GO PUCK

1. RENTAL Program
• Overview
• Equipment
• How-to:
• Customer Reservation
• Equipment Check-OUT & Payment
• Equipment CHECK-IN
• Charge for damages or lost items
• Swap out ITEMS
• change location of ITEMS

2. OVERVIEW – 4 stages
1) Awareness - Through park maps, signs/billboards, and/or from staff,
customers can be made aware of the availability of portable power
rentals.
2) Activation - Once the customer is aware and ready to rent a unit, they
can either book a unit from their phone or go to the nearest rental kiosk
location.
3) Check-Out Logistics - A#er the customer has booked and submitted
payment info, the staff member at the rental kiosk can scan and check-
out the rental kit to the guest.
4) Check-In Logistics - Once the customer is done with the rental, they
can return the unit to a rental kiosk, in which a staff member will scan
back in the kit. Lost or damaged items will be handled at Check-in.

3. Equipment– KIOSK & RENTAL kits
STAFF FACING:
• 10.1” Tablet w/ 4G
Broadband in secured
locking countertop
stand
• Bluetooth Barcode
Scanner with stand
CUSTOMER FACING:
• 10.1” Tablet w/ 4G
Broadband in secured
locking countertop stand
• Square PCI Compliant
Contactless / Credit Card
Chip Reader
RENTAL KIT CONTAINER:
• Securable, carry-on size case
with recharging capabilities
for 25 power units
RENTAL KIT:
• Battery charger & belt clip
• Cable (Lightning, Micro-USB &
USB-C adapters)
• Waterproof device bag

4. HOW-to: Customer reservation

5. HOW-to: Customer reservation - 01
To begin, click the “View”
button
You want to make sure the
date and time looks correct.
Click the “+” next to “THE
VENUE” to display all
available locations. Then,
click the location closest to
you.
You can specify which kiosk
location you want to rent
from. The amount of available
inventory available to rent
will be shown.

6. HOW-to: Customer reservation - 02
To select a unit, click the
“Rent” button
All units are serialized so the
Item # will be shown.
To rent multiple units, click
“Rent” next to the quantity
of rentals.
Note: Only one of each Item #
can be rented. To rent multiple
items each item # will need to
be added to cart separately.
“Unavailable will be in red next
to units already rented out or
in maintenance mode.

7. HOW-to: Customer reservation - 03
If Date and Time are correct,
click “Add to Cart”
A#er selection is made,
confirm date and time of
rental is correct. If not, click
the date or time needing to be
edited and change to correct
rental period.

8. HOW-to: Customer reservation - 04
A"er placed in Cart, click
“View/Edit Cart” to advance

9. HOW-to: Customer reservation - 05
When viewing your Cart,
you can add specials or
coupons from here.
Scrolling down, the
customer can review the
Rental Terms & Conditions
(T&C)* before advancing.
Upon agreeing with the
T&C, the customer can
advance the reservation by
clicking the “Checkout”
button.
*A copy of the Rental Terms &
Conditions can be viewed at
the end of this training guide.

10. HOW-to: Customer reservation - 06
To submit the needed
contact information, click
the “Place Order as Guest”
button.

11. HOW-to: Customer reservation - 07
The fields will appear to
submit name, email and
phone.
A"er that, scroll to and click
the “Checkout” button
again.

12. HOW-to: Customer reservation - 08
Confirmation #
The customer will be shown
their rental reservation
confirmation (“Cart #”)
The customer Is now ready
to inform the staff member
about their reservation.
If the customer wishes to
rent another unit at the
same time, they would click
“Return To Store”

13. HOW-to: Equipment Check-OUT & Payment

14. HOW-to: Equipment Check-OUT & Payment - 01
To view a rental
reservation, click the
“Orders” button.

15. HOW-to: Equipment Check-OUT & Payment - 02
A"er a quick verbal
confirmation of the
customer’s name, click on
their respective Order #.
Depending on how busy the
day is, there might be
multiple booked web orders
so the customer’s name
should be verified up front.

16. HOW-to: Equipment Check-OUT & Payment - 03
With the order open, look for the “Item #”
to be able to grab that specific unit from
your stock*.
With the specified unit in hand, click the
“Verify by scanning” button.
*If you cannot find the specified unit in your
stock or if you find the unit but it is not in a
rentable condition, you can change their
rental unit. See guide: “Swap Out Items”
Item # on units
found here

17. HOW-to: Equipment Check-OUT & Payment - 04
Take your scanner and scan
the barcode on the unit.
(Confirm your Barcode Scanner
is “On” before scanning)
The unit(s) with Item #
should register and appear
on the screen. Click “Verify”.
If more than one unit was
rented from same customer,
scan both at this time.

18. HOW-to: Equipment Check-OUT & Payment - 05
Upon returning to their Order
page, you can confirm the
appropriate Item was
scanned by seeing the
“scanner icon” with a green
check mark next to the
reserved units.
Next, click the “Charge
Payment” button.

