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8/29/2016 Footer 1
INTELLIGENT CONTENT
By Denise Kadilak
Information Architect/Team Manager
8/29/2016 Footer 2
ABOUT ME
• 18 years experience
• Creating and maintaining 1000s of pages of user-end documentation
• Technical-project lead investigating new tools, best practices, and
workflows for a 27-member documentation team
Part-time college instructor:
• JCU: Technical Writing course included in the school’s
Professional Writing program
• Tri-c: Composition and intro to literature
Upcoming and past presentations:
• Content Marketing World, 2016
• MadWorld, 2015/2016
• WIAD, 2015
• STC Summit, 2015
Information Architect/Team Manager
8/29/2016 Footer 3
ABOUT ME
Webinars:
• Moving from Adobe FrameMaker to Flare
• Panel Discussion: Migrating from Frame to Flare
• A Hands-on Look at Migrating from FrameMaker to Flare
Website:
• Writing with a Flare
8/29/2016 Footer 4
AGENDA
• What is a Intelligent Content
• Key Features
• Advantages
• Disadvantages
• Why important
What we’ll cover…
8/29/2016 Footer 5
WHAT IS INTELLIGENT CONTENT?
• It is content that’s structurally rich and
semantically categorized and therefore
automatically discoverable, reusable,
reconfigurable, and adaptable
Ann Rockley
Founder and President of The Rockley Group
In very board terms – Traditional Definition
8/29/2016 Footer 6
WHAT IS INTELLIGENT CONTENT?
• It is designed to be modular, structured,
reusable, format-free, and semantically rich
and, as a consequence, discoverable,
reconfigurable, and adaptable
Intelligent Content: A Primer by Ann Rockley, Charles
Cooper, and Scott Able
In very board terms – Updated Definition
8/29/2016 Footer 7
WHAT IS INTELLIGENT CONTENT?
• Modular
• Structured
• Reusable
• Format-free
• Semantically rich
Key Features
8/29/2016 Footer 8
MODULAR
• Not a traditional document
• A bunch of separate content components
• These are assembled into documents
• Flexible
• Shared across product lines
• Shared across departments
Aimed at reuse
8/29/2016 Footer 9
MODULAR
• Agile – satisfies a variety of content needs
• Documentation team owns
• Support, marketing, training can reuse
• Efficient – do more with less
• Consistent – same content used across
products/disciplines/etc.
Advantages
8/29/2016 Footer 10
MODULAR
• Lacks context
• Difficult to manage/requires advanced
technology
• Challenge to create/steep learning curve
Disadvantages
8/29/2016 Footer 11
STRUCTURED
• XML most common format
• Metadata allows you to classify
• Readable by humans and machines
8/29/2016 Footer 12
STRUCTURED
• Automate
• People and machines can read
• Metadata
• Faster production
• Template driven
• Consistent
• Multi-device
Advantages
8/29/2016 Footer 13
STRUCTURED
• Extra time to plan and produce
• Advanced technology/tools
• Steep learning curve
• We are used to writing in this
environment, not this or this.
Disadvantages
8/29/2016 Footer 14
REUSABLE
• Reuse existing modular content to create
new content
• Text is most common but can be applied to
most media
• Not cut-and-paste
8/29/2016 Footer 15
REUSABLE
• Reduces content-creation time
• Eliminates duplicate content
• Consistent content
Advantages
8/29/2016 Footer 16
REUSABLE
• Light on context
• Extra time to plan and produce
• Advance technology and tools
Disadvantages
8/29/2016 Footer 17
FORMAT-FREE
• Formatting lives outside of the content
(css)
8/29/2016 Footer 18
FORMAT-FREE
• Easily switch out formats
• One set of content can be reused in a
variety of channels
• Print
• Mobile – phones, tablets
• Web
• Agile
• Efficient
Advantages
8/29/2016 Footer 19
FORMAT-FREE
• Difficult environment in which to work
• Advance technology and tools
Disadvantages
8/29/2016 Footer 20
SEMANTICALLY RICH
• Includes machine-readable information
(metadata)
• Needed to process the wide variety of
outputs IC is designed to offer
8/29/2016 Footer 21
SEMANTICALLY RICH
• Customized content
• Improve findability
• Decrease translation costs
• Improves content management
Advantages
8/29/2016 Footer 22
SEMANTICALLY RICH
• Advance technology and tools
• Steep learning curve
Disadvantages
8/29/2016 Footer 23
INTELLIGENT CONTENT RESULTS
• Our content is
• Discoverable: semantically rich,
structured
• Reconfigurable: modular
• Adaptable: format-free, reusable
So in the end…
8/29/2016 Footer 24
INTELLIGENT CONTENT OBERVATIONS
• Advance technology
• Learning curves
• Content Strategy
• Know your existing content
Not easy
8/29/2016 Footer 25
INTELLIGENT CONTENT OBSERVATIONS
• Increasing demands on our content
• Agile development process
• Rapid iteration
• Incremental change
• Global markets
Important why?
