research on search for reason
Quantitative pros and cons 
Quantitative Advantages Disadvantages 
It can be applicable generalised Possible to have large and 
divergent amount of data, 
which may be difficult to 
analyse, resulting in 
frustration 
Can be repeated with same result 
Replicable 
Offers precision control through 
the use of reliable instruments. 
Provides specific procedures 
Creative process
Qualitative pros and cons 
Qualitative Advantages Disadvantages 
Provides rich data, self explanatory 
unlike seeing numbers 
Can not be or difficult to 
generalised. 
Has wide application, involve 
children, handicap, illiterate. 
Not replicable 
Time consuming 
Can be bias by including 
collectors own prejudgement.
Research design
Research Topic 
• Research topic 
– Topic can be captivative 
– Must interesting you 
– Interesting to supervisor 
– What was your research about. 
• Relevant for future 
– Methodology 
– Time availability 
• Research should be linked to theory
Describe terminology 
• Theory: 
– “non practical”, speculation, is a tested and testable concept to 
explain a phenomenon or occurrence. 
• Hypothesis: 
– Is an explanation to a phenomenon subjected to a test. 
• Null hypothesis: 
– In an underline assumption made about a population. The 
validity of which is a subject to statistical test. 
• Population is a collection of elements about which we wish 
to make inference. 
• Sample is a subset or port of a population. 
• Pre-empting 
• Prelimenary
17 sept end 
• Secondary opportunity questions 
– Secondary data are error prone? Discuss 
• Date 
• Purpose 
• Source 
• validity 
– Research test there is no discuss
DATA Terminology used 
• Data is raw unprocessed information /facts 
• Information is data collected and is suitable for 
problem solving. 
• Quantitative data-In the form of numbers 
• Qualitative data is in the form of narrative data 
• Primary data is collected by the 1st hand 
experience. 
• Secondary data is data collected from the 
published source.
Questions 
• Is there a fair distribution of project 
distribution in Erongo Region. Research 
• Data is reliable but not valid is true 
• Validation, generalise, triagleisation, reliable, 
reliable
Data collection 
• Data collection 
– Why am I collecting data 
– What exactly am I looking for 
– When 
– Where am I going to collect data. 
– How am I going to collect with what instrument.
• Collection of primary data is 
– Expensive 
– Time consuming 
– No sense if relevant data is available. 
• Secondary data is 
– Data may be pathed
Secondary Data 
• Criteria / Conditions of valuating secondary data. 
– Dates of collection “might be outdated” 
– Purpose and content 
– Source Credibility 
– Data Validity 
• Authentic / genuine refers to the extent which the data are 
what they are believed to be. 
– Data Reliability 
• It relates to the extent to a particular Data collection 
approach yield the same result at different times. 
Consistency
Data 
• Data Generalisation 
– The extent to which the resort from data can be 
extended to other situations. 
• Data Triangulation 
– To ascertain data by using two or more methods 
to validate data.
Data 
• Choice of data collection method 
1. Availability “ 
2. Time 
3. Cost 
4. Ethical issues 
5. Legal issues “infringe on company policy”
Reference
literature
research
• Identify a project for IPJ4B 
• Link this to IPJ4B
Data collection Method 
• Questionnaire 
– Versatile 
– Cheap 
– Closed ended (yes or no)”1,2,3,4,5,6, 
• Education 
– School 
– Graduate 
– Post Graduate 
– Open Ended ( opinion)
Data Collection 
Questionnaire 
Close ended vs open ended nb exam 
Close Ended Open ended 
Disadvantages Advantages Disadvantages Advantages 
Not suitable for enquiries Easy to answer and 
not time consuming 
Time consuming to 
answer 
Suitable for open 
enquiry 
No richness only 
anticipated response 
Easy to summaries Difficult to 
summaries 
Reveal a richness 
of information 
People might miss 
understand the response 
Easy to Analyse Data Difficult to analyse 
data 
Good for 
identifying 
unexpected
Data Collection 
Interviews 
• Interview Guide 
– Brief Questions 
– Avoid ambiguous words 
– Structured interviews 
• Closed ended 
• Fixed time 
– Unstructured interviews 
• Open ended 
• Random and broad questions “general” 
• Long “protracted” period of time
Data Collection Interviews phases 
• Interview Phases 
– Introductory phase 
• Do not act superior 
• Simple language 
• Aim on interview 
• Interview must be clear 
– Exploratory phase 
• Get facts 
• Listening and note facts actively 
– Ask responded if there is any question and thank 
you 
– Concluding phase 
• Summaries the interview
Data collection Interview 
Advantage Disadvantage 
Motivate “personal interaction and 
reform ” 
Respondent bias 
Flexibility “ in the line of question” Fear and miss trust 
Feedback validity Difficult to elicit participation due to 
busy job schedule 
Provides rich data
Data Collection Observation 
• Watching and listening to an activity 
– In behaviour that perception 
– Participant observation 
• The researcher part takes in the research 
– Nonparticipant observer 
• View how doctors act and record 
Advantage Disadvantages 
Useful to collect in depth rich data Time consuming 
Has a wide application “children, 
handicap, illiterate” 
Observer must be trained 
Questions can be explained Researches bias can be introduces 
Help Identify subtle and hidden 
problems
Data Collection online 
Advantages disadvantages 
Cost saving Restricted to certain group of people 
e.g. elderly 
Time saving Not enough rich data
Test 2 
• Assignments on monday 
• Last week of October
2014/09/29 
• Todays lecturer is very important.
Referencing 
• Preference to the reference (why do you choose this 
author) 
• Referencing is anything you use in your research to support 
your argument. 
• Referencing vs Bibliography 
• Bibliography include material that you consulted but not 
necessary used to support argument. Bibliography is not 
• APA Citation 
• In-text citation “paraphrasing” “According to Angula & 
Puleni “(2010) 
• “Reseach is a sys….”(Johnson, 2010) 
• Use Authentic and accredited source
• Annotated Bibliography is a bibliography in 
which each items have annotation, which is a 
summary of how each source is useful to the 
author.
Use of Referencing 
1. Lends credit to work 
2. Acknowledge previous work of author. 
3. Demonstrates read widely 
4. Helps reader to check validity of your 
argument. 
5. Helps you to show the reader where you 
have used someone else idea.
Plagiarism 
• Plagiarism is not just copping an other ones 
work but also using information without 
referencing
Style of referencing 
• American Psychology Association 
• Harvard Style 
• MLA 
• IEEE
Harvard Style Reference 
• Reference provides 
– the originator 
– Date when book is published 
– Name title 
– Book, journal, news paper, 
– ISSN “international standard serial number” 
• For articles or series issues 
– ISBN “international standard book number” 
• For books
Literature 
• Issues or field on the basis of research evidence 
