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Share Point Survey Results Fall 2011
1. Survey Results:
How Are Businesses
Using SharePoint?
Survey – Fall 2011
BUSINESS PROCESS MANAGEMENT
2. This is our 3rd survey…
August
2010
January
2011
Sept
2011
Download the previous semi-
annual survey results at:
http://bit.ly/SP_SurveyHistory
BUSINESS PROCESS MANAGEMENT
4. It’s Not the
Stats that
Count
#SPSurvey
BUSINESS PROCESS MANAGEMENT
5. Your primary role with SharePoint?
Developer End User IT Pro SharePoint Other
Analyst
18% 11% 37% 34% 10%
BUSINESS PROCESS MANAGEMENT
6. Survey Demographics
Industry
Consumer
Organization Size % Packaged
Less than 100 19.8% Goods or
Software Retail
100 to 499 19.3% Utilities
Developme 4% Energy
2%
500 to 999 10.1% nt 5%
11%
1,000 to 4999 20.9% Public Education
Sector 6%
5,000 to 9,999 8.7% (state, local
or federal Financial
10,000 or greater 21.2% government
Services /
) Banking
8%
15%
Healthcare
10%
Region
Manufacturi
APAC IT Services
ng (discrete Insurance
9% / Consulting
or process) 6%
22%
11%
EMEA
24%
Americas
67%
BUSINESS PROCESS MANAGEMENT
12. Question
How are you currently using, or
plan to use, your SharePoint
investment?
BUSINESS PROCESS MANAGEMENT
13. Using or plan to use SharePoint for?
Platform for custom applications 46%
Business intelligence / dashboards 48%
Social, community, collaboration 53%
Business process management 54%
Workflow 67%
Portal, communication & web content 78%
management
Enterprise content management 61%
Content repository only 31%
0% 20% 40% 60% 80%
BUSINESS PROCESS MANAGEMENT
15. Question
What do you believe is the most
challenging issue with your
SharePoint implementation?
BUSINESS PROCESS MANAGEMENT
16. Most Challenging?
Strategy 18%
Adoption / Training
25%
Governance 13%
Integration / Customization 8%
Dev Time 12%
User Interface 9%
0% 5% 10% 15% 20% 25%
BUSINESS PROCESS MANAGEMENT
17. #SPSurvey
Why is end user
adoption so
challenging?
BUSINESS PROCESS MANAGEMENT
20. Question
Rate the end user satisfaction
with your SharePoint training
programs
BUSINESS PROCESS MANAGEMENT
21. Training?
50%
45%
44%
40% 37%
35%
30%
25%
20%
15% 13%
10%
6%
5%
0%
We don't have a training Not satisfied Content/Comfortable Very Satisfied
program
BUSINESS PROCESS MANAGEMENT
22. “We don’t have a
44% training program.”
#SPSurvey
BUSINESS PROCESS MANAGEMENT
24. Question
Which statement best represents
your opinion of the SharePoint
user application experience?
BUSINESS PROCESS MANAGEMENT
25. The user application experience?
Inadequate - no
time/resources to Not Important
improve 1%
5%
Great - no
improvement
Inadequate/Need needed
3rd Party 15%
16%
Somewhat
Adequate -
Requires In-house
design
63%
BUSINESS PROCESS MANAGEMENT
26. #SPSurvey
Great User
15% Experience
Somewhat Adequate
63% User Experience
BUSINESS PROCESS MANAGEMENT
28. Question
Which of the following types of
add-on package or system are you
using / planning to use with your
SharePoint implementation?
BUSINESS PROCESS MANAGEMENT
29. Add-on apps for SharePoint?
Top 6 answers…
Workflow/BPM 43%
Search/Analytics 30%
Back-up support 30%
Data migration tools 26%
Security and rights management 24%
Archiving (long-term retention of… 18%
0% 10% 20% 30% 40% 50%
BUSINESS PROCESS MANAGEMENT
30. #1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support
Move Find Save
it. it. it.
#SPSurvey
BUSINESS PROCESS MANAGEMENT
32. Question
Do you have any plans that
include SharePoint in the
cloud?
BUSINESS PROCESS MANAGEMENT
33. SharePoint in the Cloud
70%
65%
60%
50%
40%
30%
20%
15%
10% 7% 8%
5% 4%
0%
No Plans Considering Already using Considering Already using Considering
Office365 with Office365 with hosted hosted other Cloud
SharePoint SharePoint SharePoint SharePoint solutions
offering offering
BUSINESS PROCESS MANAGEMENT
35. Question
Of the documents stored and
managed within your SharePoint
repository, what percentage are
used or accessed as part of a
broader mission-critical business
process?