8/29/2016 Footer 26
INTELLIGENT CONTENT OBSERVATIONS
• Organizational silos are (or should be)
crumbling
• Technologies are there but we’re stuck in
an aging paradigm
• As IAs we need to take the lead in tackling
these challenges
Important why?
8/29/2016 Footer 27
RESOURCES
- Intelligent Content: The Marketer’s Frontier
- What is Intelligent Content?
- Content Marketing Institute
- Intelligent Content: A Primer
- Reuse is a Good Tactic but a Poor Strategy
- Intelligent Content Archives
8/29/2016 Footer 28
QUESTIONS?
denise.kadilak@blackbaud.com
My contact information:

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Intellegint content

  • 1. 8/29/2016 Footer 1 INTELLIGENT CONTENT By Denise Kadilak Information Architect/Team Manager
  • 2. 8/29/2016 Footer 2 ABOUT ME • 18 years experience • Creating and maintaining 1000s of pages of user-end documentation • Technical-project lead investigating new tools, best practices, and workflows for a 27-member documentation team Part-time college instructor: • JCU: Technical Writing course included in the school’s Professional Writing program • Tri-c: Composition and intro to literature Upcoming and past presentations: • Content Marketing World, 2016 • MadWorld, 2015/2016 • WIAD, 2015 • STC Summit, 2015 Information Architect/Team Manager
  • 3. 8/29/2016 Footer 3 ABOUT ME Webinars: • Moving from Adobe FrameMaker to Flare • Panel Discussion: Migrating from Frame to Flare • A Hands-on Look at Migrating from FrameMaker to Flare Website: • Writing with a Flare
  • 4. 8/29/2016 Footer 4 AGENDA • What is a Intelligent Content • Key Features • Advantages • Disadvantages • Why important What we’ll cover…
  • 5. 8/29/2016 Footer 5 WHAT IS INTELLIGENT CONTENT? • It is content that’s structurally rich and semantically categorized and therefore automatically discoverable, reusable, reconfigurable, and adaptable Ann Rockley Founder and President of The Rockley Group In very board terms – Traditional Definition
  • 6. 8/29/2016 Footer 6 WHAT IS INTELLIGENT CONTENT? • It is designed to be modular, structured, reusable, format-free, and semantically rich and, as a consequence, discoverable, reconfigurable, and adaptable Intelligent Content: A Primer by Ann Rockley, Charles Cooper, and Scott Able In very board terms – Updated Definition
  • 7. 8/29/2016 Footer 7 WHAT IS INTELLIGENT CONTENT? • Modular • Structured • Reusable • Format-free • Semantically rich Key Features
  • 8. 8/29/2016 Footer 8 MODULAR • Not a traditional document • A bunch of separate content components • These are assembled into documents • Flexible • Shared across product lines • Shared across departments Aimed at reuse
  • 9. 8/29/2016 Footer 9 MODULAR • Agile – satisfies a variety of content needs • Documentation team owns • Support, marketing, training can reuse • Efficient – do more with less • Consistent – same content used across products/disciplines/etc. Advantages
  • 10. 8/29/2016 Footer 10 MODULAR • Lacks context • Difficult to manage/requires advanced technology • Challenge to create/steep learning curve Disadvantages
  • 11. 8/29/2016 Footer 11 STRUCTURED • XML most common format • Metadata allows you to classify • Readable by humans and machines
  • 12. 8/29/2016 Footer 12 STRUCTURED • Automate • People and machines can read • Metadata • Faster production • Template driven • Consistent • Multi-device Advantages
  • 13. 8/29/2016 Footer 13 STRUCTURED • Extra time to plan and produce • Advanced technology/tools • Steep learning curve • We are used to writing in this environment, not this or this. Disadvantages