• Shed light on the topic selected for investigation 
• 1. authors and works 
• 2. To identify opposing point of view 
• 3. To identify new research theories 
• 4. To increase your knowledge of your research 
study.
Research Proposal 
• Wide left space for binding 
• Paragraph spacing must be equal.
Research Proposal 
• Title Page 
• Table of content 
• Introduction 
• Literature review 
• Methodology 
• Reference
Research Proposal cover page / Title 
page 
• Research topic ( 
• Student name 
• Student number 
• Supervisor / lecturer name 
• Submission / Due date (20 Oct 2014)
Research Proposal 
• No cover letter 
• Limitation is constraints and challenges and 
should not be included in the proposal. 
– Time , money, 
Delimitation should be in the proposal is the 
amount of work to be done. (boundaries) 
Do not refer to “I” use the author
Research Proposal Table of content 
• Table of content 
– Well aligned
Proposal 
• Introduction “chapters” 
a) “paragraphs” This must provide an over view of the 
research issues to be considered. 
b) In the overview states the following : 
• Research concerns 
• Research disagreement and controversies (area where other 
people disagree. 
• Research on unanswered questions 
c) Formulate a statement of the research 
• Is there a relation between teachers qualification and 
student performance? 
d) State the significance of the research 
a) Will the research infringe the division makers. 
e) Delimitation should be in the proposal is the amount 
of work to be done. (boundaries)
Proposal Literature review 
• Literature review 
a) Demonstrate what you have researched 
b) Indicate what remains un- Investigated. 
c) Point to unanswered questions and arguments 
d) Reveal the need for further research 
e) Identify theoretical and methodological weakness 
f) Be critical and analytical 
a) How does this literature relates to the topic 
b) What explicit assumptions are made 
c) What implicit assumptions are made. 
d) How sound are these assumptions and how logical. 
e) What value under pins the assumption made the 
literatures 
f) What alternative conclusion can you draw from the 
literature.
Proposal methodology 
• Methodology 
a) Research design “research plan that will be used to conduct 
the studies” quantitative or qualitative “observation” 
b) Population revers to the group you are going to carry out. 
c) Sample method 
d) Research instrument tools to be used to collect data. 
e) Procedures collect data from nampower and have access to 
those equipment 
f) Research ethics about the ethical issues and confidentiality 
will be confidential. The participants will be protected. Not 
disrupt normal activities. 
g) Data Analysis strategy like anova, 
h) Budget refers to the approaches used and how it will effect 
the budget, travel accommodation, hours spent , email cost ,
Proposal 
• Reference 
– Literature 
– biography
14/10/6 
• Product already approved 
• Product to easy
Project Proposal 
• Title Page 
• Table of content 
• Introduction 
• Literature review 
• Conclusion 
• Reference
Proposal cover page / Title page 
• Research topic ( 
• Student name 
• Student number 
• Supervisor / lecturer name 
• Submission / Due date (20 Oct 2014)
Project Proposal 
• 1Repeat as for research proposal (title page) 
1. Introduction 
– Provide overview of the project 
– State the objective 
– Provide background information 
2. Literature review 
a) Give a review of how this problem has been handled by 
other in the past.(ex. old wind turbine vs new turbine) 
b) Analyse the method used by other (describe) 
c) Analyse the products by other advantages and 
disadvantages.( and environmental impacts)(describe) 
d) Criticise the other products method and product
Proposal review 
4. Proposed Solution 
– Proposed your method to solve the problem 
– Give emphases to areas not tacked by the literature 
reviews.(avoid mentioning in literature review) 
– Give emphases on how the new solution or method 
will deliver from others. 
– Identify the functional requirements 
– Identify the technical requirements / 
• Weight, size, colour, specifications, power consumption 
– Functional block diagram (rectifying unit(with 
reference text), filtering unit, smoothing unit. / flow 
chart for your proposed solution. (no complete 
circuit design to component level)
5. Project budget 
– Possible funding 
– Global estimate not accurate. Get idea of cost 
from literature review. 
6. Time Line ½ page 
– Estimate not accurate. 
7. Conclusion ½ page 
8. References(APA) (own page)
Data Analysis sampling 
1. Simple random Sampling 
2. Stratified Sampling 
– Strata (group) then random sample within group 
• Proportionate stratified sampling 
• Disproportionate stratified sampling 
3. Cluster Sampling
Non Probability: you can not predict 
the outcome sampling 
1. Quota Sampling (study the attitude of Angolan 
students wrt job issues) 
2. Judgemental Sampling 
1. Purposive going straight to the people you think will 
give you the right answer. 
3. Snowball important when there is hidden 
people to be studied. like prostitutes (involves 
an appropriate case so it can be one sample) 
your that one sample to link to other to increase 
sample size.
sampling 
• Sample error is between resort of population 
and selected sample 
• Population result 
• Non sample errors do not emanate from 
chosen sample “data capturing”
Data analysis 
• The process to transform data into information 
• Decision based on information 
• Process of analysing data involves 4 key roles 
1. Distillation (summaries of data) adding distilled 
water 
2. Classification (grouping data to help understand 
order) 
3. Identification enables to identify the relationship 
seamlessly. 
4. Analysis is to communicate the research findings.
• Coding method is in distillation role 
• Peripheral is just brushing the on the topic
• Descriptive statistic 
• Inferential statistics 
• Multivariate statistic
Chi-square
• 20 oct proposal 
• 27 oct tutorial 
• 29 oct test (methodology and research)
ANALYSITIC TOOLS 
• DESCRIPTIVE STATISTICS can be 
mathematically used to summarise large 
amount of data. 
– Measure of centre tendency 
• Mean (average) 
• Median ( 
• Mode 
• Miu and x bar 
– Measurement of dispersion 
– Measurement of relationship
As a measure of centre tendency 
• Mean 
– Advantages of mean it takes all data in account. 
– Disadvantage of mean is extreme is generalised and 
can mislead scope 
• Median 
– Advantage of median not effected by extreme out 
layers 
– Disadvantage it ignores most of the scores (data) 
• Mode (data of highest frequency) 
– Advantage provides most needed easy to work out 
not effected by extreme scores 
– Disadvantage information of exact value obtained is 
ignored.
• Mean>media>mode
Measure of centre tendency 
• Bell shape 
• Skewed left 
• Skewed right
Measure of dispersion 
• How smoothly is the data spread. How it 
variability. 
• Range (2,5,7,9) 
– 9-2=7 
• Variance see reliability in other form 
– To select most loyal customer 
• Standard deviation 
– 1
• Range 
– Advantage is easy to calculate 
– Disadvangtage 
• Variance sigma 
 2 
2 
x 
i N 
1 
iance 
var 
 
