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Boost Your Career:
Get Cloud-Trained and Certified




 Leah McGowen-Hare                 Nina Marinova
  Senior Technical Instructor       Sr. Project Manager
         @LeahBMH               Salesforce.com Certification
                                     @SalesforceCert
Safe harbor
       Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

       This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such
       uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially
       from the results expressed or implied by the forward-looking statements we make. All statements other than statements of
       historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth,
       earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future
       operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments
       and customer contracts or use of our services.

       The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering
       new functionality for our service, new products and services, our new business model, our past operating losses, possible
       fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security
       measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the
       immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
       employees and manage our growth, new releases of our service and successful customer deployment, our limited history
       reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential
       factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most
       recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC
       Filings section of the Investor Information section of our Web site.

       Any unreleased services or features referenced in this or other presentations, press releases or public statements are not
       currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase
       decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to
       update these forward-looking statements.

Join the conversation: #forcewebinar
Follow Developer Force for the latest news

                                       @forcedotcom / #forcewebinar

                                       Developer Force – Force.com Community

                                       +Developer Force – Force.com Community

                                       Developer Force

                                       Developer Force group



Join the conversation: #forcewebinar
Have questions?
  §  We have an expert support team at the ready to answer your
      questions during the webinar.
  §  Ask your questions via the GoToWebinar Questions Pane.
  §  The speaker(s) will choose top questions to answer live at the end
      of the webinar.
  §  Please post your questions as we go along!
  §  Only post your question once; we’ll get to it as we go down the list.




Join the conversation: #forcewebinar
Agenda
  §  Salesforce.com Certification Overview
  §  Certified Force.com Developer Exam Content and Structure
  §  Training Resources
  §  Get Certified
  §  Q & A




Join the conversation: #forcewebinar
Webinar Objectives
  §  Provide explanation of the exam and what to expect
  §  Provide exam preparation resources and recommendations
  §  Address questions amongst the group
  §  Give you the confidence to pass the certification
  §  Help take you to the next level of your career!




Join the conversation: #forcewebinar
Certification Overview




Join the conversation: #forcewebinar
Growth of the Program




                                 Learn more: http://certification.salesforce.com/

Join the conversation: #forcewebinar
Who is a Salesforce.com Certified Professional?
    THE PLATFORM DEVELOPER:
    Prove the power of the Cloud with the best combination of clicks and code to
    build and deploy custom applications with Force.com


                                         It’s a pre-requisite




      80% of an app on Force.com can be                         But … code is good too.
       built without writing a line of code



Join the conversation: #forcewebinar
Why should I get Developer Certified?
                                   ü  To boost your career to have a strong future.
                                       159% growth in demand for Salesforce talent since 2008.
                                       (HireOnDemand 2012)
                                   ü  To differentiate yourself as a Force.com platform
                                       expert and compete for more complex
                                       development projects.
                                   ü  To build customer confidence in your developer
                                       skills.
                                   ü  To stay on top of new Salesforce functionality as
                                       it rolls out 3x per year.



Join the conversation: #forcewebinar
Certified Salesforce Developers are Excited!




Join the conversation: #forcewebinar
About the Exam
  §  60 multiple-choice questions
  §  1 hr 30 minutes allotted to complete the exam
  §  68% is the passing score
  §  Registration fee is USD 200, retake fee is USD 100
  §  No hard-copy or online materials may be referenced during the exam
  §  No prerequisites; recommend taking
      Building Applications with Force.com and Visualforce (DEV401)




Join the conversation: #forcewebinar
The Study Guide
                                       The Study Guide:
                                       §  Defines the target audience
                                       §  Lists recommended study material
                                           (courses, documentation, etc.)
                                       §  Lists the topics covered on the
                                           exam
                                       §  Indicates the percentage of the
                                           exam dedicated to each topic
                                       §  Includes sample questions

                                                      Study Guides http://
                                          certification.salesforce.com/Developers


Join the conversation: #forcewebinar
Topics Covered on the Exam
  Exam is comprehensive; you need experience
  with all of the topics listed in the study guide.
    Topic                              Percentage
    Application Design                     5%
    Overview of Force.com Platform         5%
    Data Model                            32%
    User Interface                        15%
    Business Logic                        23%
    Data Management                       10%
    Reporting and Analytics               10%




Join the conversation: #forcewebinar
Questions, Topics, and Weighting
  §  Topics are “weighted” - topics with the heaviest “weight” are the most
      significant.
  §  Questions are multiple-choice or multiple-select.
  §  Each question is worth one point; there is no partial credit given for
      multiple-select questions.
  §  Multiple-select items will tell you how many answer options to select.
  §  Questions can be marked for review to go back to them before you submit
      the exam.




