1. DfT – The digital challenge
Brian Etheridge CBE
Managing Director, Motoring Services
Digital Leader

2. DfT Motoring Agencies
DVLA
DSA
Maintains driver and vehicle
records.
1.6m theory tests + 1.75m practical
driving tests.
Collects car tax and enforcement
Regulates 47,000 professional driving
instructors and 3,000 instructors for
motorcyclists.
Assesses fitness to drive
Supports the police, the courts and
other agencies
386 practical driving test centres and 148
theory test centres nationwide.
Expenditure £600m and income
£470m.
Expenditure £184m and income £190m.
.
DVSA (VOSA)
DVSA (VCA)
Licensing, testing and
enforcement for commercial
vehicles and operators.
Administers the MOT scheme.
150+ testing stations and
enforcement sites.
Expenditure £170m and income
£185m.
DSA
DVLA
VCA
VOSA
UK vehicle type approval authority.
Certification of vehicle systems and
components.
Offices in Asia, Europe, USA, and
South America. Site at Nuneaton.
Expenditure £15m and income
£15.2m.

3. Driver and Vehicle Licensing Agency
44 million
driver records
36 million
vehicle records
1.2 billion
scanned and
microfilm images
c100 million
vehicle transactions
(54% electronically)
c16 million
driver transactions
(31% electronically)
c22 million
Customer enquiries
answered
c0.5 million
e-mails answered
c £6 billion gross
tax collected
(99.3% compliance)
c£70 million
gross revenue from
sale of marks

4. DVLA ‘s digital footprint
Vehicle Services
• 93%
Automated First Registration and Licensing
• 58%
Electronic Vehicle Licensing
peaks at c0.25m transactions a day
• 33%
PO Assisted Digital
• 97%
Personalised Registration Marks
Driver Services
• 32%
First Driving Licence
• 47%
Duplicate Licence
• 29%
Replacement Licence
• 83%
Exchange Paper Licence for Photo Card
• 21%
Renewal over 70
• 17%
Ten Year Renewal of Driving Licence
- PO Assisted Digital = 28%

5. The challenge of bandwidth
• Motoring Services strategy
•Review of DVLA
•Rationalising the number of agencies
• In flight in DVLA
•Three digital exemplars
•Closing 39 regional offices
•Major IT transformation
•Removal of the paper counterpart
•Removal of the insurance check
•HGV user levy
• In discussion
•Removal of the tax disc
•Direct debit

6. The challenge of approach
• DfT digital strategy
• Improve digital transactions
• Increase number of digital transactions
• Explore the art of the possible?
• Thinking in a different way
• Digital change requires other changes – that change
is broad and deep
• Culturally, we find this difficult
• Business continuity is a critical factor
• There is a skills and experience deficit
• Legacy ICT is the elephant in the room
• The customer reaction has been mixed
• The genie is out of the bottle

7. The challenge of approach
• DfT digital strategy
• Improve digital transactions
• Increase number of digital transactions
• Explore the art of the possible?
• Thinking in a different way
• Digital change requires other changes – that change
is broad and deep
• Culturally, we find this difficult
• Business continuity is a critical factor
• There is a skills and experience deficit
• Legacy ICT is the elephant in the room
• The customer reaction has been mixed
• The genie is out of the bottle