 
 
  
 
 
 
coefficientof var iation 
 
mean 

Calculation
Hypothesis 
• Inferential statistics 
– An approach of inferential statistics to test sample 
evidence, whether a claim about true value of a 
population parameter is valid or not valid is 
known as hypothesis testing. 
– (to prove the claim ) 
• Sample data is gathered 
• Sample data is analysed 
• Sample data is tested for validity (part of hypothesis)
Hypothesis Testing process (4 steps) 
1. Formulate the statistical hypothesis (H1) 
– (what questions you will ask) 
2. Compute the sample test statistics 
– Chi square X2or SNSS what tool are you using 
3. Derive a decision rule to accept or reject the 
null hypothesis. (H0) 
4. Draw conclusion
Chi square 
• Chi square statistics is a statistical measure 
used to measure hypothesis. Chi square 
statistics test a null hypothesis by comparing a 
set of observed frequencies obtained from a 
sample to an expected frequencies. 
• Chi square distribution table software build in 
  
 
  
2 
2 
1 
2 
2 
0 
; 
; 
fo fe 
tableValue accept H alternative 
fe 
fo fe 
tableValue accept H null 
fe 
   
 
   
 

Using chi square to test hypothesis 
1. Formulate the hypothesis 
2. Draw the contingency table 
3. Calculate the chi square using formula 
4. Determine the degree of freedom 
5. Determine the significant level (alfa level) (accuracy) 
6. Use the chi square distribution table to determine the 
chi square value 
1. X2>table = Alternate or X2<table = null 
7. State conclusion in terms of hypothesis 
– If calculated x2 is greater than the tabulated x2 accept 
the alternate hypothesis
27 Oct 
• Assignment open book
Tutorial 2 nov 
• 10 question multi 
• Research and project management
Oct 29 
• Exam closed book and about research
Example Chi analysis 
• We want to know whether boys or girls get 
into trouble more often in a certain school. A 
research was carried out and part of the data 
obtained is tabulated below. The table shows 
the frequency of boys and girls who got into 
trouble in this school under consideration 
Trouble No Trouble 
Boys 46 71 117 
Girls 37 83 120 
83 154 237
Chi square 
• Hypothesis 
• Table 
• Contingency table must get total for 
– degree of freedom 3x2=2; 4x4=9 
• X 2
• H0=Boys are not more likely to get into trouble in this school than girls 
• H1= H0=Boys are more likely to get into trouble in this school than girls 
trouble No trouble 
boys 83x117=9711/237 
=40.97 
154x117=18018/2 
37=76.03 
girls 154x120=18480/2 
37=42.03 
154x120=18480/2 
37=77.97 
    2 
 
2 2" 
     2 0 5.03 36.36 37 "4.97 
40.97 76.03 
f fe 
fe 
 
  
2   0.618 0.329  0.587  0.324 1.86
ANOVA 
Just for info 
• Analysis of variance is used to analyse the 
relationship between input and outputs. It is 
often used to determine variation.
Interpretation 
Not in exams 
• Use charts for easy reading and quick 
reference and to prevent boredom. 
• Give clear 
• Pie chart 
• Bar chart
Charts 
• When using a bar or pie chart then explain 
why this form of chart is used.

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Industrial.projects.Student.Level