BUSINESS PROCESS MANAGEMENT
40. Question
How do you expose legacy or
other application data to your
SharePoint users?
BUSINESS PROCESS MANAGEMENT
41. Exposing legacy or other applic data?
Access data through a separate native
legacy/application interface 18%
SharePoint Data is integrated into a different
system and pulled by users from that system 9%
Some legacy data is accessed through
SharePoint 34%
Access all legacy and new data through a
single, integrated user interface within… 7%
External data is currently not available 28%
Other 3%
0% 5% 10% 15% 20% 25% 30% 35%
BUSINESS PROCESS MANAGEMENT
42. Access to all or some
legacy data through
SharePoint
35%
#SPSurvey
BUSINESS PROCESS MANAGEMENT
45. Most beneficial capability?
Better support for standards 5%
Enhanced scalability and storage 7%
Improved content search and navigation across site
collection boundaries 20%
Improved business to IT collaboration with
9%
SharePoint Designer 2010 and Visual Studio 2010
Improved workflow design and deployment 17%
Simplify line-of-business application or proprietary
12%
system integration
New and improved application development
experience 17%
Enhanced social computing tools 13%
0.0% 10.0% 20.0% 30.0%
BUSINESS PROCESS MANAGEMENT
46. #1 Content Search #T2 Workflow Design #T2 App Development
Find Move Create
it. it. it.
#SPSurvey
BUSINESS PROCESS MANAGEMENT
52. Question
How widespread is the deployment
and usage of SharePoint within
your organization?
BUSINESS PROCESS MANAGEMENT
53. How widespread?
70%
60% 58%
50%
40%
30%
20%
20%
12%
10% 8%
3%
0%
Team or single Limited/departmental Several departments Regional Enterprise-wide
SharePoint project use (1 to 3) (4 or more)
site
BUSINESS PROCESS MANAGEMENT
54. Learn more about BPM / Workflow for
SharePoint here….
http://bit.ly/SP_Banking
http://bit.ly/SP_Weapon http://bit.ly/SP_LoanProcess
BUSINESS PROCESS MANAGEMENT
55. #1 BPM / Workflow Solution
for Microsoft
Recognized BPM Market Leader
3400 Customers Globally
BUSINESS PROCESS MANAGEMENT
Over 2000 people have participated in this survey to date
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
State the Question: Introduce the question and have people look at their answer on the survey.
Global 360 is a leader in Process and Document Management. In Gartner and Forrester terms,we fall in to the Business Process Management (BPM) space. In business terms, we work withour customers to transform manually intensive, paper-based business processes, eliminatinginefficiency and improving productivity. We are business, not technology focused whichmeans that we work to understand how people do work first and talk technology later.This presentation is intended to help our partners better understand and position Global 360 to their customers. It is not intended to be presented to the end customer, but more as a training and education tool to better understand Global 360, BPM in general and how we can build a business case for business process improvement. The presentation is broken in to five areas:Who is Global 360? This section covers the basics of Global 360 as a Process and Document Management provider, our focus on improving document and people-intensive processes, and how we uniquely address both structured and unstructured processes. It also provides several examples of processes, across industries, where Global 360 has proven success. What are our credentials in the BPM Market? This section outlines our “high and right” position in the BPM analyst quadrants, our deep and broad relationship with Microsoft and representation of our 2000 global customers. What is the difference between workflow and BPM? Many times we find that people are familiar with the concept of workflow — simply the flow of a piece of work — but not sure of the differences between workflow and business process management. This section explores aspects of BPM such as document capture, integration of information from multiple systems, task automation and end-to-end process visibility that work in conjunction with workflow as components of a full BPM suite. How do we approach our business process improvement efforts? Global 360 has a unique “Persona-based” approach to BPM. We emphasize how people use the tool vs. the tool itself. This section covers how each stakeholder in the BPM project will interface with the Global 360 product and provides an overview of our solution. How does Global 360 help to build the business case for process improvement? This section covers how we work with our clients to ensure that their BPM projects are a success. Our viewPoint Assessment methodology is something that Global 360 — and/or our partners — deliver to rapidly build a business case as well as user application prototypes. This ensures the buy-in of the “business” / executives as well as the end users and maps out our path to a successful project. How do you recognize a BPM opportunity? This section covers who to talk to and what to listen for to recognize a BPM opportunity.