15. Why rationalizing? Deep need for consistency When doing something, we need to have consistency and alignment between our actions and our belief Where there is inconsistency, either change what they are doing; or What they believe Worry about what people think about us if inconsistent Excessive money reward is an excuse of wrong-doing
20. Johari Window (約哈裡視窗) Joe and Harry suggested, be a better functioning person if you could make pane D as large as possible Nobody is as smart as everybody