  • 1. IPJ410s Open book test 8 Sept Assignment open book multiple choice (20 questions) Management and project Negative marking if you guess negative mark – 3% After each lecture he sets the questions. Practical Questions. 10 Sept Test 1 (not cost) Comprehension and ability understand
  • 2. Project Management • A project is a temporary endeavour to undertake a unique project or service. • A project is a human activity undertaking to achieve clear goal against a time scale.
  • 3. Features of a project 1. It has a start and an end date (defined time frame) 2. It has Stake holders 3. It includes uncertainty 4. Well defined goals( tangible product or service as whole) 5. Unique product and service 6. Minor attributes to a product involves humans one or more. Involve one hour or many years. Formally tracked(time) bench mark or milestones formal agreement.
  • 4. Project Management • Project management is the application of knowledge, tools and technics to project activities to meet project goals. • Project Management is the discipline of planning, organising, leading and controlling resources to meet project goals.
  • 5. • Resources are things that go into product and service. • Consumable resources: cement and bricks • Non-Consumable Resources: Human, Tools
  • 6. Project Constraint • Elementary level has triple constraint –Cost –Time –Scope (example quality) • Procurement is not core
  • 7. Major requirement of Project Manager • Project manager has to achieve project goals while honouring preconceived project constraints and other constraints (resource constraint, risk constraint, stockholders needs “Consumer satisfaction”) • The basic challenge of a project manager is to optimise the allocation and integration to meet predefined objectives
  • 8. Project Lifecycle 1. Initiation (feasible study, conceptualisation phase) 2. Planning Phase (design and development stage) 3. Execution Stage / phase Construction and Implementation phase 4. Control and Monitoring (monitoring deviations) 5. Closing phase (Project review, commissioning, handover to stakeholders
  • 9. Question: Differentiates between project and project management ?
  • 10. Types of development Projects 1. Derivative project: change the silver paint on a car manufacturing . 2. Platform project “next generation” or “future extended project” 3. Research and development “Visionary project “ High risk” and well documented.
  • 11. Project Manager Responsibility • Sole responsibility for the successful completion of the project • Or • Solely responsibility of the planning, control, organising, of a successful project
  • 12. Responsibilities of Project Manager / Leader / Director 1. Describe clear project goals and objectives (understanding the goals) 2. Ensuring feasible project plan for everyone 3. Creating a focus and committed team 4. Monitoring performance against plan 5. Controlling the project changes 6. Keeping Clients (Stockholders) informed and committed to the project. 7. Resolving priority 8. Resolving interpersonal conflicts
  • 13. The performance and effectiveness of a project manager 1. Outcome of project does project meet desired specification 2. Schedule is the project on time 3. Resources are within the specified budget.
  • 14. Characteristics of Project Managers 1. Ability to lead and develop people 2. Ability to work independently 3. Ability to handle stress 4. Ability to solve problem 5. Ability to communicate
  • 15. Skill required by Project Manager 1. Leadership skill 2. Negotiating skills (compromise, give and take , come to an agreement) 3. Influencing skill (convince to change idea) 4. Budgeting skill 5. Communication Skill
  • 16. Selecting a project 1. Financial Consideration – Cash flow, borrow, payback date, Return on Investment 2. Personnel Consideration – HR consideration like pilot, geo engineers, 3. Market Consideration – Customer acceptance, 4. Production consideration – Equipment and facility 5. Administrative Consideration – Impact and compliance on the International, National and local LAW. – vulnerability of one supplier like the supply of cement. – Disaster Recovery Plan “Plan B”
  • 17. Questions: Mister Adams has undergone training in public relation as far as his training he under gone public relations in France and ….his skills required .Describe se • Do you think he has the required skills discuss? • He acquired 3 skills and lack a,b,c…… Mention the skill of the a Project Managers
  • 18. Question: Your company is producing PCB board , the same company is producing a new product line of appliances in designer colours with distinctive features for kitchens in small spaces. This new product will be offered indefinitely starting with the spring catalogue release. • Is this a project or ongoing operations. Discuss [10]? The person asking is unfamiliar with Projects. First say what is a characteristic project. This is a new project because It has a start and an end date (Starts now and ends spring.) It has Stake holders (the same stake holder of th It includes uncertainty Well defined goals(tangable product or service as whole) Unique product and service Minor attributes to a product involves humans one or more. Involve one hour or many years. Formally tracked(time) bench mark or milestones formal agreement.
  • 19. Question: Briefly outline ”advanced listing” the major criterion you will consider in project selection for your company. • If you want to select a project what is your selection 1. The person. Financial Consideration Cash flow, borrow, payback date, Return on Investment 2. Personnel Consideration HR consideration like pilot, geo engineers, 3. Market Consideration Customer acceptance, 4. Production consideration Equipment and facility 5. Administrative Consideration Impact and compliance on the International, National and local LAW. vulnerability of one supplier like the supply of cement. Disaster Recovery Plan “Plan B”
  • 20. Project Management Knowledge Areas • Best Practice “outline” 1. Project Time Management I. How do we manage the time II. Activity a. Definition b. Activity sequence c. Activity time 2. Project Cost Management I. Resource Planning II. Cost Estimation III. Bottom up, bottom down IV. Cost Control 3. Project Scope Management I. What should be in the project. II. Scope Definition III. Scope authorisation (who has the authority IV. Scope Change Manage (If changes come up, how do you manage it) 4. Project Quality Management – (Describes the process required to ensure that the project will satisfy the needs which it was undertaken.) (Try to meet customer satisfaction and even supersede. 5. Project Human Resource Management. I. (how do you carry out recruitment) II. Team development.(need for training) or Team work 6. Project Communication Management I. How information should be disseminate. ”to pass on information II. Information collection, Distribution and reporting and meeting minutes 7. Project Procurement Management. I. How to acquire goods and services outside the project. I. Procurement planning. II. Buying the roofing and the building has not yet started and the roof will only be done next year. 8. Project Risk Management 1. Identify Problems and major areas and quality the problems. And how to mitigate “lighten the impact of the degree of havoc)the problem
  • 21. Project Management Knowledge Areas • Best Practice “outline” 1. Project Time Management I. How do we manage the time II. Activity a. Definition b. Activity sequence c. Activity time 2. Project Cost Management I. Resource Planning II. Cost Estimation III. Bottom up, bottom down IV. Cost Control
  • 22. Project Management Knowledge Areas • Best Practice “outline” 3.Project Scope Management I. What should be in the project. II. Scope Definition III. Scope authorisation (who has the authority IV. Scope Change Manage (If changes come up, how do you manage it) 4. Project Quality Management – (Describes the process required to ensure that the project will satisfy the needs which it was undertaken.) (Try to meet customer satisfaction and even supersede.
