Self Respect in Business - The Fine Line Between Nice and Too Nice

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Tara Claeys

Learn how to set expectations, communicate clearly and know and ask for your value.

Business

@TaraClaeys taraclaeys.com
Nice: adj; pleasant or
pleasing or agreeable in
nature or appearance;
socially or conventionally
correct; refined or
virtuous

@TaraClaeys taraclaeys.com
Kind: adj; having or
showing a tender and
considerate and helpful
nature; used especially of
persons and their behavior;
characterized by mercy, and
compassion

@TaraClaeys taraclaeys.com
Niceness is a social
construct — a
mannered way of
keeping things polite.

@TaraClaeys taraclaeys.com
“It does not make you an evil and
calculating person to be nice with a
goal in mind.”

@TaraClaeys taraclaeys.com
Nice To Do
Business With

@TaraClaeys taraclaeys.com
STRATEGY & PLANNING
Set Expectations
● For clients
● For team
● For yourself

@TaraClaeys
CLIENT COMMUNICATION
INQUIRY
PROPOSAL
CONTRACT
ONBOARDING
PHASES

@TaraClaeys
Find a nice way to let
prospects know your process,
pricing and availability.
1. INQUIRY

@TaraClaeys
• Pricing - What is fair?
– Estimate your time and value of
work
• Favors, Discounts & Free Work
2. PROPOSAL

@TaraClaeys
● Be Specific
● Worst Case Scenario
○ Change Orders
○ Delays
● How to Enforce?
3. CONTRACT

@TaraClaeys
• Describe Process & Expectations
• Describe Process Again
4. ONBOARDING

@TaraClaeys
● Describe Process &
Expectations
● Describe Each Step
● Treats
5. PHASES

@TaraClaeys
CLIENT COMMUNICATION - TOOLS
EMAIL & CALENDAR
PROPOSAL TEMPLATE
PROJECT MANAGEMENT
AUTOMATION
SNAIL MAIL & PHONE

@TaraClaeys
TEAM
• Expectations
○ Communication
○ Schedule
○ Deadlines
• Communication
• Treats

@TaraClaeys taraclaeys.com
Self-Respect in Business:
The Fine Line Between Nice
and Too Nice and How to Ask
for What You’re Worth
TARA CLAEYS
DESIGN TLC

@TaraClaeys
Thank You!
@TaraClaeys
QUESTIONS?

@TaraClaeys taraclaeys.com
● Stop looking outside yourself for
love and approval
● Take responsibility for your own self-
worth
● Love and accept yourself
● Let go of needing to please
Nice Kind

@TaraClaeys taraclaeys.com
Nice vs. Kind
Kind: adj; having or showing a tender and considerate and
helpful nature; used especially of persons and their
behavior; characterized by mercy, and compassion
“Kind people have good self-esteem and because
they love themselves as much as they care about
others, they expect to be treated with respect. Nice
people are desperate for approval, so they're often
mistreated or taken advantage of … Nice people
tend to do too much for those who don't deserve it
and are easy prey for users.”

@TaraClaeys taraclaeys.com
Social Media
#LikeShareBecauseYouCare
Tone
Politics
Memes

@TaraClaeys
PLANNING
Set goals and expectations
Source: PMI

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Self Respect in Business - The Fine Line Between Nice and Too Nice

1. @TaraClaeys taraclaeys.com

2. @TaraClaeys taraclaeys.com Nice: adj; pleasant or pleasing or agreeable in nature or appearance; socially or conventionally correct; refined or virtuous

3. @TaraClaeys taraclaeys.com

4. @TaraClaeys taraclaeys.com Kind: adj; having or showing a tender and considerate and helpful nature; used especially of persons and their behavior; characterized by mercy, and compassion

5. @TaraClaeys taraclaeys.com Niceness is a social construct — a mannered way of keeping things polite.

6. @TaraClaeys taraclaeys.com “It does not make you an evil and calculating person to be nice with a goal in mind.”

7. @TaraClaeys taraclaeys.com Nice To Do Business With

8. @TaraClaeys taraclaeys.com STRATEGY & PLANNING Set Expectations ● For clients ● For team ● For yourself

9. @TaraClaeys CLIENT COMMUNICATION INQUIRY PROPOSAL CONTRACT ONBOARDING PHASES

10. @TaraClaeys Find a nice way to let prospects know your process, pricing and availability. 1. INQUIRY

11. @TaraClaeys • Pricing - What is fair? – Estimate your time and value of work • Favors, Discounts & Free Work 2. PROPOSAL

12. @TaraClaeys ● Be Specific ● Worst Case Scenario ○ Change Orders ○ Delays ● How to Enforce? 3. CONTRACT

13. @TaraClaeys • Describe Process & Expectations • Describe Process Again 4. ONBOARDING

14. @TaraClaeys ● Describe Process & Expectations ● Describe Each Step ● Treats 5. PHASES

15. @TaraClaeys CLIENT COMMUNICATION - TOOLS EMAIL & CALENDAR PROPOSAL TEMPLATE PROJECT MANAGEMENT AUTOMATION SNAIL MAIL & PHONE

16. @TaraClaeys TEAM • Expectations ○ Communication ○ Schedule ○ Deadlines • Communication • Treats

17. @TaraClaeys SELF CARE

18. @TaraClaeys taraclaeys.com Self-Respect in Business: The Fine Line Between Nice and Too Nice and How to Ask for What You’re Worth TARA CLAEYS DESIGN TLC

19. @TaraClaeys Thank You! @TaraClaeys QUESTIONS?

20. @TaraClaeys taraclaeys.com ● Stop looking outside yourself for love and approval ● Take responsibility for your own self- worth ● Love and accept yourself ● Let go of needing to please Nice Kind

21. @TaraClaeys taraclaeys.com Nice vs. Kind Kind: adj; having or showing a tender and considerate and helpful nature; used especially of persons and their behavior; characterized by mercy, and compassion “Kind people have good self-esteem and because they love themselves as much as they care about others, they expect to be treated with respect. Nice people are desperate for approval, so they're often mistreated or taken advantage of … Nice people tend to do too much for those who don't deserve it and are easy prey for users.”

22. @TaraClaeys taraclaeys.com Social Media #LikeShareBecauseYouCare Tone Politics Memes

23. @TaraClaeys PLANNING Set goals and expectations Source: PMI