Join the conversation: #forcewebinar
Prepare




Join the conversation: #forcewebinar
Training Options
  Salesforce Instructor-led Training
  §  DEV401

  Self-study via online content
  §  Help & Training online videos
  §  Documentation
  §  Developer Force resources



                                    Salesforce Training
             https://www.salesforce.com/services-training/training_certification/



Join the conversation: #forcewebinar
DEV401:
  Building Applications with Force.com and Visualforce

  Length: 5 days
  Cost: $4000 (includes a voucher for the
  Developer Cert. Exam)
  Target: New to Salesforce, but already a
  developer
  Overview and Key Takeaways:
  §  Provides a hands-on overview of the powerful
      Force.com declarative capabilities
  §  Build a sophisticated application from start to finish
  §  Build Visualforce Pages


Join the conversation: #forcewebinar
DEV401 Content (“clicks not code”)
           Data Model
           §  Objects, Fields, Relationships
           Security/Sharing Model
           §  Profiles, OWDs, Sharing Rules, etc.
           Business Process Automation
           §  Workflow Rules, Formula Fields, Approval Processes, Validation Rules, etc.
           Data Management
           §  Importing & Exporting, Data Loader
           User Interface
           §  Visualforce Pages, Page Layouts, Record Types



Join the conversation: #forcewebinar
Course Catalog Available in Help & Training




   Help Site (requires login):
   https://help.salesforce.com/



Join the conversation: #forcewebinar
Finding Online Training



                                                        Use filters to access
                                                          different types of
                                                         training and tailor
                                                       results to your needs.




  Training Catalog (requires login):
  https://help.salesforce.com/apex/HTTrainingCatalog


Join the conversation: #forcewebinar
Search for Documentation on the Help Site




   Help Site: https://help.salesforce.com/

Join the conversation: #forcewebinar
Developer Force Community

                                       http://developer.force.com




Join the conversation: #forcewebinar
Online Content
  §  Sign up for a FREE Developer      §  Cheat Sheets (Apex, Security, etc.):
      Edition account:                      http://bit.ly/dfcheatsheets
      http://developer.force.com/join   §  Books:
  §  Workbooks (Force.com, Apex,           http://bit.ly/forcebooks
      Visualforce, etc.):                 •  Force.com Fundamentals
      http://bit.ly/dfworkbooks           •  Advanced Apex Programming
                                        §  Documentation:
                                            http://bit.ly/dfdocumentation
                                        §  Videos (Dreamforce sessions,
                                            webinars, etc.):
                                            http://bit.ly/devforcevideos
                                          •  Get stuck? Post a question on the
                                             Discussion Boards: http://bit.ly/devboards


Join the conversation: #forcewebinar
Events
  Online Events                               In-Person Events
  §  Webinars (intro and advanced topics):   §  Dreamforce 2013 #devzone:
      http://bit.ly/dfwebinar                     http://bit.ly/df13-reg
  §  CodeTalk live Q&As with Salesforce      §  Cloudforce (FREE - coming to a city
      experts: http://bit.ly/dfcodetalk           near you): http://bit.ly/cfcalendar
                                              §  Workshops, Meetups, DUG meetings
                                                  (FREE): http://bit.ly/dfcalendar




Join the conversation: #forcewebinar
Get Certified




Join the conversation: #forcewebinar
Register for the Exam
                                       §  Set up a test taker account to register for
                                           an exam at https://www.webassessor.com/
                                         salesforce
                                       §  Take the proctored exam at testing
                                           centers worldwide.
                                         •  Locate a worldwide testing center at http://
                                            kryteriononline.com/host_locations/
                                       §  Online proctoring is also available.
                                         •  Review system requirements at https://
                                            www.webassessor.com/downloads/
                                       §  Always log into your test taker account
                                           to register for additional exams and view
                                           your transcript.

Join the conversation: #forcewebinar
Maintain Your Credential
  §  Complete release-specific, online exams for each major
      Salesforce release.
  §  Cost: $100 for every 3rd release exam (includes access to
      Release Training & the associated maintenance exams for
      one year).
  §  Keeps the credential current for the following year.
  §  You will be notified via email when release content and
      exams become available.


