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14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 1
"Building a website that
converts visitors
into customers"
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 2
Topics Covered
1) Discover what website usability really means
2) How to test whether your site is easy to use or not
3) When do you need a substantial redesign
4) Understanding how Conversion Rate Optimisation
(CRO) works
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 3
 Server uptime
 Broken links
 Mobile responsiveness
Availability and Accessibility
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 4
 Simplicity
 Familiarity
 Consistency
 Guidance
 Direct feedback
 Good information
architecture
Clarity
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 5
Learnability
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 6
Credibility
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 7
Relevancy
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 8
 Site load‐time is reasonable
Adequate text‐to‐background contrast
Font size/spacing is easy to read
Flash & add‐ons are used sparingly
Images have appropriate ALT tag
 Site has custom not‐found/404 page
 Main navigation is easily identifiable
Navigation labels are clear & concise
Number of buttons/links is reasonable
 Company logo is linked to home‐page
Links are consistent & easy to identify
 Site search is easy to access
Accessibility Identity
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 9
Company logo is prominently placed
 Tagline makes company’s purpose clear
 Home‐page is digestible in 5 seconds
Clear path to company information
Clear path to contact information
 Major headings are clear & descriptive
 Critical content is above the “fold”
 Styles & colors are consistent
Emphasis (bold, etc.) is used sparingly
 Ads & pop‐ups are unobtrusive
Main copy is concise & explanatory
URLs are meaningful & user‐friendly
HTML page titles are explanatory
Navigation
Content
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 10
 Your website looks and feels outdated
 Your website is difficult to navigate
 Your website is not optimised for SEO
 Your website has slow performance
 Your website is not mobile friendly
 Your website is hard to keep updated
 Your website does not represent your business anymore
When you have to redesign your website
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 11
Conversion Rate Optimization is the practice of increasing
the amount of online sales and leads on a website, without
increasing the amount of web visitors.
Conversion Rate Optimization
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 12
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 13
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 14
14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 15

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8 building a website that converts visitors into customers

  • 1. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 1 "Building a website that converts visitors into customers"
  • 2. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 2 Topics Covered 1) Discover what website usability really means 2) How to test whether your site is easy to use or not 3) When do you need a substantial redesign 4) Understanding how Conversion Rate Optimisation (CRO) works
  • 3. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 3  Server uptime  Broken links  Mobile responsiveness Availability and Accessibility
  • 4. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 4  Simplicity  Familiarity  Consistency  Guidance  Direct feedback  Good information architecture Clarity
  • 5. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 5 Learnability
  • 6. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 6 Credibility
  • 7. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 7 Relevancy
  • 8. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 8  Site load‐time is reasonable Adequate text‐to‐background contrast Font size/spacing is easy to read Flash & add‐ons are used sparingly Images have appropriate ALT tag  Site has custom not‐found/404 page  Main navigation is easily identifiable Navigation labels are clear & concise Number of buttons/links is reasonable  Company logo is linked to home‐page Links are consistent & easy to identify  Site search is easy to access Accessibility Identity
  • 9. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 9 Company logo is prominently placed  Tagline makes company’s purpose clear  Home‐page is digestible in 5 seconds Clear path to company information Clear path to contact information  Major headings are clear & descriptive  Critical content is above the “fold”  Styles & colors are consistent Emphasis (bold, etc.) is used sparingly  Ads & pop‐ups are unobtrusive Main copy is concise & explanatory URLs are meaningful & user‐friendly HTML page titles are explanatory Navigation Content
  • 10. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 10  Your website looks and feels outdated  Your website is difficult to navigate  Your website is not optimised for SEO  Your website has slow performance  Your website is not mobile friendly  Your website is hard to keep updated  Your website does not represent your business anymore When you have to redesign your website
  • 11. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 11 Conversion Rate Optimization is the practice of increasing the amount of online sales and leads on a website, without increasing the amount of web visitors. Conversion Rate Optimization
  • 12. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 12
  • 13. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 13
  • 14. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 14
  • 15. 14/03/2014 DIGITAL MARKETING WORKSHOP - DHEERAJ PULAVARTHY 15