2. THE TOPIC / CONTEXT
Change Management
EMPLOYEES’ RESISTANCE TO
CHANGE
The Library Industry
3. THE OVERVIEW
Change
Change Management
Resistance to Change
(Diggens, J, ACU Library, 2013)
4. EMPLOYEE PERSPECTIVE
Fear of change
Job / Wage Security
Loss of control in
current role
Can I learn new skills
Avoidance in
embracing changes
Lack of communication &
information from
Managers
(Diggens, J., ACU Library, 2013)
5. MANAGEMENT PERSPECTIVE
Highly Judgmental
Communication
Breakdown
Corporate Culture
Unhappy Employees
Lack of Trust from
employees
Misunderstandings
(Diggens, J., ACU Library, 2013)
6. INFORMATION ORGANISATION
Failure
Delays
Avoidance
Loss of work force
Productivity
(Diggens, J., ACU Library, 2013)
7. INFORMATION PROFESSIONALS
Frustrations
Communication Breakdown
Lack of Support and Respect
Staff no Longer Trusts them
Loss of Confidence
Increase work load causing
Stress
(Diggens, J., ACU Library, 2013)
8. PROBLEM STATEMENT:
Librarians NEED TO develop programs and skills to
handle employee resistance to change BECAUSE it is
one of the major challenges for Libraries and
Librarians today.
9. THE END
C Caneda, S. & Green, R. (2007). Employee Resistance to Change.
Library Worklife – HR E-News for Today’s Leaders. Retrieve from
http://ala-apa.org/newsletter/2007/11/16/employee-resistance-to-
change/
Evans, G. E., & Ward, P. L. (2007). Management Basic for
Information Professionals. 2nd ed. New York: Neal-Schuman
Publishers Inc.
Harvey, Thomas R. & Broyles, Elizabeth A. (2010). Resistance to
Change: A Guide to Harnessing Its Positive Power. [EBL version]
Retrieved from
http://www.qut.eblib.com.au.ezp01.library.qut.edu.au/patron/FullRe
cord.aspx?p=616359&echo=1&userid=xiqxkxX23ut%2fVNW58DpHy
g%3d%3d&tstamp=1365304166&id=A218DB716CFA041B8C9A603A
86D23F00E5EA72E9
Scott, J. T. (2013). The Concise Handbook of Management: A
Practitioner’s Approach. New York: Routledge. [EBL version]
Retrieved from
http://reader.eblib.com.au.ezp01.library.qut.edu.au/(S(ta5d5laibnw
wyuy2m5cfh2yn))/Reader.aspx?p=1122990&o=96&u=xiqxkxX23ut
%2fVNW58DpHyg%3d%3d&t=1365430472&h=3DC9E30BF08F5BDE
6F529B292E3F447EA49E9E45&s=8067944&ut=245&pg=1&r=img&c
=-1&pat=n
Vanduinkerken, W., & Pixey, A. (2011). Challenges of Library
Management: a leading with Emotional Engagement. Chicago:
American Library Association. [EBL version] Retrieve from
http://books.google.com.au/books?id=Sh1K6aJD2pwC&printsec=fro
ntcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false
(Diggens, J., Beautiful Black Rose, 2013)
Hinweis der Redaktion
MY NAME IS JENNY DIGGENS. WELCOME EVERYONE TO MY MANAGEMENT ISSUES ORAL PRESENTATION. THIS PRESENTATION WILL HIGHLIGHT MY TOPIC, THE FOCUS AREA & WHY IT IS IMPORTANT AND HOW IT AFFECTS THE INFORMATION INDUSTRY AS WHOLE. SORR I HAVE NO POPCORN TO HANDOUT BUT I HOPE YOU WILL SIT DOWN & ENJOY THIS PRESENTATION.
THE TOPIC I DECIDED TO TALK ABOUT TODAY IS CHANGE MANAGEMENT WITH THE FOCUS ON EMPLOYEE’S RESISTANCE TO CHANGE AND HOW IT AFFECTS THE INFORMATION INDUSTRY. RESISTANT TO CHANGE CANNOT BE PREVENTED BUT CAN BE MANAGED. THE CONTEXT OF THIS PRESENTATION WILL BE FOCUS ON THE LIBRARY INDUSTRY AS A WHOLE.
CHANGE IS CONSTANT: LIBRARY MANAGERS NEED HIGH LEVEL SKILLS IN CHANGE MANAGEMENT TO BE EFFECTIVE IN RENEWING LIBRARIES’ DIRECTIONS, STRUCTURES AND THE CHANGING EXPECTATIONS OF SOCIETY. RESISTANCE TO CHANGE IS THE EMOTIONAL REACTION OF EMPLOYEES WHO FEEL THREATEN BY CHANGE.
ISSUES FROM EMPLOYEE’S PERSPECTIVE ARE; FEAR OF CHANGE JOB / WAGE SECURITY - (WHAT WILL HAPPEN TO MY JOB) LOSS OF CONTROL IN CURRENT ROLE CAN I LEARN NEW SKILLS AVOIDANCE IN EMBRACING CHANGES LACK OF COMMUNICATION AND INFORMATION FROM MANAGERS
ISSUES FROM MANAGEMENT PERSPECTIVE ARE: BECOME HIGHLY JUDGMENTAL TO STAFF COMMUNICATION BREAKDOWN CHANGES IN CORPORATE CULTURE UNHAPPY EMPLOYEES LACK OF TRUST FROM EMPLOYEES MISUNDERSTANDINGS BETWEEN MANAGEMENT & STAFF
IMPLICATIONS FOR INFORMATION ORGANISATION ARE:FAILURE TO IMPLEMENT CHANGES DELAYS IN IMPLEMENTING CHANGES AVOIDENCE – WILL NOT COMMIT TO THE PRESENT PROJECT LOSS OF WORK FORCE DUE TO EMPLOYEES RETIRING OR LOOKING FOR WORK ELSEWHERE LOSS OF PRODUCTIVITY.
IMPLICATIONS FOR INFORMATION PROFESSIONALS ARE: FRUSTRATION WITH STAFF AND MANAGEMENT COMMUNICATION BREADKDOWN LACK OF SUPPORT AND RESPECT STAFF NO LONGER TRUST THEM LOSS OF CONFIDENCE INCREASE WORK LOAD CAUSING STRESS.
FOR CHANGES TO BE IMPLEMENTED SMOOTHLY IN LIBRARIES LIBRARIANS NEED TO UNDERSTAND WHY EMPLOYEES RESIST CHANGE. THE PROBLEM STATEMENT FOR THIS ASSIGNMENT IS Librarians need to develop programs & skills to handle employee resistance to change because it is one of the major challenges for Libraries and Librarians today.
THANKYOU FOR LISTENING TO THIS PRESENTATION WHICH HIGHLIGHTED WHY AS INFORMATION PROFESSIONAL WE NEED TO UNDERSTAND THE IMPLICATIONS RESISTANCE HAS ON HOW WE IMPLEMENT CHANGES. I HAVE INCLUDED MY LIST OF REFERENCES IF YOU LIKE TO READ MORE ON THIS INTERESTING AND IMPORTANT TOPIC FOR ALL INFORMATION PROFESSIONAL.