  • 14. 8/29/2016 Footer 14 REUSABLE • Reuse existing modular content to create new content • Text is most common but can be applied to most media • Not cut-and-paste
  • 15. 8/29/2016 Footer 15 REUSABLE • Reduces content-creation time • Eliminates duplicate content • Consistent content Advantages
  • 16. 8/29/2016 Footer 16 REUSABLE • Light on context • Extra time to plan and produce • Advance technology and tools Disadvantages
  • 17. 8/29/2016 Footer 17 FORMAT-FREE • Formatting lives outside of the content (css)
  • 18. 8/29/2016 Footer 18 FORMAT-FREE • Easily switch out formats • One set of content can be reused in a variety of channels • Print • Mobile – phones, tablets • Web • Agile • Efficient Advantages
  • 19. 8/29/2016 Footer 19 FORMAT-FREE • Difficult environment in which to work • Advance technology and tools Disadvantages
  • 20. 8/29/2016 Footer 20 SEMANTICALLY RICH • Includes machine-readable information (metadata) • Needed to process the wide variety of outputs IC is designed to offer
  • 21. 8/29/2016 Footer 21 SEMANTICALLY RICH • Customized content • Improve findability • Decrease translation costs • Improves content management Advantages
  • 22. 8/29/2016 Footer 22 SEMANTICALLY RICH • Advance technology and tools • Steep learning curve Disadvantages
  • 23. 8/29/2016 Footer 23 INTELLIGENT CONTENT RESULTS • Our content is • Discoverable: semantically rich, structured • Reconfigurable: modular • Adaptable: format-free, reusable So in the end…
  • 24. 8/29/2016 Footer 24 INTELLIGENT CONTENT OBERVATIONS • Advance technology • Learning curves • Content Strategy • Know your existing content Not easy
  • 25. 8/29/2016 Footer 25 INTELLIGENT CONTENT OBSERVATIONS • Increasing demands on our content • Agile development process • Rapid iteration • Incremental change • Global markets Important why?
  • 26. 8/29/2016 Footer 26 INTELLIGENT CONTENT OBSERVATIONS • Organizational silos are (or should be) crumbling • Technologies are there but we’re stuck in an aging paradigm • As IAs we need to take the lead in tackling these challenges Important why?
  • 27. 8/29/2016 Footer 27 RESOURCES - Intelligent Content: The Marketer’s Frontier - What is Intelligent Content? - Content Marketing Institute - Intelligent Content: A Primer - Reuse is a Good Tactic but a Poor Strategy - Intelligent Content Archives

Hinweis der Redaktion

  1. TITLE SLIDE.
  2. Also used for print Framemaker and Word output
  3. The new def separates the key features of IC from the consequences – a clean definition Discoverability Reconfigurability Adaptability
  4. We’ll take a look at these key features and then explore how this results in discoverable, reconfigurable, and adaptable content and why that is important.
  5. Also used for print Framemaker and Word output
  6. Also used for print Framemaker and Word output
  7. Also used for print Framemaker and Word output
  8. Also used for print Framemaker and Word output
  9. Format and content are separate
  10. Also used for print Framemaker and Word output
  11. Also used for print Framemaker and Word output
  12. Format and content are separate
  13. Format and content are separate
  14. Also used for print Framemaker and Word output
  15. Format and content are separate
  16. Format and content are separate
  17. Also used for print Framemaker and Word output
  18. Format and content are separate
  19. Format and content are separate
  20. Format and content are separate
  21. Format and content are separate
  22. Format and content are separate
  23. Format and content are separate
  24. Also used for print Framemaker and Word output