1. PANAGIOTIS DIAMANTOPOULOS
Address: Fokionos St, 6, 15126, Marousi, Athens, Tel: +306982931090, E-mail: p.diamantopoulos@warwickgrad.net
PROFESSIONAL EXPERIENCE

ISS Facility Services SA Athens, Greece
Key Account Manager (Hewlett Packard Inc, Hewlett Packard Enterprise) June 2016-Present
 Leading facilities staff to deliver expected services levels to the clients
 Meeting and negotiating with the Landlord
 Involved in both strategic planning and day-to-day operations, supporting in the implementation of short and long-term projects.
 Selecting and managing of vendors, and sub-contractors to provide the Service Level Objectives
 Taking part in the Profit & Loss (P&L) Management
 Setting the figures for the Annual Budget
 Fulfil all the monthly/quarterly/annual reports (Local & Regional financial, payroll, technical etc.)
 Ensured compliance to all Environmental Health & Safety goals & objectives
 Engaged in all purchasing and procurement procedures
ISS Facility Services SA Barcelona, Spain
Key Account Manager Assistant (Hewlett Packard Inc) September 2016-November 2016
 Knowledge of the local organizational structure and key figures
 Engaged in the daily operations of the service delivery
 Participated in regional account meetings
 Involved in meetings to identify conflicts and to make suggestions to better deliver the services
 Best Practice sharing and suggesting innovative solutions in the local level
ISS Facility Services SA Athens, Greece
Remote Facility Manager (Henkel, Rilken, UCB, British American Tobacco (BAT), Vestas, Elpedison) September 2015-May 2016
 Involved and took responsibility for total facility management services (Cleaning, Security, Pest Control, Landscaping, Technical
Services).
 Managed facility operations and maintenance within a building through both direct employees and third-party services providers.
 Ensured all invoicing and payment processes are completed within specified time.
 Overseeing & completed the appropriate monthly/quarterly/semi-annual/annual reporting
 Pricing calculation and offering for upgrading and increasing the provided services
7Indigo Interactive Marketing and New Media Agency  Athens, Greece
Account Manager February 2015-April 2015
 Executed efficient account management and created campaigns tailored for the needs of each client. 
 Planned and prepared presentations to clients for new projects. 
 Daily communication with clients for better account maintenance. 
 Provided monthly reports based on activity using Google Analytics, Facebook Insights. 
 Compiled monthly reports to Account Director for Accounts’ process. 
Giamos Restaurant OE, Chios, Greece
Event organizer, PR Manager April 2010 – September 2010
 Negotiated with suppliers for lower prices and faster delivery. Achieved a substantial reduction in operating costs.
 Recommended the creation of customer lists. This resulted in more targeted promotional offers.
 Conducted successfully marriage events.
EDUCATION
University of Warwick
MSc in Engineering Business Management (2:1)
Coventry, UK
Graduated in 2013
Relevant Modules Included: Strategic Marketing, Quality, Reliability and Maintenance, Operations Strategy for Industry, Project
Planning and Management Control, Logistics and Operations Management, Organizations, People and Performance, Financial Analysis and
Control Systems
Dissertation title: “Cloud computing criteria within financial, manufacturing and educational sectors”
University of the Aegean
BSc Financial and Management Engineering (7.14/10)
Chios, Greece
Graduated in 2012
Relevant Modules Included: General Accounting- Financial Statement Analysis, Technology and Innovation Management, IT Systems
Management, Operational Research, Human Resource Management, Negotiations, Project Management
Programme Track: “Management Engineering and Information Systems”

2. Dissertation title: “Stochastic modeling of cloud computing service reliability”
Publication: European Safety and Reliability Conference, Amsterdam, Netherlands
P. Diamantopoulos, V.P. Koutras, A.N. Platis. Cloud computing service reliability modeling with batch arrivals and retrial queues, Safety,
Reliability and Risk Analysis: Beyond the Horizon-Steenbergen et al (Eds), 2014 Taylor & Francis Group, London, ISBN 978-1-138-00123-
7, Pages 2941-2949, (2014)
RELEVANT SKILLS
Languages: Greek (native language), English (fluent), IT Skills: Mathematical software: MATLAB. Statistical Packages: IBM SPSS,
SAS. Microsoft Office: Word, Excel, Power Point. Reporting Softwares: Birt, Altova. Architectural-Design software: Autocad (CAD
Certificate Autodesk Autocad)
INTERESTS
 Greek ambassador in communicating the future trainees
 One of the thirty-three (33) trainees in the ISS International Management Trainee Program
 Captain of the University of the Aegean University football team for the academic year 2008-2012 and member of the University of
Aegean basketball team
 Co-created and participated in the first Cinema Club of the Department of the Financial and Management Engineering.
 Committed to Piano and piano harmony lessons for 10 years