Kyle Nel's presentation from Digiday Retail Summit on Jan 27, 2015.

1. Kyle Nel, Executive Director
Lowe’s Innovation Labs

2. CHANGE
TIME

3. CHANGE
TIME

4. CHANGE
TIME
CHANGE TODAY
IS
EXPONENTIAL

5. Deception of Linear Vs. Exponential
YOU ARE HERE
Deceptive
Disappointment
Disruptive Stress
/ Opportunity
Chaos / Amazement

6. PROBLEM 1: Opportunity Overkill

7. Nov. 22nd 1963

14. PROBLEM 2: Newton’s 1st Law

15. Ever had this problem…

17. © 2013 Lowe’s. All rights reserved.
Lowe’s Innovation Labs Debut
UNCOMMON PARTNERS + SCIENCE FICTION =

18. Science Fiction Prototyping

19. Story-Telling to Story-Doing

22. 450+ stories
Shared more than 6,000
times across social media
212,975,000+
Media impressions
40,000+
YouTube views
1,500+ Twitter conversations
Est. reach of more than 8
million impressions
Digital Trends’ Top Tech at
CES Finalist
The Response

23. Launch Highlights

24. Launch Highlights
Highlights: CNN, CNBC.com, CNBC Squawk Alley, CNET, The Verge, NBC News, Toronto Star,
Engadget, Digital Trends, Atlanta Journal Constitution, Re/Code, Chain Store Age, Ad Age,
AdWeek, CNBC Nightly Business Report, NBC Today.com, Business Insider, Computer World

25. Launch Highlights

26. UNCOMMON PARTNERS + SCIENCE FICTION =

27. • Same model as decades ago
• Inconsistent customer support
• Inability to gather and analyze drivers of customer needs
• Second language assistance difficult to come by
• High cost inventory management
Retail Now & Decades Ago

28. Science Fiction Prototyping

29. Autonomous Retail Service Robot

30. Autonomous Retail Service Robot

31. Launch Highlights
• More than 1150 articles across print,
online and broadcast media
• Interest from around the world (UK,
Japan, Germany, Argentina, Australia)
• More than 144k YouTube views
• Featured on NBC’s Today Show
• More than 6,000 Twitter conversations

32. Launch Highlights

33. CHANGE
TIME
CHANGE TODAY
IS
EXPONENTIAL

34. Connect with us
www.LowesInnovationLabs.com
LowesInnovationLabs@Lowes.com
@LowesLabs
@LowesInnovationLabs