                                Certification Exam Release Schedule
                            http://certification.salesforce.com/schedules



Join the conversation: #forcewebinar
So I’m Certified, Now What?
  #1: Market yourself
  §  Display your Certified Force.com Developer logo proudly
  §  Create a developer profile on the Salesforce AppExchange:
      http://bit.ly/appexdevs
  §  Join/start your local Developer User Group: http://bit.ly/user-groups
  §  Go for MVP!
      http://developer.force.com/mvp
  §  Get active on the Discussion Boards:
      http://bit.ly/devboards
  §  Go social:
      #forcedotcom #askforce #Salesforce


Join the conversation: #forcewebinar
So I’m Certified, Now What? (cont.)
                                       #2: Find the perfect job opportunity:
                                       §  Developer Force jobs board:
                                           http://bit.ly/devforcejobs
                                       §  AppExchange developer job listings:
                                           http://bit.ly/appexdevjobs
                                       §  LinkedIn job listings:
                                           http://bit.ly/linkedin-devjobs




Join the conversation: #forcewebinar
So I’m Certified, Now What? (cont.)
  #3: Experience, Experience, Experience!
  §  Play with your Developer Edition org:
      http://developer.force.com/join
     •  Build a proof of concept sandbox to demo to potential clients
        or employers.
  §  Volunteer for nonprofits (over 15,000 on Salesforce):
     •  Contact the Salesforce Foundation:
        http://www.salesforcefoundation.org
     •  The Community Corps and VolunteerMatch are two fantastic
        websites for discovering volunteer opportunities in your area,
        or virtually.




Join the conversation: #forcewebinar
Next Steps
  §  Download the Study Guide:
      http://certification.salesforce.com/Developers
  §  Sign up for training, either instructor-led or self-paced online
      training: http://tinyurl.com/7fn9ync
  §  Practice in a Free Developer Edition Org:
      http://www.developerforce.com/join
  §  Register for the Exam:
       www.webassessor.com/salesforce
  §  If at first you don’t succeed, try, try again.
  §  Use your Certified logo proudly and often.
  §  And remember…breathe!


Join the conversation: #forcewebinar
10% Off Discount Code for Instructor-led Training



                                       WBR13ILT3
                                       use before March 29th, 2013


  Terms:
  Take 10% off any 4 or 5 day, public instructor-    Cannot be combined with any other special
  led course taken before March 29th, 2013. Must     offers or discounts. Only available for public
  be entered at the time of registration. Cannot     classes delivered in the US and Canada.
  be applied retroactively. Must attend by March     Promotion is only transferable to another user
  29th, 2013 to qualify for this exclusive offer.    within your organization.


Join the conversation: #forcewebinar
Upcoming Events
                          January 30:
                          §  Spring ‘13 Release Developer Preview Webinar
                              http://bit.ly/spring13-cert




                          January 25 (every Friday):
                          §  Force.com Friday – Weekly Intro Webinar Series
                              http://bit.ly/forcefriday-cert




Join the conversation: #forcewebinar
Survey
  Your feedback is crucial to the success of our webinar programs. Thank you!

                          http://bit.ly/devcertsurvey
              *Look in the GoToWebinar chat window now for a hyperlink.




Join the conversation: #forcewebinar
Q&A
                                                               10% Off Instructor-Led Training Discount Code


                                                                 WBR13ILT3
Leah McGowen-Hare                  Nina Marinova
                                                                Use before March 29th, 2013
Senior Technical Instructor        Sr. Project Manager
       @LeahBMH                Salesforce.com Certification
                                    @SalesforceCert




Join the conversation: #forcewebinar

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Boost Your Career: Get Cloud-Trained and Certified

