Designing a User Focused Website

2009 Association Technology Conference & Expo Designing a User-Focused Website: How to Fly Solo and When to Get Help Will Fisher, American Speech – Language – Hearing Association Dina Lewis, CAE, Distilled Logic January 27, 2009 Connecting Great Ideas and Great People

Today’s Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]

User Experience ,[object Object],Peter Morville

Why and When Usability is Important ,[object Object]

When to think about User Experience ,[object Object]

Case Study: American Speech-Language-Hearing Association ,[object Object],[object Object]

Data Analysis Survey Data, Web Analytics, Search Logs

Research Know Thy User Surveys, Interviews, Personas

Testing ,[object Object],[object Object],[object Object],[object Object],[object Object]

Before & Test Version ,[object Object],[object Object]

Catholic Health Association ,[object Object],[object Object]

Independent Bankers Association of Texas ,[object Object],[object Object]

Tools & Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

One more thing about Site Analytics ,[object Object]

Research Methods From useit.com

Methods based on questions From useit.com

Take Aways ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Connecting Great Ideas and Great People

Designing a User Focused Website

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