  • 23. Project Management Knowledge Areas Best Practice “outline” 5. Project Human Resource Management. I. (how do you carry out recruitment) II. Team development.(need for training) or Team work 6. Project Communication Management 1. How information should be disseminate. ”to pass on information 2. Information collection, Distribution and reporting and meeting minutes
  • 24. Project Management Knowledge Areas • Best Practice “outline” 7. Project Procurement Management. I. How to acquire goods and services outside the project. I. Procurement planning. II. Buying the roofing and the building has not yet started and the roof will only be done next year. 8. Project Risk Management 1. Identify Problems and major areas and quality the problems. And how to mitigate “lighten the impact of the degree of havoc)the problem
  • 25. Project Time Management • Network diagram – Flow Chart that describes the order in which activities should be carried out in a project. • Uses: It helps project managers to graphically represent schedules. • Analyse • Adjustment – Dependency • Mandatory Dependency (Hard Logic) • Discretionary Dependency (Soft Logic) • External Dependency (Parallel or Series) – Characteristics of activities • Time duration • Start date and finish date • Activities need resources – Requirements of Network Diagram • List activities • and then see the dependency • Work Breakdown Structure – Decomposes the scope of the work into manageable work packages. – Work packages broken down into activities. • (activity is the work required to move from one event/stage/milestone/key-date to the next in a project) • Event is a significant occurrence in a project
  • 26. Program Time Management Software • PERT- Program Evaluation and Review Technique – Event (represented by Circle) – Activities (represented by a Line with arrow head) • CPM-Critical Path Method – Activities are represented by a BOX – Later Start, Latest Finished – Earlier start date is the earliest an activity can be started. – Earliest Finish date is the earliest date you can finish an activity. – Latest Start Date is the latest date you can Start an activity and still finish the project within the required date. – Latest Finish Date is the latest date you can Finish an activity and still finish the project within the required date.
  • 27. Critical Path • Critical Path is the sequence of activities in a project that take the longest time to complete. • Slack or Float is the amount of time you can delay the earliest start of activities with out delaying the finish date of the project. = Duration of Critical Path – Duration of Path B.
  • 29. Project Time Management :Duration Compression • Schedule Compression usually happens when the end of the project is predetermined or fixed. Or If after the performing the CPM “Critical Path Method” going to take longer than the • Options to solve time: – Fast Tracking disadvantage: increases project risk. “Implication High risk of quality can be compromise” Advantage is shortening the project Duration. – Crashing involves adding/increasing more resources. The major disadvantage is cost and not the quality. Not used when project is in a devised or financial complications.
  • 30. Project Risk Management • Identifying • Analysing • Responding to and Managing Risk
  • 31. Conditions for greater Project Risk 1. The larger or more complex a project the greater the risk 2. The longer the duration of a project the greater the risk. 3. The newer the “one in time” “latest” technology the greater the risk. 4. The less experienced the greater the risk. 5. The longer the time span between project planned and project start date the greater the risk.
  • 32. Risk Identification 1. You can identify risk by recognising Risk Triggers “ Risk Symptoms“. 2. By Brain Storming calling all stakeholders and discuss. 3. By Delphi Technique is brain storming using collaboration, emails and most are autonomous. 4. By recognising factors. One risk factor that can lead to one or more risks. “ no feasibility has been carried out is a risk factor, No detail back ground information ” 5. Well Documented Project Plan
  • 33. 1. Technical risk is associated with uncommon technology. “New Equipment, Programs” 2. Organisational Risk. “Diversion of Funds” 3. External Risk 1. Laws and regulations that suddenly pop up 4. Catastrophic risk 1. Risk from Nature
  • 34. Response to Risk 1. Elimination or avoidance in advance. Best Practice. 2. Transference or deflection or giving the risk to an other party. 3. Mitigation is to reduce the impact of the risk. 4. Contingency Plan “use and have reserve resources.” 5. Risk Acceptance.
  • 35. Managing risk • Outsourcing by having Insurance.
  • 36. Project Quality Management • Deliverable meet desired standards. • Project out put is fit for the purpose. • Terminologies • Criteria for describing quality used grades of – Quality: is the degree in which an set of inherent features fulfil the product requirements. – “quality is fulfilling the clients requirements” – Grade: is the ranking of items with the same function use but do not share the same requirements for quality. “Grade is the function of the futures of a product”
  • 37. Discuss the below • A low quality product is a problem • A low grade product is not a problem.
  • 38. Quality control Tools • Inspection • Trend Analysis – Using historical data for future performance • Control Chart – Measure data over time and display in a graphical form • Bench marking – Involve comparing previous similar activities and to provide a standard for performance measurements.
  • 39. Benefits of Meeting Quality Requirement 1. Reduction of losses in resources through rework 2. The product is fit for use. 3. Corrective actions are carried out where necessary. 4. Productivity is higher. 5. Cost is lower.
  • 40. Project Human Resource Management • Team building – Is getting diverse group of people together to work together in the most effective manner. • Team has positive Synergy.
  • 41. Team Formation Stages 1. Forming Stage “ team formation stage” being introduced . 2. Storming Stage 3. Norming stage team members now know each other and work together 4. Performing stage where team members are start performing and being effective.
  • 42. Motivation Theories • “Motivational Theory within Performance Stage and under human resource management.” 1. Hygiene factors 2. 13th cheque 3. Free Study loans 4. Benefits that motivate people. 5. Expectation theory – An Expectation to a positive outcome. 6. Achievement Theory – Postulates that people are motivated out of the need to be successful 7. Environment 8. Title and status
  • 43. Leadership and Management • 2 major extreme theories 1. Theory X “ Dictators” – believe people are lazy – People have no desire to work – People are motivated through Punishment 2. Theory Y – Believe that people are creative. – People are interested in their work – They are committed with the right environment
  • 44. Conflict and Conflict resolution • Conflict is a process when party A perceives that Party B has negatively effected or about to effect something that party A cares about.
  • 45. Sources of conflict 1. Semantic differences “difficulties” 2. Selective perception “the way you preceive other people due to upbringing or media prior to perception” 3. Personality Type 4. Value differences 5. Size 6. Organisational Structure
  • 46. Conflict Resolution 1. Conflict Avoidance I. Withdrawing from the conflict “ignore” 2. Conflict Accommodating I. Let the weaker accept the conflict and continue with work 3. Conflict Smoothing I. Play down the differences in the conflict and emphasis the common interest. “issue is made trivial” there is still the cold war 4. Conflict Compromise I. Force conflicting parties to sacrifice some thing to balance. 5. Conflict Collaboration I. Search for mutual beneficial outcome. 6. Conflict Confrontation I. “Best Approach” let people know who is wrong and solve issue.
  • 47. Project Scope Management • Is the process required to ensure that the project includes all the work that must be done to successfully complete the project. • Project scope is the work that has to be accomplished.