19. HOW-to: Equipment Check-OUT & Payment - 06
You will want to check the
boxes: “Order Total” and
the “Credit Card
Authorization” amounts.
For “Payment Method”,
select “Credit Card”.
The “Charge with Square”
button should appear. Click
“Charge with Square”.
Make sure your Square Chip
Reader is on and connected
to the tablet via Bluetooth.

20. HOW-to: Equipment Check-OUT & Payment - 07
A"er clicking the “Charge
with Square” button, the
Square app should open up.

21. HOW-to: Equipment Check-OUT & Payment - 08
With the Square Chip Reader
ready, ask customer to
insert credit card to take
payment.
NOTE: If customer does not
have a credit card with chip,
validate customer ID matches
credit card name.
Click the card line. Manually
enter the card information.
Click “Charge”.

22. HOW-to: Equipment Check-OUT & Payment - 09
With the card inserted,
Square reader will initiate
the payment processing.

23. HOW-to: Equipment Check-OUT & Payment - 10
A signature form will appear
for the customer to sign.
Using the their finger tip,
the signature can be
acquired. A"er signature is
complete, click the
“Continue” button.
Ask the customer to enter in
the best contact number
that they have with them.

24. HOW-to: Equipment Check-OUT & Payment - 11
Click the “New Sale” button
to be brought back to the
rental dashboard.

25. HOW-to: Equipment Check-OUT & Payment - 12
With the rental unit Item #
verified and the payment
taken for the rental fee and
credit card authorization,
you are ready to click the
“Rent Out Order” order.

26. HOW-to: Equipment Check-OUT & Payment - 13
Confirming that the Payable
Amount is $0.00, click the
“Rent Out” button.

27. HOW-to: Equipment Check-OUT & Payment - 14
Next you will be brought
back to the order page, with
confirmation that the unit
has been rented out.

28. HOW-to: Equipment Check-IN

29. HOW-to: Equipment Check-IN - 01
Once the unit is ready to be
returned, click on the
“Orders” button.

30. HOW-to: Equipment Check-IN - 02
Depending on how many
rentals are out or booked,
you will want to confirm the
customer’s name to open up
the correct order in the
Order tab.

31. HOW-to: Equipment Check-IN - 03
If you inspect that the rental
unit and any accessories are
not damaged nor missing,
you are ready to click
“Refund” on their Credit
Card Authorization.
If the rental unit or
accessories are damaged or
missing, you can charge for
them. See guide: “Charge for
Damages or Lost Items”

32. HOW-to: Equipment Check-IN - 04
Next click the “Refund”
button on the first window
followed by the “OK”
button on the subsequent
window.

33. HOW-to: Equipment Check-IN - 05
A refund confirmation
message will appear upon
returning to the order page.
Next, click the “Return
Order” button.

34. HOW-to: Equipment Check-IN - 06
Confirming that the Payable
Amount is $0.00, click the
“Scan Items to return the
order” button.

35. HOW-to: Equipment Check-IN - 07
Take your scanner and scan
the barcode on the unit.
(Confirm your Barcode
Scanner is “On” before
scanning)
The unit(s) with Item #
should register and appear
on the screen. Click
“Verify”.
If more than one unit was
rented from same customer,
scan both at this time.

36. HOW-to: Equipment Check-IN - 08
Upon successfully scanning
in the correct rented out
unit, you will receive a
confirmation message.
Because units can returned
to different locations than
rented out from, select the
proper location of where the
rental is being received.
Next, click the “Return”
button.

37. HOW-to: Equipment Check-IN - 09
You will return to the order
page with a confirmation
message indicating the
order is Completed.

38. HOW-to: handling lost or damaged items

39. HOW-to: handling lost or damaged items - 01
If it is discovered that there are lost or damaged items upon the customer checking-in of the rental
equipment, a portion or all of the Credit Card Authorization can be applied to cover the loss. Per the
Rental Terms & Conditions* agreed upon by customer, lost or damaged items can be compensated for
from the Credit Card Authorization.
The Credit Card Authorization total of $60 can be broken down to:
• GO PUCK - 5X Unit: $40
• GO PUCK - Active Mount: $5
• Cable with three adapters: $10
• Waterproof Device Bag: $5
For lost or damaged items, add up the affected items to get your Compensation Value.
On the Refund window, you will subtract the Compensation Value from the Credit Card Authorization
amount.
*A version of the Rentals Term & Conditions page

40. HOW-to: handling lost or damaged items - 02If you inspect that the rental
unit and/or any accessories
are damaged or missing,
you will want to get the
Compensation Value (CV).
If the CV equals the Credit
Card Authorization (CC
Auth) amount, there is
nothing to refund.
If the CV is less than the CC
Auth amount, click on the
“Refund” button.
In this example, the CC Auth is set
to $5. Due to lost items, we add
up the CV to $3. Since the CV is
less than $5, we will need to
refund $2 of the CC Auth.

41. HOW-to: handling lost or damaged items - 03
In the Refund window, you
can use the Comments field
to list the lost or damaged
items with their values.
The total losses will be the
Compensation Value.