  • 1. Boost Your Career: Get Cloud-Trained and Certified Leah McGowen-Hare Nina Marinova Senior Technical Instructor Sr. Project Manager @LeahBMH Salesforce.com Certification @SalesforceCert
  • 2. Safe harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2012. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Join the conversation: #forcewebinar
  • 3. Follow Developer Force for the latest news @forcedotcom / #forcewebinar Developer Force – Force.com Community +Developer Force – Force.com Community Developer Force Developer Force group Join the conversation: #forcewebinar
  • 4. Have questions? §  We have an expert support team at the ready to answer your questions during the webinar. §  Ask your questions via the GoToWebinar Questions Pane. §  The speaker(s) will choose top questions to answer live at the end of the webinar. §  Please post your questions as we go along! §  Only post your question once; we’ll get to it as we go down the list. Join the conversation: #forcewebinar
  • 5. Agenda §  Salesforce.com Certification Overview §  Certified Force.com Developer Exam Content and Structure §  Training Resources §  Get Certified §  Q & A Join the conversation: #forcewebinar
  • 6. Webinar Objectives §  Provide explanation of the exam and what to expect §  Provide exam preparation resources and recommendations §  Address questions amongst the group §  Give you the confidence to pass the certification §  Help take you to the next level of your career! Join the conversation: #forcewebinar
  • 7. Certification Overview Join the conversation: #forcewebinar
  • 8. Growth of the Program Learn more: http://certification.salesforce.com/ Join the conversation: #forcewebinar
  • 9. Who is a Salesforce.com Certified Professional? THE PLATFORM DEVELOPER: Prove the power of the Cloud with the best combination of clicks and code to build and deploy custom applications with Force.com It’s a pre-requisite 80% of an app on Force.com can be But … code is good too. built without writing a line of code Join the conversation: #forcewebinar
  • 10. Why should I get Developer Certified? ü  To boost your career to have a strong future. 159% growth in demand for Salesforce talent since 2008. (HireOnDemand 2012) ü  To differentiate yourself as a Force.com platform expert and compete for more complex development projects. ü  To build customer confidence in your developer skills. ü  To stay on top of new Salesforce functionality as it rolls out 3x per year. Join the conversation: #forcewebinar
  • 11. Certified Salesforce Developers are Excited! Join the conversation: #forcewebinar
  • 12. About the Exam §  60 multiple-choice questions §  1 hr 30 minutes allotted to complete the exam §  68% is the passing score §  Registration fee is USD 200, retake fee is USD 100 §  No hard-copy or online materials may be referenced during the exam §  No prerequisites; recommend taking Building Applications with Force.com and Visualforce (DEV401) Join the conversation: #forcewebinar
  • 13. The Study Guide The Study Guide: §  Defines the target audience §  Lists recommended study material (courses, documentation, etc.) §  Lists the topics covered on the exam §  Indicates the percentage of the exam dedicated to each topic §  Includes sample questions Study Guides http:// certification.salesforce.com/Developers Join the conversation: #forcewebinar
  • 14. Topics Covered on the Exam Exam is comprehensive; you need experience with all of the topics listed in the study guide. Topic Percentage Application Design 5% Overview of Force.com Platform 5% Data Model 32% User Interface 15% Business Logic 23% Data Management 10% Reporting and Analytics 10% Join the conversation: #forcewebinar
  • 15. Questions, Topics, and Weighting §  Topics are “weighted” - topics with the heaviest “weight” are the most significant. §  Questions are multiple-choice or multiple-select. §  Each question is worth one point; there is no partial credit given for multiple-select questions. §  Multiple-select items will tell you how many answer options to select. §  Questions can be marked for review to go back to them before you submit the exam. Join the conversation: #forcewebinar
  • 17. Training Options Salesforce Instructor-led Training §  DEV401 Self-study via online content §  Help & Training online videos §  Documentation §  Developer Force resources Salesforce Training https://www.salesforce.com/services-training/training_certification/ Join the conversation: #forcewebinar
  • 18. DEV401: Building Applications with Force.com and Visualforce Length: 5 days Cost: $4000 (includes a voucher for the Developer Cert. Exam) Target: New to Salesforce, but already a developer Overview and Key Takeaways: §  Provides a hands-on overview of the powerful Force.com declarative capabilities §  Build a sophisticated application from start to finish §  Build Visualforce Pages Join the conversation: #forcewebinar
  • 19. DEV401 Content (“clicks not code”) Data Model §  Objects, Fields, Relationships Security/Sharing Model §  Profiles, OWDs, Sharing Rules, etc. Business Process Automation §  Workflow Rules, Formula Fields, Approval Processes, Validation Rules, etc. Data Management §  Importing & Exporting, Data Loader User Interface §  Visualforce Pages, Page Layouts, Record Types Join the conversation: #forcewebinar
  • 20. Course Catalog Available in Help & Training Help Site (requires login): https://help.salesforce.com/ Join the conversation: #forcewebinar
