2. Verbal Communication Barriers
No matter how good the communication system in an organization is, unfortunately barriers
can and do often occur .Communication of barriers are the difficulties involved in the
process of communication which distort the message being properly understand by the
receiver
“barriers prevent the communication from being effective”
3. Types of Barriers in Communication
1. Physical
2. Psychological
3. Language/semantic
4. Organizational structure barrier
5. Cross-cultural Barriers
6. Overcoming barriers
4. 1.Physical Barriers
These barriers are often due to the nature of the environment. Thus, for example, the
natural barrier which exists, if staff are located in different buildings or on different sites.
Likewise, poor or outdated equipment, particularly the failure of management to
introduce new technology, may also cause problems.
Ex:-Defects in media (letters,courier,fax,)
Noise in Environment(Air vibration, people talking, in factory bcoz of noise the oral
communication is difficult)
Information overload(in Advertisment&sales information is an example of overload)
5. 2.Physiological barriers
These may result from individuals' personal discomfort, caused, for example, by ill health,
poor eye sight or hearing difficulties
One meaning of the term psychological barriers is the self limiting beliefs a person may
have which in turn affects their behavior - that is ....what they do or don't do as a result of
having a self limiting belief.
In Psychological barriers sometime recipient fail to get the complete message which is
sent to them. After getting that message they project their own expectation in to the
communication as sender explain the message, This is called Selective perception
6. 3.Language/Semantic
Semantics, or code noise, occurs when the meaning of a message to the sender differs
from its meaning to the recipient.
Too often, this may be the result of “jargon,” involving terminology or language specific to
a particular profession or group.
Unclear message
Faulty translation
Specialists language
Unclassified assumptions
7. 4.Organizational barrier
In organization the manager sends information through circular,notice,letter etc….
In organization many of the employees they may not understand the lengthy
messages if they ask the senior persons will never answer properly out of 100/20% of
information only they will get.
in organizations the senior peoples will not give much interest to the circular and all.
In downward communication the subordinate may not get exact information.
Because of superior carelessness.
In upward communication the subordinates passes information to the superior but
that(100%) information will not moves to superior the managers will edit the
unwanted information than finally they will send the exact message.
8. 5. Cross-cultural barrier
We communicate the way we do because we are raised in particular culture and
learn its language, rules, and norms. Different cultures (and sub cultures)may have
different rules and norms. Understanding the other's culture facilitates cross-cultural
communication
Different languages and cultures represent national barrier which is particularly
important for organizations involved in overseas (Proper usage and pronunciation)
business.
Staff shortages are another factor which frequently causes communication
difficulties for an organization
9. Continued…
Cultural conflicts arise because of the differences in values and norms of behavior
of people from different cultures.
A person acts according to the values and norms of his or her culture; another
person holding a different worldview might interpret his or her behavior from an
opposite standpoint.
This situation creates misunderstanding and can lead to conflicts
10. 6.Overcoming barriers
Constant organizational efforts is need to overcome the barriers which are
unconsciously built up by different people in the organization.
Health Centers:- many organizations provide medical aid, gymnasium and recreation
for the staff in an effort to keep down stress level.
Regulation like compulsory vacation after a certain number of months/years are also
meant to ensure that employees avoid stress and fatigue.
Semantic and language barriers can be overcome only by being careful with the use
of language & by using words which have clear meaning, by using short and simple
sentence, and also by using visual aid whenever possible.
