1. Richard Gutsell
Head of Business
Development
Post Office

2. ®
How the Post Office can enable
Channel Shift
Richard Gutsell, Post Office Ltd
Post
Make the Post Office your front
Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
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3. YOUR
®
OFFICE
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Make the Post Office your front office www.postoffice.co.uk/government
Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

4. ®
Locals and Mains
Post Make the Post Office your front office www.postoffice.co.uk/government 4
Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

5. ®
Biometric services and assisted
digital
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Office® IN THE STRICTEST COMMERCIAL CONFIDENCE
Make the Post Office your front office www.postoffice.co.uk/government

6. ®
Government Services within a Main Post Office
A consultation area: Desks and
Self service kiosks will offer an
computer screens for long complex
assisted digital service with
transactions, assisted applications
human expertise available via a
or for customer consultations.
video link or in-branch staff.
Queue management with meet /
greet and for non-self service
equipment
A bank of AEI units will provide the
capacity to perform over 250
biometric enrolments each day
Standard serving positions Larger units where possible
Supporting Counters can be used
as serving positions if necessary
Post 6
Make the Post Office your front office www.postoffice.co.uk/government
Office® IN THE STRICTEST COMMERCIAL CONFIDENCE