  • 21. Finding Online Training Use filters to access different types of training and tailor results to your needs. Training Catalog (requires login): https://help.salesforce.com/apex/HTTrainingCatalog Join the conversation: #forcewebinar
  • 22. Search for Documentation on the Help Site Help Site: https://help.salesforce.com/ Join the conversation: #forcewebinar
  • 23. Developer Force Community http://developer.force.com Join the conversation: #forcewebinar
  • 24. Online Content §  Sign up for a FREE Developer §  Cheat Sheets (Apex, Security, etc.): Edition account: http://bit.ly/dfcheatsheets http://developer.force.com/join §  Books: §  Workbooks (Force.com, Apex, http://bit.ly/forcebooks Visualforce, etc.): •  Force.com Fundamentals http://bit.ly/dfworkbooks •  Advanced Apex Programming §  Documentation: http://bit.ly/dfdocumentation §  Videos (Dreamforce sessions, webinars, etc.): http://bit.ly/devforcevideos •  Get stuck? Post a question on the Discussion Boards: http://bit.ly/devboards Join the conversation: #forcewebinar
  • 25. Events Online Events In-Person Events §  Webinars (intro and advanced topics): §  Dreamforce 2013 #devzone: http://bit.ly/dfwebinar http://bit.ly/df13-reg §  CodeTalk live Q&As with Salesforce §  Cloudforce (FREE - coming to a city experts: http://bit.ly/dfcodetalk near you): http://bit.ly/cfcalendar §  Workshops, Meetups, DUG meetings (FREE): http://bit.ly/dfcalendar Join the conversation: #forcewebinar
  • 26. Get Certified Join the conversation: #forcewebinar
  • 27. Register for the Exam §  Set up a test taker account to register for an exam at https://www.webassessor.com/ salesforce §  Take the proctored exam at testing centers worldwide. •  Locate a worldwide testing center at http:// kryteriononline.com/host_locations/ §  Online proctoring is also available. •  Review system requirements at https:// www.webassessor.com/downloads/ §  Always log into your test taker account to register for additional exams and view your transcript. Join the conversation: #forcewebinar
  • 28. Maintain Your Credential §  Complete release-specific, online exams for each major Salesforce release. §  Cost: $100 for every 3rd release exam (includes access to Release Training & the associated maintenance exams for one year). §  Keeps the credential current for the following year. §  You will be notified via email when release content and exams become available. Certification Exam Release Schedule http://certification.salesforce.com/schedules Join the conversation: #forcewebinar
  • 29. So I’m Certified, Now What? #1: Market yourself §  Display your Certified Force.com Developer logo proudly §  Create a developer profile on the Salesforce AppExchange: http://bit.ly/appexdevs §  Join/start your local Developer User Group: http://bit.ly/user-groups §  Go for MVP! http://developer.force.com/mvp §  Get active on the Discussion Boards: http://bit.ly/devboards §  Go social: #forcedotcom #askforce #Salesforce Join the conversation: #forcewebinar
  • 30. So I’m Certified, Now What? (cont.) #2: Find the perfect job opportunity: §  Developer Force jobs board: http://bit.ly/devforcejobs §  AppExchange developer job listings: http://bit.ly/appexdevjobs §  LinkedIn job listings: http://bit.ly/linkedin-devjobs Join the conversation: #forcewebinar
  • 31. So I’m Certified, Now What? (cont.) #3: Experience, Experience, Experience! §  Play with your Developer Edition org: http://developer.force.com/join •  Build a proof of concept sandbox to demo to potential clients or employers. §  Volunteer for nonprofits (over 15,000 on Salesforce): •  Contact the Salesforce Foundation: http://www.salesforcefoundation.org •  The Community Corps and VolunteerMatch are two fantastic websites for discovering volunteer opportunities in your area, or virtually. Join the conversation: #forcewebinar
  • 32. Next Steps §  Download the Study Guide: http://certification.salesforce.com/Developers §  Sign up for training, either instructor-led or self-paced online training: http://tinyurl.com/7fn9ync §  Practice in a Free Developer Edition Org: http://www.developerforce.com/join §  Register for the Exam: www.webassessor.com/salesforce §  If at first you don’t succeed, try, try again. §  Use your Certified logo proudly and often. §  And remember…breathe! Join the conversation: #forcewebinar
  • 33. 10% Off Discount Code for Instructor-led Training WBR13ILT3 use before March 29th, 2013 Terms: Take 10% off any 4 or 5 day, public instructor- Cannot be combined with any other special led course taken before March 29th, 2013. Must offers or discounts. Only available for public be entered at the time of registration. Cannot classes delivered in the US and Canada. be applied retroactively. Must attend by March Promotion is only transferable to another user 29th, 2013 to qualify for this exclusive offer. within your organization. Join the conversation: #forcewebinar
  • 34. Upcoming Events January 30: §  Spring ‘13 Release Developer Preview Webinar http://bit.ly/spring13-cert January 25 (every Friday): §  Force.com Friday – Weekly Intro Webinar Series http://bit.ly/forcefriday-cert Join the conversation: #forcewebinar
  • 35. Survey Your feedback is crucial to the success of our webinar programs. Thank you! http://bit.ly/devcertsurvey *Look in the GoToWebinar chat window now for a hyperlink. Join the conversation: #forcewebinar
  • 36. Q&A 10% Off Instructor-Led Training Discount Code WBR13ILT3 Leah McGowen-Hare Nina Marinova Use before March 29th, 2013 Senior Technical Instructor Sr. Project Manager @LeahBMH Salesforce.com Certification @SalesforceCert Join the conversation: #forcewebinar