8 activities of human centered design (HCD)

1. activities of Human Centered Design
activities
of
f
Human Centered D i
H C t d Design
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2. activities of Human Centered Design
1 Identify your users and their characteristics
“Know thy user, and you are not thy user”
– Arnie Lundd
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3. activities of Human Centered Design
2
Identify your usability requirements
Ask yourself:
What will be measured ?
How it will be measured ?
What level of the measure is required ?
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4. activities of Human Centered Design
3
Record and analyzing your users’ tasks
“In the future everyone will be famous for 15
In
minutes” – Andy Warhol
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5. activities of Human Centered Design
4
Understanding your users’ mental models
“All our id
ideas and concepts are only i t
d t l internal pictures”
l i t ”
- Ludwig Boltzmann
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6. activities of Human Centered Design
4 This raises a number of issues for design:
•What mental model might you expect the user to have?
g y p
•What mental model should they have?
•How should you convey an appropriate mental model to the
user (which may have implications for training)?
•How should you design the interface to reflect the mental
model?
•How do you represent the mental model?
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7. activities of Human Centered Design
4
And Finally …
The model must be discussed with representative end
users to ensure that it really does correspond to their
understanding
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8. activities of Human Centered Design
5 Identify appropriate styles and guidelines
d f l d d l
Before you start to create the user interface, you should create project specific
g
guidelines for the task. You may have to tailor the user interface g
y guidelines, to
cover the areas that are relevant for the type of user interface you will develop.
When knowledge is captured in the form of a guideline, it s known as a
it’s
prescriptive theory. Prescriptive theories suggest actions to take that will lead to
desired results. Guidelines aren’t rules to be enforced. They don’t eliminate
creativity and innovation from the design process Instead guidelines are a vital
process.
part of our decision strategy during the design process
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9. activities of Human Centered Design
6 Design the interface
“A picture is worth a thousand words. An
p
interface is worth a thousand pictures.” – Ben
Shneiderman
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10. activities of Human Centered Design
7 Prototype the interaction and interface
“God created a number of possibilities in case
some of his prototypes failed ... that is the
meaning of evolution.” – Graham Greene
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11. activities of Human Centered Design
8 Evaluate and reiterate:
Determine the goals.
g
Explore the questions.
Choose the evaluation approach and methods.
Identify the practical issues.
Decide how to deal with the ethical issues.
Evaluate, analyze, interpret and present the data.
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12. activities of Human Centered Design
But not necessarily in
that sequence!
It s
It’s an iterative
process…
process
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13. activities of Human Centered Design
8 activities of Human Centered Design
1. Identify the users and their characteristics - Know thy user and thy
user isn`t you.
2. Id if the usability requirements ( )Wh will be measured
Identify h bili i (1)What ill b d
(2)How it will be measured (3)What level of the measure is
required
3. Recording and analyzing users’ tasks. Every one has 15mins of
fame.
4
4. Understanding users’ mental models "All our ideas and concepts
g p
are only internal pictures".
5. Identify appropriate styles and guidelines
6.
6 Design the interface
7. Prototype the interaction and interface
8. Evaluate and reiterate.
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14. activities of Human Centered Design
Who we are?
We are a unique digital agency specialising in user experience research
and human centred design.
We have expertise in web, digital TV and mobile devices supporting you from
initial concepts through prototype to polished design. Our aim is to help you
create enjoyable products, engaging services and grow compelling experiences
products
- making life for your customers just a little bit better.
Get in touch
info@di8it.com
www.di8it.com
+44 (0)7 887 80 75 00
+34 626 94 22 03
Twitter: www.twitter.com/di8it
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