1. 775adb4f-c031-4c4d-b7be-521d81cf0aaa-151022043751-lva1-app6891-reupload
DE B R A EV A N S
http://www.linkedin.com/in/debraevans
Sunnyvale, CA 94086
DEBRA_EVANS00@YAHOO.COM
408-306-3367 mobile
SUMMARY OF QUALIFICATIONS
 Earned PMP certification from the Project Management Institute (PMI); UCSC Extension Project and
Program Management Certificate; ITIL version 3 Foundation Certification; Rally ScrumMaster CSM.
 Successfully lead and collaboratewith cross functional teams in dynamic startups and enterprises to turn
out quality products within deadlines. Meet or exceed stakeholder expectations.
 Motivate teams to continuously improve processes by applying tools, techniques and training.
 Encourage optimal User experience using SDLC/PDLC to drive internal and external application releases
from initiation, requirements gathering through development and verification to operations deployment
and support.
 Familiarwith large scale, multi-national enterprise operations infrastructure, website backend migrations,
frontend SaaS applications, cloud and data center management.
CAREER PROFILE
GUTS PROGRAM MANAGER AT GOOGLE, AKORBI NOVEMBER 2015 – JULY 2016
 Guided business partner reporting, data visualization tools, API deprecation, Fixit mobile app and
process improvement as program manager for Google Universal Ticketing Systems, GUTS.
 Enhanced communication by improving bug triage and weekly status update processes
 Complied with security operations and privacy working group policies through various projects
SEARCH ADS PROGRAM MANAGER AT GOOGLE, AKORBI FEBRUARY 2015 – JULY 2015
 Designed and executed consumer Home Service Ads program consisting of over 3300 volunteer
participants and 200 home services industry vendors in preparation for product launch
 Diagrammed and coordinated end to end workflow for home service providers and consumers to
connect in order to produce reviews
 Worked out interactive communication plan, tracking and feedback processes using analysis: integrating
email merge templates, Hangout chat, webforms, databases, FAQs, vendor coding and collaborative
spreadsheets
PROJECT MANAGER IS&T INFORM ATION SECURITY AT APPLE, AUMKAARA MARCH 2014 – SEPTEMBER 2014
 Ensured over $1 million per year cost savings by driving Java based public key infrastructure (PKI),
certificate authority (CA), encryption web service product launch to general availability
 Worked closely with information security, datacenter operations and governance teams to coordinate
interconnected high visibility IT projects impacting thousands of internal & external Users
 Collaborated on project activities with cross functional business and technology teams: forensics, IS&T
Web, MacOS, iOS, identity management, networking, analytics, legal, emerging technologies
 Demonstrated self-motivation, proactive and creative critical thinking capabilities within constantly
changing circumstances. Maintained proj plans, tracked progress and executive dashboard reporting.
TECHNICAL PROJECT MANAGER/BUSINESS ANALYST AT CISCO, RANDSTAD TECHNOLOGIES NOVEMBER 2013 – JANUARY 2014
 Guided multiple cloud services product definition and proof of concept planning with global customers
and partners under the Social Solutions & Platforms Group (SSPG).
 Successful requirements analysis, documentation, project planning, resources and deliverable tracking
 Created PRDs (project requirement documents) for cloud based technologies and cloud services
RESUME CONTINUES…

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DE B R A EV A N S
P A G E 2 DEBRA_EVANS00@YAHOO.COM
SENIOR PROJECT MANAGER AT VISA, TEKSYSTEMS JULY 2012 – JULY 2013
 Led cross-functional groups to design, build, test, deploy, handover to production support and close
multiple CRM and SaaS projects with budgets totaling over $1 million.
 Maintained and enhanced CRM and Sales Support environments by synchronizing business
stakeholders, technology subject matter experts, security, infrastructure and outside Vendors: defined
scopes, managed risks, approved deliverables.
 Produced and coordinated contracts and project documentation such as Statements of Work, Master
Service Agreements, Non-Disclosure Agreements, Integration Security Assessments, Change
Requests, Change Orders and Project Charters.
SENIOR PROJECT MANAGER AT EBAY, OPERATIONS INFRASTRUCTURE MAY 2010 - JUNE 2012
 Organized over 180 frontend Pool migrations between three data centers with system administrators
and DBAs as part of a larger effort to save over $24 million dollars a year in operating expenses.
 Applied analytical and problem solving skills to negotiate with other PMO members, engineering,
product management, senior management and datacenter operations functional groups to complete
latency testing & disaster redundancy for over 80 software application Pools.
 Managed global cross functional teams and crucial initiatives to enhance the infrastructure and
availability of the online eBay marketplace features such as billing system data center migration.
PROGRAM MANAGER AT YAHOO, NETPOLARITY AUGUST - NOVEMBER 2008
 Organized global Connected Life Sites team by improving end to end release process for various sized
external website projects to support Yahoo Mobile and TV products.
 Coordinated cross-functional groups (product managers, engineers, writers, designers, legal,
marketing, PR and executive management) and other business units across geographic regions to
develop Creative Briefs and manage deliverables in ever-changing market conditions.
USER EXPERIENCE & DESIGN PROJECT MANAGER AT PAYPAL (EBAY), WORKFORCELOGIC JULY 2007 – MARCH 2008
 Refined and applied processes to holistically manage competing business strategies and project
portfolios for Merchant Services business units use of PayPal ecommerce platform, PaaS.
 Managed milestones, deliverables, communications and risks supporting both PDLC and Agile
software development methodologies to ship high quality products.
TECHNICAL PROJECT MANAGER, PROGRAM MANAGER, BUSINESS ANALYST 2000 – 2007
Business Analyst/Project Manager at PayPal (eBay), SoftShores
IT Project Manager at Cisco, Armada Group
Measures Program Manager at Sun Microsystems, ETG
Project Manager at Hewlett Packard (HP), MW2
 Triaged bugs, enhancements and tasks for various SaaS, enterprise systems, CMS, website
development, CRM and cloud projects. Including Salesforce.com and Oracle.
 Managed PaaS system integration with internal networks as well as Partners & 3rd party vendors
 Collaborated with other Project Managers in a matrix environment to avoid unexpected downtime.
 Created requirements, workflow diagrams, presentations, reports and training materials as needed.
 Developed contracts, proposals, requirement requests, RFPs/RFIs responses with sales teams.
EDUCATION
University of California, Santa Cruz: Bachelor of Arts
SELECT PROFESSIONAL SKILLS
Google docs, apps and add-ons - Microsoft Office including Project and Visio - Image Editors - Source Code
Managers – Defect, Enhancement and Issue tracking and ticketing systems