  • 48. Project Scope Management documents 1. Project Charter (Document that recognises the existence of the project and created by the sponsors) I. Project charter identifies the Project manager. II. Project charter describes the authority vested on the project manager. III. Project charter describes the boundaries of the project and project manager
  • 49. Components of a project charter 1. Project Description 2. Project objectives 3. Project goal is ultimate 4. Project deliverables 5. Project need “why the project exists” 6. Project cost estimates 7. Project resources 8. Roles and responsibility of key team members. 9. List of key stack holders 10. Feasibility study.
  • 50. Scope statement • Scope Statement is drafted by the Project manager’s team “the purpose of the scope statement is to document the functions and plan of action and derivable.” • Components of the scope statement – Project Justification it has been proven to be feasible and legitimate. – Project Product Description – Project Deliverables “Project and time” – Project requirement – Project sponsors – Project cost estimates. – Project name for legitimate reference
  • 51. Scope change control • Request change: The team, the client, the sponsors as a result of cogence plans. Vendor issue. All changes must be formally written to keep record. • Prepare document for change control. 1. How to submit change request./ the policies and procedures to request a change in the project. 2. How to manage change control
  • 52. When a change request is received 1. Evaluate the impact of the change and asses the change request and keep an open mind. 2. Look for alternative 3. Communicate!! Meet the stockholders and update if change has been accepted or declined.
  • 53. Project Procurement Management • Procurement is the process of acquiring goods and services. • Policy and procedure 1.Procurement scheduling 2. Procurement Planning 3. Procurement Supplier / vendor list 4.Procurement Tender / quote 5.Procurement Transport 6.Procurement Insurance 7.Procurement Insurance 8.Procurement Storage
  • 54. Procurement scheduling • When to buy what where Procurement Planning  Save on storage space by not buying too far in advance.  Pay for plumbing too far in advance is not wise. Procurement Supplier / vendor list  Who will be your supplier local vs import
  • 55. Procurement Tender / quote I. Who will be your supplier local vs import II. When to tender and when to quote and then 3 quotes or 1 quote. Procurement Transport • Cheap • Risk reliability • Reliability • Time Truck / train
  • 56. Procurement Insurance • Insuring transport or in transits and storage Procurement Storage Facility • Do not store. • Order just in time
  • 57. Project Cost Management • Sponsors and clients • Schedule and Budget are important documents
  • 58. Budget • Budget – Monitoring – Controlling – Success is within the budget. – Carry out budget without cost estimates and need insight on material and knowledge of the project tasks.
  • 59. Project Cost Management • Types of Cost: – Direct cost • Labour on an activity, data logger, equipment cost , – Indirect Cost (overhead) • Offices electricity, Tax return, Auditing, feul. – Material cost, Equipment Cost, Procurement Cost.
  • 60. Project Cost Management • Budget – Types of Cost Estimates • Resources – Material • Time • Risk – Legitimate Scope
  • 61. Types of Estimate • Expert Judgement (expert Knowledge) • Analogue estimate (Top down estimate) – Management looks at previous history and benchmark on that. • Parametric estimate – Quantitatively based on rate or estimation method (quantity work * rate) • Bottom Up estimate – (very time consuming) cost associated with each activity. Data is gathered at lower level • 3 Point Estimate – Use 3 different estimate and use norm (optimistic “on time and best cost” , Likely “ norm” and pessimistic “ worst condition” estimate) • Vendor Bid Analysis • Contingency Reserve Analysis “ conservative and use contingency” – Putting an extra 10 or 20 % for reserves incase somting happens
  • 62. Accuracy of Cost Estimate • Time • Experience • Approach • Technic
  • 63. Budget Uncertainty DESCRIPTION CURE Inflation trend: Rise in general goods and commodity over a period of time. RESERVE APPROUCH Change in resources Change procedure Natural Disaster Insurance Increase specification by client “change request Scope change procedure” Mandated change “New labour law, Government law change”
  • 64. Project Communication • Should hold people accountable and be specific and to the man and get commitment and feed back also get written feedback ”record” also important and urgent • Verbal – Formal (official) “technical instruction over phone, – Informal “ not taken serious” • Written – Formal (official) report, proposal, status report – informal • Non Verbal / Written – Eye contact “greeting culture” , signs
  • 65. Communication Gap – Common causes • Information overload “instruction is very long with a lot of other info” Beat around the bush • Hidden Agenda • Bias “Prejudgement”
  • 66. Research • Systematic system to resolve problems • Searching facts and solutions • Seeking – Gathering is a part of research • Analysing • Interpreting
  • 67. Test 2 • Questions expected: advantages and disadvantages. (pro and cons) merits and demerits • No scenarios
  • 68. Not Research • Gathering is a part of research • Information presentation is not research • Describing is not research • Analysing Research • Research is not reasoning based on your experience.
  • 69. Research Types 1. Experimental Research – Observation for scientific purpose – Testing, Cause and effect between variables under controlled conditions 2. Historical Research – phenomenon / events from the past “Volcano irruption” 3. Survey Research to collect facts about prevalence 4. Ethnographic Research – Anthropology study humans in natural environment and way of life. 5. Phenomenological Research – Focused on peoples perception and not on culture (what is the blind peoples about the people around them) 6. Action Research initiated to solve immediate problem and guidelines for best practice.
  • 71. Action Research • Boards are always faulty at ATM and what to do to solve or preventions rather than replace.
  • 72. • Primary Data is the raw data that you generated. From questionnaire. • Secondary Data is data retrieved from a source.
  • 73. Approach to research 1. Deductive approach – Pick theory – Looking at theory or hypothesis then – Test the validity 2. Inductive approach – Reverse look at problem and generate a theory 3. Positivist approach – Is a philosophy that focus on scientific methods. It is objective with facts and figures. 4. Interpretiuism approach is subjective to experience and feeling.
  • 74. Research methodology “ set of systems and rules how to do “approach” something” • Quantitative research Methodology – Involves and require collect and analysis of numeric data are used to obtain information of the world.(measurement) like yes(1) or no(0). • Qualitative research Methodology – Involves and require collect and analysis of the use of narrative “descriptive” data to obtain information of the world. Eg. Words, images, artefacts , recordings. • Mixed Research Methodology
  • 75. • Difference between quantitative and qualitative research methods Quantitative Qualitative Numbers Words, observation approach Objective Subjective Deductive Inductive Focused or concentrates on Causes and effects Research on search for reason
  • 76. Quantitative pros and cons Quantitative Advantages Disadvantages It can be applicable generalised Possible to have large and divergent amount of data, which may be difficult to analyse, resulting in frustration Can be repeated with same result Replicable Offers precision control through the use of reliable instruments. Provides specific procedures Creative process
  • 77. Qualitative pros and cons Qualitative Advantages Disadvantages Provides rich data, self explanatory unlike seeing numbers Can not be or difficult to generalised. Has wide application, involve children, handicap, illiterate. Not replicable Time consuming Can be bias by including collectors own prejudgement.
