The document discusses many modern communication tools for business such as wikis, instant messaging, blogs, videos, forums, social bookmarking, RSS feeds, virtual meetings, chat, and tools like Skype. It notes that these tools allow for asynchronous and interactive collaboration, training, documentation, helpdesk support, and more. It also suggests that communication tools may be used creatively in unexpected ways beyond their intended functions.
9. SMS Texting less obtrusive than phone good for noisy environments more and more interfacing with computers (GoogleTalk, Voice Over IP, etc.) photo by: Leonard Low from flikr.com
10. Blogs: interactive, less formal publishing (copy machine vs. printing press)
11. photo by: Valerie Everett from flikr.com Videos: Personal Screencasts Easy to record Videoblogs Easier to follow along with
15. Social bookmarking: share your links annotate, tag, collaborate del.icio.us (delicious.com) diigo.com photo by: rachfog from flikr.com
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17. photo by: Sparkie Geek from flikr.com RSS: Real Simple Syndication Bringing the information to you Rather than you going to the information RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcasts Weather, news, blogs, radio shows, etc. Netvibes.com