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1. The document discusses tools and techniques for just-in-time and remote training and support such as wikis, screensharing software, synchronous communication widgets, and screencasting software. 2. It proposes using iPods loaded with training videos and orientation courses in Moodle as a way to provide asynchronous training that users can access remotely on their own schedule. 3. Users found the iPod training approach convenient and flexible as it allowed them to learn at their own pace by replaying videos while working.

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Tools and Techniques for Just-In-Time and Remote Training and Support Clark Shah-Nelson ( nelsoncs@delhi.edu) Coordinator of Online Education, SUNY Delhi SOL Summit 2009 PPT: http: //tinyurl .com/solsummmit2009
Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Courses and Enrollments ,[object Object]
User Issue Reporting: Are you like me? Do you find: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Form: Efficient Reporting
Documentation of Issues
Key Tools: Synchronous ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Training: Are you like me? Do you find: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Something Old…Something New ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key Tools: Asynchronous ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Confluence Wiki
Why Wiki?
Webinar: Synch/Asynch…
Screencasts: Asynchronous
Fac. Development ,[object Object],[object Object]
Hardware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Software ,[object Object],[object Object],[object Object],[object Object],[object Object]
Production Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Orientation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Orientation
The Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
User Comments: ,[object Object],[object Object],[object Object],[object Object]
More Faculty Comments: Likes ,[object Object],[object Object],[object Object],[object Object]
VLE as Community Space ,[object Object],[object Object],[object Object]
The End… ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Solsummit2009 Presentation