  • 79. Research Topic • Research topic – Topic can be captivative – Must interesting you – Interesting to supervisor – What was your research about. • Relevant for future – Methodology – Time availability • Research should be linked to theory
  • 80. Describe terminology • Theory: – “non practical”, speculation, is a tested and testable concept to explain a phenomenon or occurrence. • Hypothesis: – Is an explanation to a phenomenon subjected to a test. • Null hypothesis: – In an underline assumption made about a population. The validity of which is a subject to statistical test. • Population is a collection of elements about which we wish to make inference. • Sample is a subset or port of a population. • Pre-empting • Prelimenary
  • 81. 17 sept end • Secondary opportunity questions – Secondary data are error prone? Discuss • Date • Purpose • Source • validity – Research test there is no discuss
  • 82. DATA Terminology used • Data is raw unprocessed information /facts • Information is data collected and is suitable for problem solving. • Quantitative data-In the form of numbers • Qualitative data is in the form of narrative data • Primary data is collected by the 1st hand experience. • Secondary data is data collected from the published source.
  • 83. Questions • Is there a fair distribution of project distribution in Erongo Region. Research • Data is reliable but not valid is true • Validation, generalise, triagleisation, reliable, reliable
  • 84. Data collection • Data collection – Why am I collecting data – What exactly am I looking for – When – Where am I going to collect data. – How am I going to collect with what instrument.
  • 85. • Collection of primary data is – Expensive – Time consuming – No sense if relevant data is available. • Secondary data is – Data may be pathed
  • 86. Secondary Data • Criteria / Conditions of valuating secondary data. – Dates of collection “might be outdated” – Purpose and content – Source Credibility – Data Validity • Authentic / genuine refers to the extent which the data are what they are believed to be. – Data Reliability • It relates to the extent to a particular Data collection approach yield the same result at different times. Consistency
  • 87. Data • Data Generalisation – The extent to which the resort from data can be extended to other situations. • Data Triangulation – To ascertain data by using two or more methods to validate data.
  • 88. Data • Choice of data collection method 1. Availability “ 2. Time 3. Cost 4. Ethical issues 5. Legal issues “infringe on company policy”
  • 92. • Identify a project for IPJ4B • Link this to IPJ4B
  • 93. Data collection Method • Questionnaire – Versatile – Cheap – Closed ended (yes or no)”1,2,3,4,5,6, • Education – School – Graduate – Post Graduate – Open Ended ( opinion)
  • 94. Data Collection Questionnaire Close ended vs open ended nb exam Close Ended Open ended Disadvantages Advantages Disadvantages Advantages Not suitable for enquiries Easy to answer and not time consuming Time consuming to answer Suitable for open enquiry No richness only anticipated response Easy to summaries Difficult to summaries Reveal a richness of information People might miss understand the response Easy to Analyse Data Difficult to analyse data Good for identifying unexpected
  • 95. Data Collection Interviews • Interview Guide – Brief Questions – Avoid ambiguous words – Structured interviews • Closed ended • Fixed time – Unstructured interviews • Open ended • Random and broad questions “general” • Long “protracted” period of time
  • 96. Data Collection Interviews phases • Interview Phases – Introductory phase • Do not act superior • Simple language • Aim on interview • Interview must be clear – Exploratory phase • Get facts • Listening and note facts actively – Ask responded if there is any question and thank you – Concluding phase • Summaries the interview
  • 97. Data collection Interview Advantage Disadvantage Motivate “personal interaction and reform ” Respondent bias Flexibility “ in the line of question” Fear and miss trust Feedback validity Difficult to elicit participation due to busy job schedule Provides rich data
  • 98. Data Collection Observation • Watching and listening to an activity – In behaviour that perception – Participant observation • The researcher part takes in the research – Nonparticipant observer • View how doctors act and record Advantage Disadvantages Useful to collect in depth rich data Time consuming Has a wide application “children, handicap, illiterate” Observer must be trained Questions can be explained Researches bias can be introduces Help Identify subtle and hidden problems
  • 99. Data Collection online Advantages disadvantages Cost saving Restricted to certain group of people e.g. elderly Time saving Not enough rich data
  • 100. Test 2 • Assignments on monday • Last week of October
  • 101. 2014/09/29 • Todays lecturer is very important.
  • 102. Referencing • Preference to the reference (why do you choose this author) • Referencing is anything you use in your research to support your argument. • Referencing vs Bibliography • Bibliography include material that you consulted but not necessary used to support argument. Bibliography is not • APA Citation • In-text citation “paraphrasing” “According to Angula & Puleni “(2010) • “Reseach is a sys….”(Johnson, 2010) • Use Authentic and accredited source
  • 103. • Annotated Bibliography is a bibliography in which each items have annotation, which is a summary of how each source is useful to the author.
  • 104. Use of Referencing 1. Lends credit to work 2. Acknowledge previous work of author. 3. Demonstrates read widely 4. Helps reader to check validity of your argument. 5. Helps you to show the reader where you have used someone else idea.
  • 105. Plagiarism • Plagiarism is not just copping an other ones work but also using information without referencing
  • 106. Style of referencing • American Psychology Association • Harvard Style • MLA • IEEE
  • 107. Harvard Style Reference • Reference provides – the originator – Date when book is published – Name title – Book, journal, news paper, – ISSN “international standard serial number” • For articles or series issues – ISBN “international standard book number” • For books
  • 108. Literature • Issues or field on the basis of research evidence • Shed light on the topic selected for investigation • 1. authors and works • 2. To identify opposing point of view • 3. To identify new research theories • 4. To increase your knowledge of your research study.
  • 109. Research Proposal • Wide left space for binding • Paragraph spacing must be equal.
  • 110. Research Proposal • Title Page • Table of content • Introduction • Literature review • Methodology • Reference
  • 111. Research Proposal cover page / Title page • Research topic ( • Student name • Student number • Supervisor / lecturer name • Submission / Due date (20 Oct 2014)
  • 112. Research Proposal • No cover letter • Limitation is constraints and challenges and should not be included in the proposal. – Time , money, Delimitation should be in the proposal is the amount of work to be done. (boundaries) Do not refer to “I” use the author
  • 113. Research Proposal Table of content • Table of content – Well aligned
  • 114. Proposal • Introduction “chapters” a) “paragraphs” This must provide an over view of the research issues to be considered. b) In the overview states the following : • Research concerns • Research disagreement and controversies (area where other people disagree. • Research on unanswered questions c) Formulate a statement of the research • Is there a relation between teachers qualification and student performance? d) State the significance of the research a) Will the research infringe the division makers. e) Delimitation should be in the proposal is the amount of work to be done. (boundaries)
  • 115. Proposal Literature review • Literature review a) Demonstrate what you have researched b) Indicate what remains un- Investigated. c) Point to unanswered questions and arguments d) Reveal the need for further research e) Identify theoretical and methodological weakness f) Be critical and analytical a) How does this literature relates to the topic b) What explicit assumptions are made c) What implicit assumptions are made. d) How sound are these assumptions and how logical. e) What value under pins the assumption made the literatures f) What alternative conclusion can you draw from the literature.