42. HOW-to: handling lost or damaged items - 04
A"er assessing the Total in
losses, you can subtract it
from the CC Auth.
The result is the Amount to
refund back to customer.
In the example, the Damaged
unit was $2 plus the Lost
cable of $1 results in a total
Compensation Value of $3.

43. HOW-to: handling lost or damaged items - 05
With the refund amount and
the itemized losses in the
comments inputted, click
the “Refund” button
followed by the “OK”
button.

44. HOW-to: handling lost or damaged items - 06
The order page will be
updated to show the
original CC Auth amount
with the refunded amount.

45. Rental Terms and Conditions Agreement
This Agreement will confirm that I, the rental customer, agree to rent the equipment identified below (the “Equipment”) from Capacity, Inc. dba “GO PUCK” for use within various
areas on the property of Universal Studios on the date I sign for payment on the GO PUCK Rental Kit (the “Rental Date”) in accordance with the terms of this Agreement (the
“Agreement”).
EQUIPMENT: I hereby agree to rent the GO PUCK Rental Kit which includes the following equipment:
+ One (1) GO PUCK 5X with Skin Cover
+ One (1) GO PUCK Active Mount
+ One (1) cable with Lightning, Micro-USB and USB-C adapters
+ One (1) Waterproof device bag
RENTAL RATE: I agree to rent the Equipment for one day at the following rental rates and conditions:
+ Daily: $20
++ With a Credit Card Authorization of $109 which is returned upon the receipt of the complete GO PUCK Rental Kit rented.
TERMS AND CONDITIONS:
+ I agree to provide GO PUCK a credit card to secure the rental of the Equipment.
+ I agree that I am responsible for returning the Equipment in its original condition. If the Equipment is returned damaged or missing, I agree that I can be charged the following
replacement or damage fees:
+ Complete Rental Kit $129
+ One (1) GO PUCK 5X with Skin Cover $79
+ One (1) GO PUCK Active Mount $20
+ One (1) cable with Lightning, Micro-USB and USB-C adapters $20
+ One (1) Waterproof device bag $10
+ I agree to return the Equipment to one of the following locations on the same date that I rented the Equipment and by the scheduled time noted for that location.
++ Islands of Adventure - Island Market and Export at Port of Entry by Scheduled park close; or
++ Universal Studios Florida - Men in Black Gear at the Expo World Center by Schedule park close; or
++ Universal City Walk - Universal Studios Store by 11:00 PM
+ I acknowledge that my credit card is on file and I authorize and agree that GO PUCK will be due the full Credit Card Authorization ($129) if the Equipment is not returned on the
same day at the time required by the applicable return location.
+ I agree that the Equipment may only be used inside the property of Universal Studios.
+ I agree that in electing to rent and use the Equipment, I do so freely and that I assume for myself and any and all risk of personal injury or property damage which I may suffer, incur
or cause.
+ I agree to release Universal Studios, the owners of Universal Orlando, GO PUCK and the owners of Capacity, Inc. from all responsibility for any loss, injury or damage that I, or
others that I allow to use the Equipment, may cause from the rental of use of the Equipment.
+ I acknowledge that I have been properly instructed on the use of the Equipment and am comfortable with the Equipment, and that the Equipment is not damaged.
By clicking “Checkout”, I certify I have read and understood the above statements and agree to abide by them.

46. HOW-to: SWAP OUT ITEMS

47. HOW-to: SWAP OUT ITEMS - 01
If you find an issue with a
pre-reserved unit Item #,
you can swap it out.
On the order page, click the
“Add More Items” button.

48. HOW-to: SWAP OUT ITEMS - 02
In the now present field,
add the unit Item # you
want to rent out instead.
Once adding the Item #, the
unit name will populate
automatically.
Click the “Add” button.

49. HOW-to: SWAP OUT ITEMS - 03
Now, you should see both
Item #’s in the ledger of the
order.
Next, put a check in the box
for the old Item # and then
click the “Trash” icon.

50. HOW-to: SWAP OUT ITEMS - 04
On the following pop-up,
click the “Proceed” button.

51. HOW-to: SWAP OUT ITEMS - 05
You should now see that the
old Item # is no longer
present and you are ready
to proceed with renting out
unit.

52. HOW-to: Change Location of ITEM

53. HOW-to: Change Location of ITEM - 01
As items may get moved
around to replenish stock of
busier kiosks, the item’s
location will need to be
updated as well.
To begin, click the Items
button.

54. HOW-to: Change Location of ITEM - 02
Next, find which item is
being moved and click its
Item number.

55. HOW-to: Change Location of item - 03
Next, click the Edit button.
In this example, we see that
the item currently says it’s at
Kiosk #2. We want to update it
so that the item is at Kiosk #1.

56. HOW-to: Change Location of item - 04
Scroll down until you see
the Location options. On
you click the button, you
can then select the location
you wish to reassign the
item.
In this example, we will
choose Kiosk #1.

57. HOW-to: Change Location of item - 05
A"er the new location is
selected, you can scroll to
the bottom of the page and
click Update Asset.

58. HOW-to: Change Location of item - 06
Next, you will be brought to
the Item’s page with
confirmation of the
updates.