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1. Extranet Development Checklist
Purpose
The purpose of this tool is to provide a checklist for developing your extranet. Improving the
usability, quality, and ownership of extranet content will lead to increased user adoption &
satisfaction, and result in reduced support costs.
Done Description of Task Date
Read our Best Practices Report: Supporting Stakeholders with
Extranets
Discuss extranet solution with senior management to determine
feasibility.
Develop extranet Project Charter to document background research,
project goals & timelines, communications plans, and cost/benefit
analysis.
Identify stakeholder needs with a Business Requirements document
Evaluate key mid-market vendors and build extranet Business Case
Work with your I/T department to select and configure your extranet
system
Consider security measures that control user access rights and
privileges
Assess extranet content to determine if up-to-date, accurate,
relevant, etc.
Document what needs to be updated, created, refined, or taken off
extranet
Assign content ownership and distribute Project Request Forms to all
staff
Organize extranet contents into a hierarchy with logical navigation
paths

2. Design a Homepage with FAQ section, links to each section and a
Search
Send out email communication to stakeholders regarding launch of
extranet
Conduct extranet user-training sessions for employees and
stakeholders to reinforce adoption rates and ensure return on your
investment
Deliver monthly extranet reminder email highlighting new content
and resolutions to common support calls to communicate cost-
savings of extranet
Survey extranet usage 3 months after re-launch to monitor project
success
Conduct an extranet Post-Project Evaluation to assess results