  • 116. Proposal methodology • Methodology a) Research design “research plan that will be used to conduct the studies” quantitative or qualitative “observation” b) Population revers to the group you are going to carry out. c) Sample method d) Research instrument tools to be used to collect data. e) Procedures collect data from nampower and have access to those equipment f) Research ethics about the ethical issues and confidentiality will be confidential. The participants will be protected. Not disrupt normal activities. g) Data Analysis strategy like anova, h) Budget refers to the approaches used and how it will effect the budget, travel accommodation, hours spent , email cost ,
  • 117. Proposal • Reference – Literature – biography
  • 118. 14/10/6 • Product already approved • Product to easy
  • 119. Project Proposal • Title Page • Table of content • Introduction • Literature review • Conclusion • Reference
  • 120. Proposal cover page / Title page • Research topic ( • Student name • Student number • Supervisor / lecturer name • Submission / Due date (20 Oct 2014)
  • 121. Project Proposal • 1Repeat as for research proposal (title page) 1. Introduction – Provide overview of the project – State the objective – Provide background information 2. Literature review a) Give a review of how this problem has been handled by other in the past.(ex. old wind turbine vs new turbine) b) Analyse the method used by other (describe) c) Analyse the products by other advantages and disadvantages.( and environmental impacts)(describe) d) Criticise the other products method and product
  • 122. Proposal review 4. Proposed Solution – Proposed your method to solve the problem – Give emphases to areas not tacked by the literature reviews.(avoid mentioning in literature review) – Give emphases on how the new solution or method will deliver from others. – Identify the functional requirements – Identify the technical requirements / • Weight, size, colour, specifications, power consumption – Functional block diagram (rectifying unit(with reference text), filtering unit, smoothing unit. / flow chart for your proposed solution. (no complete circuit design to component level)
  • 123. 5. Project budget – Possible funding – Global estimate not accurate. Get idea of cost from literature review. 6. Time Line ½ page – Estimate not accurate. 7. Conclusion ½ page 8. References(APA) (own page)
  • 124. Data Analysis sampling 1. Simple random Sampling 2. Stratified Sampling – Strata (group) then random sample within group • Proportionate stratified sampling • Disproportionate stratified sampling 3. Cluster Sampling
  • 125. Non Probability: you can not predict the outcome sampling 1. Quota Sampling (study the attitude of Angolan students wrt job issues) 2. Judgemental Sampling 1. Purposive going straight to the people you think will give you the right answer. 3. Snowball important when there is hidden people to be studied. like prostitutes (involves an appropriate case so it can be one sample) your that one sample to link to other to increase sample size.
  • 126. sampling • Sample error is between resort of population and selected sample • Population result • Non sample errors do not emanate from chosen sample “data capturing”
  • 127. Data analysis • The process to transform data into information • Decision based on information • Process of analysing data involves 4 key roles 1. Distillation (summaries of data) adding distilled water 2. Classification (grouping data to help understand order) 3. Identification enables to identify the relationship seamlessly. 4. Analysis is to communicate the research findings.
  • 128. • Coding method is in distillation role • Peripheral is just brushing the on the topic
  • 129. • Descriptive statistic • Inferential statistics • Multivariate statistic
  • 131. • 20 oct proposal • 27 oct tutorial • 29 oct test (methodology and research)
  • 132. ANALYSITIC TOOLS • DESCRIPTIVE STATISTICS can be mathematically used to summarise large amount of data. – Measure of centre tendency • Mean (average) • Median ( • Mode • Miu and x bar – Measurement of dispersion – Measurement of relationship
  • 133. As a measure of centre tendency • Mean – Advantages of mean it takes all data in account. – Disadvantage of mean is extreme is generalised and can mislead scope • Median – Advantage of median not effected by extreme out layers – Disadvantage it ignores most of the scores (data) • Mode (data of highest frequency) – Advantage provides most needed easy to work out not effected by extreme scores – Disadvantage information of exact value obtained is ignored.
  • 135. Measure of centre tendency • Bell shape • Skewed left • Skewed right
  • 136. Measure of dispersion • How smoothly is the data spread. How it variability. • Range (2,5,7,9) – 9-2=7 • Variance see reliability in other form – To select most loyal customer • Standard deviation – 1
  • 137. • Range – Advantage is easy to calculate – Disadvangtage • Variance sigma  2 2 x i N 1 iance var         coefficientof var iation  mean 
  • 139. Hypothesis • Inferential statistics – An approach of inferential statistics to test sample evidence, whether a claim about true value of a population parameter is valid or not valid is known as hypothesis testing. – (to prove the claim ) • Sample data is gathered • Sample data is analysed • Sample data is tested for validity (part of hypothesis)
  • 140. Hypothesis Testing process (4 steps) 1. Formulate the statistical hypothesis (H1) – (what questions you will ask) 2. Compute the sample test statistics – Chi square X2or SNSS what tool are you using 3. Derive a decision rule to accept or reject the null hypothesis. (H0) 4. Draw conclusion
  • 141. Chi square • Chi square statistics is a statistical measure used to measure hypothesis. Chi square statistics test a null hypothesis by comparing a set of observed frequencies obtained from a sample to an expected frequencies. • Chi square distribution table software build in      2 2 1 2 2 0 ; ; fo fe tableValue accept H alternative fe fo fe tableValue accept H null fe         
  • 142. Using chi square to test hypothesis 1. Formulate the hypothesis 2. Draw the contingency table 3. Calculate the chi square using formula 4. Determine the degree of freedom 5. Determine the significant level (alfa level) (accuracy) 6. Use the chi square distribution table to determine the chi square value 1. X2>table = Alternate or X2<table = null 7. State conclusion in terms of hypothesis – If calculated x2 is greater than the tabulated x2 accept the alternate hypothesis
  • 143. 27 Oct • Assignment open book
  • 144. Tutorial 2 nov • 10 question multi • Research and project management
  • 145. Oct 29 • Exam closed book and about research
  • 146. Example Chi analysis • We want to know whether boys or girls get into trouble more often in a certain school. A research was carried out and part of the data obtained is tabulated below. The table shows the frequency of boys and girls who got into trouble in this school under consideration Trouble No Trouble Boys 46 71 117 Girls 37 83 120 83 154 237
  • 147. Chi square • Hypothesis • Table • Contingency table must get total for – degree of freedom 3x2=2; 4x4=9 • X 2
  • 148. • H0=Boys are not more likely to get into trouble in this school than girls • H1= H0=Boys are more likely to get into trouble in this school than girls trouble No trouble boys 83x117=9711/237 =40.97 154x117=18018/2 37=76.03 girls 154x120=18480/2 37=42.03 154x120=18480/2 37=77.97     2  2 2"      2 0 5.03 36.36 37 "4.97 40.97 76.03 f fe fe    2   0.618 0.329  0.587  0.324 1.86
  • 149. ANOVA Just for info • Analysis of variance is used to analyse the relationship between input and outputs. It is often used to determine variation.
  • 150. Interpretation Not in exams • Use charts for easy reading and quick reference and to prevent boredom. • Give clear • Pie chart • Bar chart
  • 151. Charts • When using a bar or pie chart then explain why this form of chart is used.