Physician engagement formula is a low cost, three step process to maximize physician engagement, prevent physician burnout, fill the physician leadership vacuum and create a more supportive culture in your organization quickly. It relies on free survey tools from Google Drive and a series of four feedback loops you create with your provider pool. The answers to your surveys become the project list for your physician burnout prevention committee. If you are interested in maximizing physician engagement and minimizing burnout, check out the slides and then connect with us for a free consult at http://www.TheHappyMD.com/contact

1. The Physician Engagement Formula
Key to Sustainable Quality and Patient
Satisfaction
©www.TheHappyMD.com Dike Drummond MD @thehappymd
Dike Drummond MD
TheHappyMD.com
360-420-2100
ceo@thehappymd.com

2. Preventing Burnout Produces
HIGHER
Patient Satisfaction
Quality of Care
LOWER
Medical Error Rates
Malpractice Risk
Physician and Staff Turnover

3. The Age of Engagement
We are Entering the
“Age of Engagement”
In Healthcare
- Patient Engagement
- Physician Engagement

4. The Age of Engagement
New Payments for
Quality and Satisfaction
Align Burnout Prevention
With Income

5. Here’s the Truth
Happy Staff
Have Happy Patients
Not a Chicken or Egg Conundrum
A LINEAR EQUATION

6. What Will You Do?
Option 1: Business as Usual?

7. What Will You Do?
Option 2:
Create a Competitive Advantage

8. What Will You Do?
Build the Context to THRIVE

9. 1) Burnout is NOT a Problem
• It is one Horn of a Dilemma
• Productivity vs. Burnout
• There is No Simple Solution
Your Goal?
Develop & Optimize a STRATEGY
First … Notice Two Things

10. 2) This is Not Simple or Easy
• Only 5% are proactive
• Opportunity for Disruptive
Innovation is High
• Chance to create a Competitive
Advantage is High
First … Notice Two Things

11. 3 Strategic Steps
1) Fill the Burnout Education Hole
2) Survey For Specific Stressors
3) Address Them
Build a Culture of Trust
Physician Engagement Formula

12. Physician Engagement Formula
1) Fill the Burnout Education Hole
- Teach Burnout signs, symptoms,
pathophysiology and causes
- Teach personal prevention tools
Incorporate burnout education into the
Onboarding Process
Pick a Date to “Out” Burnout

13. Physician Engagement Formula
2) Survey For Specific Stressors
• Common Sense Questions
• Actionable Information
• Cheap/Free Survey Tool
- Google Drive

14. Physician Engagement Formula
2) Survey For Specific Stressors
Question Set:
• Your level of satisfaction 1–10?
• Your top three stressors?
• How would you describe our culture?
• What would you like it to be?

15. Physician Engagement Formula
2) Survey For Specific Stressors
Four Feedback Loops
Loop 1: Raw Results
“Here’s what you told us”
Loop 2: Collated Results
“Here’s what we heard”

16. Physician Engagement Formula
3) Address The Doctor’s Concerns j
Physician Burnout Prevention Committee
=> Physician leadership
=> With a Budget
Surveys Identify Your Project List

17. Physician Engagement Formula
3) Address The Doctor’s Concerns j
Loop 3: Project Selection
“Here’s what we are going to do”
Loop 4: Project Progress
“Here’s what we have done”
Over Communicate all Progress

18. Physician Engagement Formula
Repeat every 6-12 months
•Surveys
•Project Selection & Action Plan
•Four Feedback Loops

19. Physician Engagement Formula
Creates a Culture of Trust & Caring
- Acknowledge Burnout
- Normalize Humanity & Life Balance
- Always Asking for Feedback
- Always Working Projects to Improve the
Workplace
“Leadership Has My Back”

20. Physician Engagement Formula
Avoid these errors
•The “Wellness” Black Hole
•Wasting time & money on 3rd
party surveys
•No feedback loops
•No budget
•No action
“Leadership Doesn’t Care”

21. The Competitive Advantage
Preventing Burnout Produces
HIGHER
Patient Satisfaction
Quality of Care
LOWER
Medical Error Rates
Malpractice Risk
Physician and Staff Turnover

22. The Competitive Advantage
Become the Provider of Choice
in Your Market
Your quality will attract patients
Your reputation will attract the best
physicians

23. What is At Stake
Our success in this effort saves
marriages, careers and lives
It benefits doctors, their families,
the staff and patients
And falls straight to the bottom line
in your organization

24. Are You Ready to Begin?
Contact Us Today for a
FREE Consultation
Build Physician Engagement in
Your Organization
ceo@thehappymd.com
360-420-2100

25. The Physician Engagement Formula
Key to Sustainable Quality and Patient
Satisfaction
©www.TheHappyMD.com Dike Drummond MD @thehappymd
Dike Drummond MD
TheHappyMD.com
360-420-2100
ceo@thehappymd.com